{"id":"https://openalex.org/W1446312116","doi":"https://doi.org/10.1007/978-3-642-28108-2_14","title":"Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes","display_name":"Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W1446312116","doi":"https://doi.org/10.1007/978-3-642-28108-2_14","mag":"1446312116"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-28108-2_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-28108-2_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028606848","display_name":"Michael Leyer","orcid":"https://orcid.org/0000-0001-9429-7770"},"institutions":[{"id":"https://openalex.org/I71675930","display_name":"Frankfurt School of Finance & Management","ror":"https://ror.org/05gxyna29","country_code":"DE","type":"education","lineage":["https://openalex.org/I71675930"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Michael Leyer","raw_affiliation_strings":["Frankfurt School of Finance & Management, ProcessLab, Frankfurt, Germany"],"affiliations":[{"raw_affiliation_string":"Frankfurt School of Finance & Management, ProcessLab, Frankfurt, Germany","institution_ids":["https://openalex.org/I71675930"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036686578","display_name":"J\u00fcrgen Moormann","orcid":null},"institutions":[{"id":"https://openalex.org/I71675930","display_name":"Frankfurt School of Finance & Management","ror":"https://ror.org/05gxyna29","country_code":"DE","type":"education","lineage":["https://openalex.org/I71675930"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"J\u00fcrgen Moormann","raw_affiliation_strings":["Frankfurt School of Finance & Management, ProcessLab, Frankfurt, Germany"],"affiliations":[{"raw_affiliation_string":"Frankfurt School of Finance & Management, ProcessLab, Frankfurt, Germany","institution_ids":["https://openalex.org/I71675930"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5028606848"],"corresponding_institution_ids":["https://openalex.org/I71675930"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.15423873,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"147","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.963100016117096,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.676518440246582},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6604850888252258},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6125668287277222},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.597321629524231},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5572828054428101},{"id":"https://openalex.org/keywords/statistical-process-control","display_name":"Statistical process control","score":0.4462621212005615},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.4363037347793579},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.25820213556289673},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.2077665627002716},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1665097177028656},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16061338782310486},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.15725979208946228},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10305431485176086},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.08369630575180054}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.676518440246582},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6604850888252258},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6125668287277222},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.597321629524231},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5572828054428101},{"id":"https://openalex.org/C113644684","wikidata":"https://www.wikidata.org/wiki/Q1356717","display_name":"Statistical process control","level":3,"score":0.4462621212005615},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.4363037347793579},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.25820213556289673},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.2077665627002716},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1665097177028656},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16061338782310486},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.15725979208946228},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10305431485176086},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.08369630575180054},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-28108-2_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-28108-2_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1509995102","https://openalex.org/W1602519790","https://openalex.org/W1967661515","https://openalex.org/W1968000319","https://openalex.org/W1970989731","https://openalex.org/W1975147693","https://openalex.org/W1984400603","https://openalex.org/W2010687307","https://openalex.org/W2027410141","https://openalex.org/W2056030761","https://openalex.org/W2080350957","https://openalex.org/W2084263939","https://openalex.org/W2085697835","https://openalex.org/W2093886792","https://openalex.org/W2097792829","https://openalex.org/W2100115309","https://openalex.org/W2101350696","https://openalex.org/W2153224637","https://openalex.org/W2161100273","https://openalex.org/W2167985173","https://openalex.org/W2489310922","https://openalex.org/W3121934114"],"related_works":["https://openalex.org/W4365511202","https://openalex.org/W2150478723","https://openalex.org/W4300560926","https://openalex.org/W2803918818","https://openalex.org/W2015021991","https://openalex.org/W3192584008","https://openalex.org/W4384526091","https://openalex.org/W2003004301","https://openalex.org/W4321788269","https://openalex.org/W1921389573"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
