{"id":"https://openalex.org/W198421333","doi":"https://doi.org/10.1007/978-3-642-36356-6_4","title":"Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences","display_name":"Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W198421333","doi":"https://doi.org/10.1007/978-3-642-36356-6_4","mag":"198421333"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-36356-6_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-36356-6_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007275916","display_name":"Martin Henkel","orcid":"https://orcid.org/0000-0003-3290-2597"},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Martin Henkel","raw_affiliation_strings":["Department of Computer and Systems Science, Stockholm University, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Systems Science, Stockholm University, Sweden","institution_ids":["https://openalex.org/I161593684"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058994064","display_name":"Erik Perjons","orcid":"https://orcid.org/0000-0001-9044-5836"},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Erik Perjons","raw_affiliation_strings":["Department of Computer and Systems Science, Stockholm University, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Systems Science, Stockholm University, Sweden","institution_ids":["https://openalex.org/I161593684"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008427811","display_name":"Anders Thelemyr","orcid":null},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Anders Thelemyr","raw_affiliation_strings":["Department of Computer and Systems Science, Stockholm University, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Systems Science, Stockholm University, Sweden","institution_ids":["https://openalex.org/I161593684"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5007275916"],"corresponding_institution_ids":["https://openalex.org/I161593684"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.06687898,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"43","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5230644345283508},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5151121020317078},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5021271705627441},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5001888275146484},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4986746311187744},{"id":"https://openalex.org/keywords/swot-analysis","display_name":"SWOT analysis","score":0.48275893926620483},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.46763327717781067},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4521784782409668},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.43446481227874756},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.41598251461982727},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.25831007957458496},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.22669368982315063},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15966013073921204}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5230644345283508},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5151121020317078},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5021271705627441},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5001888275146484},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4986746311187744},{"id":"https://openalex.org/C119059837","wikidata":"https://www.wikidata.org/wiki/Q175096","display_name":"SWOT analysis","level":2,"score":0.48275893926620483},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.46763327717781067},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4521784782409668},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.43446481227874756},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.41598251461982727},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25831007957458496},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22669368982315063},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15966013073921204},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-36356-6_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-36356-6_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W1543262385","https://openalex.org/W1576637329","https://openalex.org/W1692845443","https://openalex.org/W1972126978","https://openalex.org/W2002067247","https://openalex.org/W2008040939","https://openalex.org/W2050411630","https://openalex.org/W2050825106","https://openalex.org/W2068367320","https://openalex.org/W2102586032","https://openalex.org/W2103119108","https://openalex.org/W2108353880","https://openalex.org/W2110256188","https://openalex.org/W2115051234","https://openalex.org/W2125345368","https://openalex.org/W2126817509","https://openalex.org/W2129604246","https://openalex.org/W2139580856","https://openalex.org/W2166043165","https://openalex.org/W2167142086","https://openalex.org/W2251338816","https://openalex.org/W4229790939","https://openalex.org/W4250710099"],"related_works":["https://openalex.org/W4205908667","https://openalex.org/W2807952359","https://openalex.org/W2264828925","https://openalex.org/W4312213642","https://openalex.org/W2378407273","https://openalex.org/W90157332","https://openalex.org/W2364866955","https://openalex.org/W2887776298","https://openalex.org/W2967320841","https://openalex.org/W4289866132"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}