{"id":"https://openalex.org/W2178187950","doi":"https://doi.org/10.1007/978-3-642-27210-3_10","title":"Service Quality Assessment in Provision of Library Services","display_name":"Service Quality Assessment in Provision of Library Services","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2178187950","doi":"https://doi.org/10.1007/978-3-642-27210-3_10","mag":"2178187950"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-27210-3_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-27210-3_10","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/conference_contribution/Service_quality_assessment_in_provision_of_library_services/20993272","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051709077","display_name":"Masitah Ahmad","orcid":"https://orcid.org/0000-0001-6804-1405"},"institutions":[{"id":"https://openalex.org/I149704539","display_name":"Deakin University","ror":"https://ror.org/02czsnj07","country_code":"AU","type":"education","lineage":["https://openalex.org/I149704539"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Masitah Ahmad","raw_affiliation_strings":["School of information Technology, Deakin University, Victoria, Australia"],"affiliations":[{"raw_affiliation_string":"School of information Technology, Deakin University, Victoria, Australia","institution_ids":["https://openalex.org/I149704539"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019489166","display_name":"Jemal Abawajy","orcid":"https://orcid.org/0000-0001-8962-1222"},"institutions":[{"id":"https://openalex.org/I149704539","display_name":"Deakin University","ror":"https://ror.org/02czsnj07","country_code":"AU","type":"education","lineage":["https://openalex.org/I149704539"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jemal Abawajy","raw_affiliation_strings":["School of information Technology, Deakin University, Victoria, Australia"],"affiliations":[{"raw_affiliation_string":"School of information Technology, Deakin University, Victoria, Australia","institution_ids":["https://openalex.org/I149704539"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108188256","display_name":"Tai-hoon Kim","orcid":null},"institutions":[{"id":"https://openalex.org/I112728665","display_name":"Hannam University","ror":"https://ror.org/01cwbae71","country_code":"KR","type":"education","lineage":["https://openalex.org/I112728665"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Tai-hoon Kim","raw_affiliation_strings":["Department of Multimedia Engineering, Hannam University, Daejeon, Korea","Multimedia Engineering Department, Hannam University, 133 Ojeong-dong, Daeduk-gu, Daejeon, Korea"],"affiliations":[{"raw_affiliation_string":"Department of Multimedia Engineering, Hannam University, Daejeon, Korea","institution_ids":["https://openalex.org/I112728665"]},{"raw_affiliation_string":"Multimedia Engineering Department, Hannam University, 133 Ojeong-dong, Daeduk-gu, Daejeon, Korea","institution_ids":["https://openalex.org/I112728665"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5051709077"],"corresponding_institution_ids":["https://openalex.org/I149704539"],"apc_list":null,"apc_paid":null,"fwci":1.6388,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.88220676,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"83","last_page":"92"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9235000014305115,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6970922350883484},{"id":"https://openalex.org/keywords/provisioning","display_name":"Provisioning","score":0.6386308670043945},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5586627721786499},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5152750015258789},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.504850447177887},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.5035969614982605},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46206697821617126},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45213690400123596},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4402175545692444},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4045846462249756},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38704216480255127},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13399234414100647},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.11520087718963623},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.07343998551368713}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6970922350883484},{"id":"https://openalex.org/C172191483","wikidata":"https://www.wikidata.org/wiki/Q1071806","display_name":"Provisioning","level":2,"score":0.6386308670043945},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5586627721786499},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5152750015258789},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.504850447177887},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5035969614982605},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46206697821617126},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45213690400123596},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4402175545692444},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4045846462249756},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38704216480255127},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13399234414100647},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.11520087718963623},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.07343998551368713},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-642-27210-3_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-27210-3_10","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},{"id":"pmh:oai:dro.deakin.edu.au:DU:30043158","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306402457","display_name":"Deakin Research Online (Deakin University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I149704539","host_organization_name":"Deakin University","host_organization_lineage":["https://openalex.org/I149704539"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"},{"id":"pmh:oai:figshare.com:article/20993272","is_oa":true,"landing_page_url":"https://figshare.com/articles/conference_contribution/Service_quality_assessment_in_provision_of_library_services/20993272","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/20993272","is_oa":true,"landing_page_url":"https://figshare.com/articles/conference_contribution/Service_quality_assessment_in_provision_of_library_services/20993272","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1498462222","https://openalex.org/W1526217029","https://openalex.org/W1536043100","https://openalex.org/W1560755627","https://openalex.org/W1585050957","https://openalex.org/W1597616770","https://openalex.org/W1689771227","https://openalex.org/W1970738469","https://openalex.org/W1973051690","https://openalex.org/W1989701685","https://openalex.org/W2030755285","https://openalex.org/W2036266893","https://openalex.org/W2037061866","https://openalex.org/W2057074775","https://openalex.org/W2089648003","https://openalex.org/W2109508259","https://openalex.org/W2119008139","https://openalex.org/W2500278331","https://openalex.org/W4241716728","https://openalex.org/W4253694592"],"related_works":["https://openalex.org/W2375672187","https://openalex.org/W2089544520","https://openalex.org/W1985572018","https://openalex.org/W2094607796","https://openalex.org/W322915960","https://openalex.org/W1973096815","https://openalex.org/W2474755504","https://openalex.org/W2098864696","https://openalex.org/W2181914222","https://openalex.org/W2051603279"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
