{"id":"https://openalex.org/W34024748","doi":"https://doi.org/10.1007/978-3-642-34898-3_38","title":"A Conceptual Framework for Supporting Adaptive Personalized Help-on-Demand Services","display_name":"A Conceptual Framework for Supporting Adaptive Personalized Help-on-Demand Services","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W34024748","doi":"https://doi.org/10.1007/978-3-642-34898-3_38","mag":"34024748"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-34898-3_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-34898-3_38","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2086/15339","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103180067","display_name":"William Burns","orcid":"https://orcid.org/0000-0002-6146-3434"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"William Burns","raw_affiliation_strings":["Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100443536","display_name":"Liming Chen","orcid":"https://orcid.org/0000-0003-0200-7989"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Liming Chen","raw_affiliation_strings":["Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021247547","display_name":"Chris Nugent","orcid":"https://orcid.org/0000-0003-0882-7902"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chris Nugent","raw_affiliation_strings":["Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061575475","display_name":"Mark Donnelly","orcid":"https://orcid.org/0000-0003-1250-265X"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mark Donnelly","raw_affiliation_strings":["Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091135896","display_name":"Kerry-Louise Skillen","orcid":"https://orcid.org/0000-0003-1905-3690"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Kerry-Louise Skillen","raw_affiliation_strings":["Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Computer Science Research Institute and School of Computing and Mathematics, University of Ulster, United Kingdom","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042030156","display_name":"Ivar Solheim","orcid":null},"institutions":[{"id":"https://openalex.org/I144648426","display_name":"Norwegian Computing Center","ror":"https://ror.org/02gm7te43","country_code":"NO","type":"nonprofit","lineage":["https://openalex.org/I144648426"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Ivar Solheim","raw_affiliation_strings":["Norwegian Computing Center, Oslo, Norway"],"affiliations":[{"raw_affiliation_string":"Norwegian Computing Center, Oslo, Norway","institution_ids":["https://openalex.org/I144648426"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5103180067"],"corresponding_institution_ids":["https://openalex.org/I138801177"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.6689,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.89114063,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"427","last_page":"432"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.8783305287361145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8435549736022949},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6342480182647705},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.5949723720550537},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5420123338699341},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5329058766365051},{"id":"https://openalex.org/keywords/on-demand","display_name":"On demand","score":0.5318127870559692},{"id":"https://openalex.org/keywords/context-awareness","display_name":"Context awareness","score":0.5281355977058411},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.49578556418418884},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.49378904700279236},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.47045719623565674},{"id":"https://openalex.org/keywords/user-modeling","display_name":"User modeling","score":0.436318039894104},{"id":"https://openalex.org/keywords/ubiquitous-computing","display_name":"Ubiquitous computing","score":0.43406206369400024},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.41844069957733154},{"id":"https://openalex.org/keywords/user-profile","display_name":"User profile","score":0.4154740571975708},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.10491213202476501}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.8783305287361145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8435549736022949},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6342480182647705},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5949723720550537},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5420123338699341},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5329058766365051},{"id":"https://openalex.org/C2983523559","wikidata":"https://www.wikidata.org/wiki/Q410657","display_name":"On demand","level":2,"score":0.5318127870559692},{"id":"https://openalex.org/C2781368080","wikidata":"https://www.wikidata.org/wiki/Q501688","display_name":"Context awareness","level":3,"score":0.5281355977058411},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.49578556418418884},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.49378904700279236},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.47045719623565674},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.436318039894104},{"id":"https://openalex.org/C172195944","wikidata":"https://www.wikidata.org/wiki/Q541265","display_name":"Ubiquitous computing","level":2,"score":0.43406206369400024},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.41844069957733154},{"id":"https://openalex.org/C2780150774","wikidata":"https://www.wikidata.org/wiki/Q252500","display_name":"User profile","level":2,"score":0.4154740571975708},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.10491213202476501},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-34898-3_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-34898-3_38","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:dora.dmu.ac.uk:2086/15339","is_oa":true,"landing_page_url":"http://hdl.handle.net/2086/15339","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book chapter"}],"best_oa_location":{"id":"pmh:oai:dora.dmu.ac.uk:2086/15339","is_oa":true,"landing_page_url":"http://hdl.handle.net/2086/15339","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book chapter"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1965073241","https://openalex.org/W1967661515","https://openalex.org/W1978870263","https://openalex.org/W2053607048","https://openalex.org/W2054310830","https://openalex.org/W2097379719"],"related_works":["https://openalex.org/W4295419255","https://openalex.org/W2563344496","https://openalex.org/W57335507","https://openalex.org/W1553902753","https://openalex.org/W2085450850","https://openalex.org/W84079851","https://openalex.org/W2199139639","https://openalex.org/W2057969524","https://openalex.org/W4292139036","https://openalex.org/W2024431931"],"abstract_inverted_index":null,"counts_by_year":[{"year":2018,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}