{"id":"https://openalex.org/W15345004","doi":"https://doi.org/10.1007/978-3-642-33920-2_11","title":"Seeking Opaque Indifference in Offshore BPO","display_name":"Seeking Opaque Indifference in Offshore BPO","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W15345004","doi":"https://doi.org/10.1007/978-3-642-33920-2_11","mag":"15345004"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-33920-2_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-33920-2_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078791390","display_name":"John Wreford","orcid":null},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"John Wreford","raw_affiliation_strings":["School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","Curtin University"],"affiliations":[{"raw_affiliation_string":"School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","institution_ids":["https://openalex.org/I205640436"]},{"raw_affiliation_string":"Curtin University","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007954818","display_name":"Kevan Penter","orcid":null},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kevan Penter","raw_affiliation_strings":["School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","Curtin University"],"affiliations":[{"raw_affiliation_string":"School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","institution_ids":["https://openalex.org/I205640436"]},{"raw_affiliation_string":"Curtin University","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109110236","display_name":"Graham Pervan","orcid":null},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Graham Pervan","raw_affiliation_strings":["School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","Curtin University"],"affiliations":[{"raw_affiliation_string":"School of Information Systems, Curtin University, GPO Box U1987, Perth, 6845, Australia","institution_ids":["https://openalex.org/I205640436"]},{"raw_affiliation_string":"Curtin University","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046671099","display_name":"Fay Davidson","orcid":"https://orcid.org/0000-0001-7559-7743"},"institutions":[{"id":"https://openalex.org/I177877127","display_name":"University of Western Australia","ror":"https://ror.org/047272k79","country_code":"AU","type":"education","lineage":["https://openalex.org/I177877127"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Fay Davidson","raw_affiliation_strings":["University of Western Australia, Crawley, 6009, Australia","University of Western  Australia"],"affiliations":[{"raw_affiliation_string":"University of Western Australia, Crawley, 6009, Australia","institution_ids":["https://openalex.org/I177877127"]},{"raw_affiliation_string":"University of Western  Australia","institution_ids":["https://openalex.org/I177877127"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5078791390"],"corresponding_institution_ids":["https://openalex.org/I205640436"],"apc_list":null,"apc_paid":null,"fwci":1.2148,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.80147267,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"175","last_page":"193"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14180","display_name":"Law, logistics, and international trade","score":0.9689000248908997,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12779","display_name":"Public Procurement and Policy","score":0.932699978351593,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6710073351860046},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5944903492927551},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.5414112210273743},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4924400746822357},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.47172608971595764},{"id":"https://openalex.org/keywords/delegation","display_name":"Delegation","score":0.43302708864212036},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.408799409866333},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3449344038963318},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32528775930404663},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19285178184509277},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18747061491012573},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.17095047235488892},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07885172963142395}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6710073351860046},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5944903492927551},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.5414112210273743},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4924400746822357},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47172608971595764},{"id":"https://openalex.org/C86532276","wikidata":"https://www.wikidata.org/wiki/Q1184065","display_name":"Delegation","level":2,"score":0.43302708864212036},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.408799409866333},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3449344038963318},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32528775930404663},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19285178184509277},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18747061491012573},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.17095047235488892},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07885172963142395}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-33920-2_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-33920-2_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:espace.curtin.edu.au:20.500.11937/19491","is_oa":false,"landing_page_url":"http://hdl.handle.net/20.500.11937/19491","pdf_url":null,"source":{"id":"https://openalex.org/S4306401790","display_name":"eSpace (Curtin University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205640436","host_organization_name":"Curtin University","host_organization_lineage":["https://openalex.org/I205640436"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Book Chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W36012695","https://openalex.org/W610665203","https://openalex.org/W1490541530","https://openalex.org/W1527311855","https://openalex.org/W1590074231","https://openalex.org/W1602925710","https://openalex.org/W1708393801","https://openalex.org/W1745945143","https://openalex.org/W1974458829","https://openalex.org/W1975483982","https://openalex.org/W1982065156","https://openalex.org/W1986531017","https://openalex.org/W1995415491","https://openalex.org/W1998084382","https://openalex.org/W2001771035","https://openalex.org/W2006479099","https://openalex.org/W2020764259","https://openalex.org/W2029164681","https://openalex.org/W2035793820","https://openalex.org/W2041599321","https://openalex.org/W2042855664","https://openalex.org/W2048712801","https://openalex.org/W2109670060","https://openalex.org/W2141951329","https://openalex.org/W2145482038","https://openalex.org/W2159658175","https://openalex.org/W2160556417","https://openalex.org/W2169071089","https://openalex.org/W2224971651","https://openalex.org/W2261234585","https://openalex.org/W2270259298","https://openalex.org/W3121891033","https://openalex.org/W3148224310","https://openalex.org/W4285719527","https://openalex.org/W4297632371"],"related_works":["https://openalex.org/W2358200898","https://openalex.org/W4231184955","https://openalex.org/W2325765407","https://openalex.org/W2788012436","https://openalex.org/W618293728","https://openalex.org/W2291845669","https://openalex.org/W2382515644","https://openalex.org/W1930396972","https://openalex.org/W57911776","https://openalex.org/W1996137866"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}