{"id":"https://openalex.org/W34069090","doi":"https://doi.org/10.1007/978-3-642-31546-6_6","title":"Interaction Mining: The New Frontier of Customer Interaction Analytics","display_name":"Interaction Mining: The New Frontier of Customer Interaction Analytics","publication_year":2012,"publication_date":"2012-08-10","ids":{"openalex":"https://openalex.org/W34069090","doi":"https://doi.org/10.1007/978-3-642-31546-6_6","mag":"34069090"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-31546-6_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-31546-6_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051757605","display_name":"Vincenzo Pallotta","orcid":null},"institutions":[{"id":"https://openalex.org/I4210108340","display_name":"University of International Business","ror":"https://ror.org/01rvqzw67","country_code":"KZ","type":"education","lineage":["https://openalex.org/I4210108340"]}],"countries":["KZ"],"is_corresponding":false,"raw_author_name":"Vincenzo Pallotta","raw_affiliation_strings":["University of Business and International Studies, Av. Blanc, 46, 1202, Geneva, Switzerland","University of Business and International Studies"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Business and International Studies, Av. Blanc, 46, 1202, Geneva, Switzerland","institution_ids":[]},{"raw_affiliation_string":"University of Business and International Studies","institution_ids":["https://openalex.org/I4210108340"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050504550","display_name":"Rodolfo Delmonte","orcid":"https://orcid.org/0000-0003-0282-7661"},"institutions":[{"id":"https://openalex.org/I149461666","display_name":"Ca' Foscari University of Venice","ror":"https://ror.org/04yzxz566","country_code":"IT","type":"education","lineage":["https://openalex.org/I149461666"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Rodolfo Delmonte","raw_affiliation_strings":["Department of Computational Linguistics, University \u2018Ca Foscari Venice, Venice, Italy","University \u2018Ca Foscari Venice"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computational Linguistics, University \u2018Ca Foscari Venice, Venice, Italy","institution_ids":["https://openalex.org/I149461666"]},{"raw_affiliation_string":"University \u2018Ca Foscari Venice","institution_ids":["https://openalex.org/I149461666"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.01924319,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"91","last_page":"111"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9659000039100647,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.7638223171234131},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6603430509567261},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6146485805511475},{"id":"https://openalex.org/keywords/argumentative","display_name":"Argumentative","score":0.5890015363693237},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.564061164855957},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.5418771505355835},{"id":"https://openalex.org/keywords/frontier","display_name":"Frontier","score":0.44441667199134827},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35089021921157837},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.19926610589027405},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.16257521510124207},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1259777545928955},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10784739255905151}],"concepts":[{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.7638223171234131},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6603430509567261},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6146485805511475},{"id":"https://openalex.org/C2781306805","wikidata":"https://www.wikidata.org/wiki/Q4789761","display_name":"Argumentative","level":2,"score":0.5890015363693237},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.564061164855957},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.5418771505355835},{"id":"https://openalex.org/C2778571376","wikidata":"https://www.wikidata.org/wiki/Q1355821","display_name":"Frontier","level":2,"score":0.44441667199134827},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35089021921157837},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19926610589027405},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.16257521510124207},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1259777545928955},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10784739255905151},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-31546-6_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-31546-6_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},{"id":"pmh:oai:iris.unive.it:10278/39746","is_oa":false,"landing_page_url":"http://hdl.handle.net/10278/39746","pdf_url":null,"source":{"id":"https://openalex.org/S4306402336","display_name":"ARCA (Universit\u00e0 Ca' Foscari Venezia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I149461666","host_organization_name":"Ca' Foscari University of Venice","host_organization_lineage":["https://openalex.org/I149461666"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.47999998927116394,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W206067037","https://openalex.org/W595833123","https://openalex.org/W630969330","https://openalex.org/W1591607137","https://openalex.org/W1598327410","https://openalex.org/W1876378865","https://openalex.org/W1982722967","https://openalex.org/W2014734320","https://openalex.org/W2024228866","https://openalex.org/W2044800626","https://openalex.org/W2056718876","https://openalex.org/W2087549212","https://openalex.org/W2105904004","https://openalex.org/W2116780029","https://openalex.org/W2116796754","https://openalex.org/W2129116492","https://openalex.org/W2159836669","https://openalex.org/W2168445097","https://openalex.org/W2232023236","https://openalex.org/W2281304152","https://openalex.org/W2290314254","https://openalex.org/W2336130792","https://openalex.org/W4243626155","https://openalex.org/W4392051461"],"related_works":["https://openalex.org/W2965892119","https://openalex.org/W3189036019","https://openalex.org/W3123017387","https://openalex.org/W2914617016","https://openalex.org/W3094046600","https://openalex.org/W2971866894","https://openalex.org/W4226218582","https://openalex.org/W2995714616","https://openalex.org/W2901714711","https://openalex.org/W2935764753"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2016-06-24T00:00:00"}