{"id":"https://openalex.org/W29332314","doi":"https://doi.org/10.1007/978-3-642-23774-4_24","title":"What You See Is What You (Can) Get? Designing for Process Transparency in Financial Advisory Encounters","display_name":"What You See Is What You (Can) Get? Designing for Process Transparency in Financial Advisory Encounters","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W29332314","doi":"https://doi.org/10.1007/978-3-642-23774-4_24","mag":"29332314"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-23774-4_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23774-4_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://www.zora.uzh.ch/id/eprint/55871/1/20120117132026_merlin-id_3660.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108071710","display_name":"Philipp Nussbaumer","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Philipp Nussbaumer","raw_affiliation_strings":["Department of Informatics, University of Zurich, Binzmuehlestrasse 14, 8050, Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Zurich, Binzmuehlestrasse 14, 8050, Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051717829","display_name":"Philipp Matter","orcid":"https://orcid.org/0009-0002-8086-5719"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Inu Matter","raw_affiliation_strings":["Department of Informatics, University of Zurich, Binzmuehlestrasse 14, 8050, Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Zurich, Binzmuehlestrasse 14, 8050, Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108071710"],"corresponding_institution_ids":["https://openalex.org/I202697423"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":14.8012,"has_fulltext":true,"cited_by_count":26,"citation_normalized_percentile":{"value":0.98600745,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"277","last_page":"294"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.942300021648407,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12720","display_name":"Multimedia Communication and Technology","score":0.9413999915122986,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.9182535409927368},{"id":"https://openalex.org/keywords/artifact","display_name":"Artifact (error)","score":0.7502213716506958},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6991045475006104},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6345886588096619},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6022148728370667},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.44827979803085327},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4340660572052002},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4296457767486572},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3360220193862915},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.17470350861549377},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16594961285591125},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.12057825922966003},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10444080829620361},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09541040658950806}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.9182535409927368},{"id":"https://openalex.org/C2779010991","wikidata":"https://www.wikidata.org/wiki/Q2720909","display_name":"Artifact (error)","level":2,"score":0.7502213716506958},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6991045475006104},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6345886588096619},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6022148728370667},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.44827979803085327},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4340660572052002},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4296457767486572},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3360220193862915},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.17470350861549377},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16594961285591125},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.12057825922966003},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10444080829620361},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09541040658950806},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-642-23774-4_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23774-4_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:www.zora.uzh.ch:55871","is_oa":true,"landing_page_url":null,"pdf_url":"https://www.zora.uzh.ch/id/eprint/55871/1/20120117132026_merlin-id_3660.pdf","source":{"id":"https://openalex.org/S4306401281","display_name":"Zurich Open Repository and Archive (University of Zurich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I202697423","host_organization_name":"University of Zurich","host_organization_lineage":["https://openalex.org/I202697423"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Nussbaumer, Philipp; Matter, Inu  (2011). What you see is what you (can) get? Designing for process transparency in financial advisory encounters.  In: INTERACT 2011, Lisbon, 5 September 2011 - 9 September 2011. Springer, 277-294.","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:HAL:hal-01590577v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01590577","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"13th International Conference on Human-Computer Interaction (INTERACT), Sep 2011, Lisbon, Portugal. pp.277-294, &#x27E8;10.1007/978-3-642-23774-4_24&#x27E9;","raw_type":"Conference papers"},{"id":"doi:10.5167/uzh-55871","is_oa":true,"landing_page_url":"https://doi.org/10.5167/uzh-55871","pdf_url":null,"source":{"id":"https://openalex.org/S7407051291","display_name":"Universit\u00e4t Z\u00fcrich, ZORA","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":""}],"best_oa_location":{"id":"pmh:oai:www.zora.uzh.ch:55871","is_oa":true,"landing_page_url":null,"pdf_url":"https://www.zora.uzh.ch/id/eprint/55871/1/20120117132026_merlin-id_3660.pdf","source":{"id":"https://openalex.org/S4306401281","display_name":"Zurich Open Repository and Archive (University of Zurich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I202697423","host_organization_name":"University of Zurich","host_organization_lineage":["https://openalex.org/I202697423"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Nussbaumer, Philipp; Matter, Inu  (2011). What you see is what you (can) get? Designing for process transparency in financial advisory encounters.  In: INTERACT 2011, Lisbon, 5 September 2011 - 9 September 2011. Springer, 277-294.","raw_type":"Conference or Workshop Item"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W29332314.pdf","grobid_xml":"https://content.openalex.org/works/W29332314.grobid-xml"},"referenced_works_count":24,"referenced_works":["https://openalex.org/W172099311","https://openalex.org/W1001145989","https://openalex.org/W1480663943","https://openalex.org/W1499005519","https://openalex.org/W1526520475","https://openalex.org/W1566354641","https://openalex.org/W1608124789","https://openalex.org/W1837033543","https://openalex.org/W1969616273","https://openalex.org/W1990100773","https://openalex.org/W2014451236","https://openalex.org/W2044300616","https://openalex.org/W2061044045","https://openalex.org/W2064112774","https://openalex.org/W2081165578","https://openalex.org/W2095299437","https://openalex.org/W2109212167","https://openalex.org/W2152780039","https://openalex.org/W2300443659","https://openalex.org/W2396614874","https://openalex.org/W2520461148","https://openalex.org/W2740612416","https://openalex.org/W4229900939","https://openalex.org/W4250905709"],"related_works":["https://openalex.org/W52840052","https://openalex.org/W3162837891","https://openalex.org/W1687852313","https://openalex.org/W4382930947","https://openalex.org/W3029243869","https://openalex.org/W2502336004","https://openalex.org/W3081288631","https://openalex.org/W1741504538","https://openalex.org/W3152382318","https://openalex.org/W3004686567"],"abstract_inverted_index":{"In":[0,41],"this":[1],"paper,":[2],"we":[3,25,44],"report":[4],"on":[5,34],"a":[6,27,95],"study":[7],"to":[8,64,73,109],"establish":[9],"process":[10,90],"transparency":[11,35,54],"in":[12],"service":[13],"encounters":[14],"of":[15,79,87],"financial":[16],"advisors":[17],"and":[18,55,70,91],"their":[19,23,105],"clients.":[20],"To":[21],"support":[22],"interaction,":[24],"implemented":[26],"cooperative":[28],"software":[29],"system":[30],"for":[31],"tabletops,":[32],"building":[33],"patterns":[36],"suggested":[37],"by":[38],"the":[39,52,58,66,76,80,84,89,110],"literature.":[40],"evaluations,":[42],"however,":[43],"found":[45],"that":[46,102,115],"our":[47],"design":[48],"did":[49],"not":[50],"improve":[51],"perceived":[53],"comprehensibility.":[56],"Introducing":[57],"IT":[59],"artifact":[60],"into":[61],"advisory":[62,81],"failed":[63],"enhance":[65],"client\u2019s":[67,77],"overall":[68],"experience":[69],"even":[71],"seemed":[72],"negatively":[74],"influence":[75],"perception":[78],"process.":[82],"Using":[83],"representational":[85],"guidance":[86],"depicting":[88],"its":[92],"activities":[93],"as":[94],"navigable,":[96],"interactive":[97],"map":[98],"made":[99],"clients":[100],"believe":[101],"interactions":[103],"with":[104],"advisor":[106],"were":[107],"restricted":[108],"system\u2019s":[111],"functionality,":[112],"thus":[113],"expecting":[114],"what":[116],"they":[117,121],"see":[118],"is":[119],"all":[120],"can":[122],"get.":[123]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
