{"id":"https://openalex.org/W579436580","doi":"https://doi.org/10.1007/978-3-642-32270-9_1","title":"The Complex Relationship between ICT and Innovation in Services: A Literature Review","display_name":"The Complex Relationship between ICT and Innovation in Services: A Literature Review","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W579436580","doi":"https://doi.org/10.1007/978-3-642-32270-9_1","mag":"579436580"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-32270-9_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-32270-9_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045376699","display_name":"Giulia Nardelli","orcid":"https://orcid.org/0000-0002-0487-216X"},"institutions":[{"id":"https://openalex.org/I107707843","display_name":"Roskilde University","ror":"https://ror.org/014axpa37","country_code":"DK","type":"education","lineage":["https://openalex.org/I107707843"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Giulia Nardelli","raw_affiliation_strings":["Department of Communication, Business and Information Technologies, Roskilde University, Hus 44.1, DK-4000, Roskilde, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Communication, Business and Information Technologies, Roskilde University, Hus 44.1, DK-4000, Roskilde, Denmark","institution_ids":["https://openalex.org/I107707843"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5045376699"],"corresponding_institution_ids":["https://openalex.org/I107707843"],"apc_list":null,"apc_paid":null,"fwci":2.2308,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.898527,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.8081050515174866},{"id":"https://openalex.org/keywords/typology","display_name":"Typology","score":0.7804521322250366},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.7099021673202515},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.49854421615600586},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.47191861271858215},{"id":"https://openalex.org/keywords/body-of-knowledge","display_name":"Body of knowledge","score":0.46954211592674255},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43193235993385315},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23093178868293762},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.19029030203819275},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.08166816830635071},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.0809732973575592}],"concepts":[{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.8081050515174866},{"id":"https://openalex.org/C75795011","wikidata":"https://www.wikidata.org/wiki/Q917904","display_name":"Typology","level":2,"score":0.7804521322250366},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.7099021673202515},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.49854421615600586},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.47191861271858215},{"id":"https://openalex.org/C186528591","wikidata":"https://www.wikidata.org/wiki/Q619544","display_name":"Body of knowledge","level":2,"score":0.46954211592674255},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43193235993385315},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23093178868293762},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.19029030203819275},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08166816830635071},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0809732973575592},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-32270-9_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-32270-9_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:pure.atira.dk:publications/9f6c5b5f-f2f5-4a71-bef6-1113999638e7","is_oa":false,"landing_page_url":"https://forskning.ruc.dk/da/publications/9f6c5b5f-f2f5-4a71-bef6-1113999638e7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401457","display_name":"RUCforsk (Roskilde University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I107707843","host_organization_name":"Roskilde University","host_organization_lineage":["https://openalex.org/I107707843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Nardelli, G 2012, 'The complex relationship between ICT and innovation in services : a literature review', Lecture Notes in Business Information Processing, vol. 124, no. 1, pp. 1-24. https://doi.org/10.1007/978-3-642-32270-9_1","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W120408619","https://openalex.org/W152660234","https://openalex.org/W220803378","https://openalex.org/W314216963","https://openalex.org/W560702262","https://openalex.org/W579128060","https://openalex.org/W757422997","https://openalex.org/W1516297070","https://openalex.org/W1526545260","https://openalex.org/W1539795039","https://openalex.org/W1561054077","https://openalex.org/W1579467921","https://openalex.org/W1586766191","https://openalex.org/W1969619398","https://openalex.org/W1970034759","https://openalex.org/W1970446010","https://openalex.org/W1970922565","https://openalex.org/W1971752721","https://openalex.org/W1973014880","https://openalex.org/W1974189483","https://openalex.org/W1982367576","https://openalex.org/W1982827488","https://openalex.org/W1983486755","https://openalex.org/W1983531948","https://openalex.org/W1989035235","https://openalex.org/W1993228784","https://openalex.org/W2001734797","https://openalex.org/W2002153086","https://openalex.org/W2027262949","https://openalex.org/W2028956186","https://openalex.org/W2029969280","https://openalex.org/W2036271214","https://openalex.org/W2036313625","https://openalex.org/W2036892978","https://openalex.org/W2043717011","https://openalex.org/W2044733189","https://openalex.org/W2046553909","https://openalex.org/W2048381735","https://openalex.org/W2051923786","https://openalex.org/W2053604555","https://openalex.org/W2054514612","https://openalex.org/W2059672208","https://openalex.org/W2060841925","https://openalex.org/W2072593581","https://openalex.org/W2081367364","https://openalex.org/W2081465368","https://openalex.org/W2085428075","https://openalex.org/W2088103637","https://openalex.org/W2088239480","https://openalex.org/W2089594171","https://openalex.org/W2111628838","https://openalex.org/W2115483042","https://openalex.org/W2117088152","https://openalex.org/W2132223925","https://openalex.org/W2141647475","https://openalex.org/W2142257426","https://openalex.org/W2154367055","https://openalex.org/W2155595349","https://openalex.org/W2158228682","https://openalex.org/W2215973396","https://openalex.org/W2224897246","https://openalex.org/W2626239712","https://openalex.org/W2910917690","https://openalex.org/W2953145841","https://openalex.org/W3122350981","https://openalex.org/W3125341621","https://openalex.org/W3125571233","https://openalex.org/W3163667815","https://openalex.org/W4235430527","https://openalex.org/W4238888407"],"related_works":["https://openalex.org/W2533681353","https://openalex.org/W1519458560","https://openalex.org/W2085475937","https://openalex.org/W3128908425","https://openalex.org/W2155072498","https://openalex.org/W2061655633","https://openalex.org/W2125877410","https://openalex.org/W70452009","https://openalex.org/W2921963457","https://openalex.org/W2998001464"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
