{"id":"https://openalex.org/W2174693247","doi":"https://doi.org/10.1007/978-3-642-23471-2_21","title":"Business Process Management: A Survey among Small and Medium Sized Enterprises","display_name":"Business Process Management: A Survey among Small and Medium Sized Enterprises","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2174693247","doi":"https://doi.org/10.1007/978-3-642-23471-2_21","mag":"2174693247"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-23471-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23471-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045300773","display_name":"Patrick Feldbacher","orcid":null},"institutions":[{"id":"https://openalex.org/I103365165","display_name":"FH JOANNEUM University of Applied Sciences","ror":"https://ror.org/03kkbqm48","country_code":"AT","type":"education","lineage":["https://openalex.org/I103365165"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Patrick Feldbacher","raw_affiliation_strings":["FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria","institution_ids":["https://openalex.org/I103365165"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063588653","display_name":"P. Suppan","orcid":null},"institutions":[{"id":"https://openalex.org/I103365165","display_name":"FH JOANNEUM University of Applied Sciences","ror":"https://ror.org/03kkbqm48","country_code":"AT","type":"education","lineage":["https://openalex.org/I103365165"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Peter Suppan","raw_affiliation_strings":["FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria","institution_ids":["https://openalex.org/I103365165"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051222080","display_name":"Christina Schweiger","orcid":"https://orcid.org/0000-0003-0647-1279"},"institutions":[{"id":"https://openalex.org/I103365165","display_name":"FH JOANNEUM University of Applied Sciences","ror":"https://ror.org/03kkbqm48","country_code":"AT","type":"education","lineage":["https://openalex.org/I103365165"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Christina Schweiger","raw_affiliation_strings":["FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria","institution_ids":["https://openalex.org/I103365165"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016403991","display_name":"Robert Singer","orcid":null},"institutions":[{"id":"https://openalex.org/I103365165","display_name":"FH JOANNEUM University of Applied Sciences","ror":"https://ror.org/03kkbqm48","country_code":"AT","type":"education","lineage":["https://openalex.org/I103365165"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Robert Singer","raw_affiliation_strings":["FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FH JOANNEUM, University of Applied Sciences, Alte Poststra\u00dfe 147, 8020, Graz, Austria","institution_ids":["https://openalex.org/I103365165"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.6749,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.96752879,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"296","last_page":"312"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9815999865531921,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11741","display_name":"Flexible and Reconfigurable Manufacturing Systems","score":0.9753999710083008,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.814340353012085},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.720555305480957},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.5941467881202698},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5470432639122009},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5225260257720947},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5167242884635925},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"Small and medium-sized enterprises","score":0.48665934801101685},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46944424510002136},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4678916037082672},{"id":"https://openalex.org/keywords/service-integration-maturity-model","display_name":"Service Integration Maturity Model","score":0.43670719861984253},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.43233534693717957},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.35111093521118164},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.17356017231941223},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15979799628257751},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.06953740119934082}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.814340353012085},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.720555305480957},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.5941467881202698},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5470432639122009},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5225260257720947},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5167242884635925},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.48665934801101685},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46944424510002136},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4678916037082672},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.43670719861984253},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43233534693717957},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.35111093521118164},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.17356017231941223},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15979799628257751},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.06953740119934082},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-23471-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23471-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.550000011920929}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W135191817","https://openalex.org/W1508866000","https://openalex.org/W1547769018","https://openalex.org/W1586642858","https://openalex.org/W1587329505","https://openalex.org/W1998403217","https://openalex.org/W2005497495","https://openalex.org/W2070484578","https://openalex.org/W2115415711","https://openalex.org/W2487090063","https://openalex.org/W2607023624","https://openalex.org/W2614426856","https://openalex.org/W2890864198","https://openalex.org/W3161219535","https://openalex.org/W4235728947","https://openalex.org/W4241797172"],"related_works":["https://openalex.org/W1532176037","https://openalex.org/W2057476295","https://openalex.org/W2806063704","https://openalex.org/W2065847993","https://openalex.org/W3190903652","https://openalex.org/W4200113582","https://openalex.org/W1563003115","https://openalex.org/W200982393","https://openalex.org/W2802293069","https://openalex.org/W1524516457"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}