{"id":"https://openalex.org/W2119582395","doi":"https://doi.org/10.1007/978-3-642-25676-9_3","title":"Customer Knowledge Management Models: Assessment and Proposal","display_name":"Customer Knowledge Management Models: Assessment and Proposal","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2119582395","doi":"https://doi.org/10.1007/978-3-642-25676-9_3","mag":"2119582395"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-25676-9_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-25676-9_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001029762","display_name":"Dorota Buchnowska","orcid":"https://orcid.org/0000-0001-6337-3240"},"institutions":[{"id":"https://openalex.org/I40413290","display_name":"University of Gda\u0144sk","ror":"https://ror.org/011dv8m48","country_code":"PL","type":"education","lineage":["https://openalex.org/I40413290"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Dorota Buchnowska","raw_affiliation_strings":["Department of Business Informatics, University of Gdansk, Sopot, Poland"],"affiliations":[{"raw_affiliation_string":"Department of Business Informatics, University of Gdansk, Sopot, Poland","institution_ids":["https://openalex.org/I40413290"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5001029762"],"corresponding_institution_ids":["https://openalex.org/I40413290"],"apc_list":null,"apc_paid":null,"fwci":13.1716,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.98445462,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"25","last_page":"38"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-knowledge","display_name":"Customer knowledge","score":0.7133487462997437},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6031064391136169},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5328493714332581},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5228424668312073},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.5113474726676941},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.506400465965271},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.47709187865257263},{"id":"https://openalex.org/keywords/knowledge-economy","display_name":"Knowledge economy","score":0.42354440689086914},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.4200247526168823},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4107322692871094},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3826186954975128},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3806256353855133},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.20495975017547607},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1762964129447937},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.10767024755477905}],"concepts":[{"id":"https://openalex.org/C2777802574","wikidata":"https://www.wikidata.org/wiki/Q18922868","display_name":"Customer knowledge","level":5,"score":0.7133487462997437},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6031064391136169},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5328493714332581},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5228424668312073},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.5113474726676941},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.506400465965271},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.47709187865257263},{"id":"https://openalex.org/C162696548","wikidata":"https://www.wikidata.org/wiki/Q830170","display_name":"Knowledge economy","level":2,"score":0.42354440689086914},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.4200247526168823},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4107322692871094},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3826186954975128},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3806256353855133},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.20495975017547607},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1762964129447937},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.10767024755477905}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-25676-9_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-25676-9_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W26923230","https://openalex.org/W75122077","https://openalex.org/W83555287","https://openalex.org/W354168696","https://openalex.org/W587010167","https://openalex.org/W651619049","https://openalex.org/W783341876","https://openalex.org/W887393932","https://openalex.org/W890922961","https://openalex.org/W1571408556","https://openalex.org/W1599244197","https://openalex.org/W1606540910","https://openalex.org/W1987776546","https://openalex.org/W1993568353","https://openalex.org/W2033826632","https://openalex.org/W2052933396","https://openalex.org/W2065734142","https://openalex.org/W2079310723","https://openalex.org/W2099870017","https://openalex.org/W2129830692","https://openalex.org/W2132454116","https://openalex.org/W2139878064","https://openalex.org/W2159416103","https://openalex.org/W2160195859","https://openalex.org/W2285140463","https://openalex.org/W2321954058","https://openalex.org/W2409338012","https://openalex.org/W2465530978","https://openalex.org/W2506562747","https://openalex.org/W2562828785","https://openalex.org/W2610748528","https://openalex.org/W2739904528","https://openalex.org/W2751998548","https://openalex.org/W2897166242","https://openalex.org/W3017122892","https://openalex.org/W4206080313","https://openalex.org/W4243213304","https://openalex.org/W4250302639","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4243692361","https://openalex.org/W2025030878","https://openalex.org/W2354761646","https://openalex.org/W4230885242","https://openalex.org/W2026140270","https://openalex.org/W1184033416","https://openalex.org/W1979150383","https://openalex.org/W2021919913","https://openalex.org/W592274603","https://openalex.org/W2389717857"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}