{"id":"https://openalex.org/W1809562955","doi":"https://doi.org/10.1007/978-3-642-22961-9_10","title":"An Empirical Investigation of User Involvement, Website Quality and Perceived User Satisfaction in eGovernment Environments","display_name":"An Empirical Investigation of User Involvement, Website Quality and Perceived User Satisfaction in eGovernment Environments","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W1809562955","doi":"https://doi.org/10.1007/978-3-642-22961-9_10","mag":"1809562955"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-22961-9_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-22961-9_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057596820","display_name":"Hanne S\u00f8rum","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Hanne S\u00f8rum","raw_affiliation_strings":["The Norwegian School of Information Technology (NITH), Schweigaardsgate 14, 0185, Oslo, Norway"],"affiliations":[{"raw_affiliation_string":"The Norwegian School of Information Technology (NITH), Schweigaardsgate 14, 0185, Oslo, Norway","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5057596820"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":20.9803,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.99129668,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"122","last_page":"134"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.6970372200012207},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6761366128921509},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6611406803131104},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.6174821853637695},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5594764351844788},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5153202414512634},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.46137771010398865},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.46020054817199707},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.4535485506057739},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4280202388763428},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42059239745140076},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4105319380760193},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3256625533103943},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.3123237192630768},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.24549782276153564},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23316147923469543},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20243272185325623},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.19465288519859314},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.06731197237968445}],"concepts":[{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6970372200012207},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6761366128921509},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6611406803131104},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.6174821853637695},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5594764351844788},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5153202414512634},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.46137771010398865},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.46020054817199707},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.4535485506057739},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4280202388763428},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42059239745140076},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4105319380760193},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3256625533103943},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.3123237192630768},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.24549782276153564},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23316147923469543},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20243272185325623},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.19465288519859314},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06731197237968445},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-22961-9_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-22961-9_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W650889214","https://openalex.org/W657395648","https://openalex.org/W1525921708","https://openalex.org/W1553373298","https://openalex.org/W1721421031","https://openalex.org/W1780460028","https://openalex.org/W1966931213","https://openalex.org/W1978484347","https://openalex.org/W1984746717","https://openalex.org/W2015742787","https://openalex.org/W2035731507","https://openalex.org/W2038275474","https://openalex.org/W2061143065","https://openalex.org/W2085753689","https://openalex.org/W2129823419","https://openalex.org/W2132874317","https://openalex.org/W2140890354","https://openalex.org/W2167788256","https://openalex.org/W2342091124","https://openalex.org/W2611369375","https://openalex.org/W3023580939","https://openalex.org/W4252095179","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2172342304","https://openalex.org/W4251188927","https://openalex.org/W1592408533","https://openalex.org/W2094610220","https://openalex.org/W2000269362","https://openalex.org/W2004938492","https://openalex.org/W1505679156","https://openalex.org/W2022452544","https://openalex.org/W1583873799","https://openalex.org/W2914310705"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}