{"id":"https://openalex.org/W202583011","doi":"https://doi.org/10.1007/978-3-642-21753-1_51","title":"Understanding the Business Realities: An Interview Technique Which Can Visualize the Job Problems","display_name":"Understanding the Business Realities: An Interview Technique Which Can Visualize the Job Problems","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W202583011","doi":"https://doi.org/10.1007/978-3-642-21753-1_51","mag":"202583011"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-21753-1_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-21753-1_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004675769","display_name":"Ayako Yajima","orcid":null},"institutions":[{"id":"https://openalex.org/I2252096349","display_name":"Fujitsu (Japan)","ror":"https://ror.org/038e2g226","country_code":"JP","type":"company","lineage":["https://openalex.org/I2252096349"]},{"id":"https://openalex.org/I75198481","display_name":"Wakayama University","ror":"https://ror.org/05wr49d48","country_code":"JP","type":"education","lineage":["https://openalex.org/I75198481"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Ayako Yajima","raw_affiliation_strings":["Department of Design and Information Science Faculty of Systems Engineering, Wakayama University, Sakaedani 930, Wakayama city, Japan, 6408510, Wakayama, Japan","FI Techninal Center Field Innovation Unit, Fujitsu Ltd., Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Design and Information Science Faculty of Systems Engineering, Wakayama University, Sakaedani 930, Wakayama city, Japan, 6408510, Wakayama, Japan","institution_ids":["https://openalex.org/I75198481"]},{"raw_affiliation_string":"FI Techninal Center Field Innovation Unit, Fujitsu Ltd., Japan","institution_ids":["https://openalex.org/I2252096349"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030053960","display_name":"Yuji Shiino","orcid":null},"institutions":[{"id":"https://openalex.org/I2252096349","display_name":"Fujitsu (Japan)","ror":"https://ror.org/038e2g226","country_code":"JP","type":"company","lineage":["https://openalex.org/I2252096349"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yuji Shiino","raw_affiliation_strings":["FI Techninal Center Field Innovation Unit, Fujitsu Ltd., Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FI Techninal Center Field Innovation Unit, Fujitsu Ltd., Japan","institution_ids":["https://openalex.org/I2252096349"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042327235","display_name":"Toshiki Yamaoka","orcid":null},"institutions":[{"id":"https://openalex.org/I75198481","display_name":"Wakayama University","ror":"https://ror.org/05wr49d48","country_code":"JP","type":"education","lineage":["https://openalex.org/I75198481"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Toshiki Yamaoka","raw_affiliation_strings":["Department of Design and Information Science Faculty of Systems Engineering, Wakayama University, Sakaedani 930, Wakayama city, Japan, 6408510, Wakayama, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Design and Information Science Faculty of Systems Engineering, Wakayama University, Sakaedani 930, Wakayama city, Japan, 6408510, Wakayama, Japan","institution_ids":["https://openalex.org/I75198481"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004675769"],"corresponding_institution_ids":["https://openalex.org/I2252096349","https://openalex.org/I75198481"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":3.6834,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.90379009,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"449","last_page":"457"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3569999933242798,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3569999933242798,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/grasp","display_name":"GRASP","score":0.7884110808372498},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6932780742645264},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6318889260292053},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6002089381217957},{"id":"https://openalex.org/keywords/visualization","display_name":"Visualization","score":0.568758487701416},{"id":"https://openalex.org/keywords/consciousness","display_name":"Consciousness","score":0.5569192171096802},{"id":"https://openalex.org/keywords/gap-analysis","display_name":"Gap analysis (conservation)","score":0.4413997530937195},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.43659013509750366},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.26464033126831055},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19712293148040771},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15149414539337158},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.12195888161659241},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09513801336288452},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.07355237007141113}],"concepts":[{"id":"https://openalex.org/C171268870","wikidata":"https://www.wikidata.org/wiki/Q1486676","display_name":"GRASP","level":2,"score":0.7884110808372498},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6932780742645264},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6318889260292053},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6002089381217957},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.568758487701416},{"id":"https://openalex.org/C186720457","wikidata":"https://www.wikidata.org/wiki/Q7087","display_name":"Consciousness","level":2,"score":0.5569192171096802},{"id":"https://openalex.org/C2779977028","wikidata":"https://www.wikidata.org/wiki/Q1493813","display_name":"Gap analysis (conservation)","level":3,"score":0.4413997530937195},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.43659013509750366},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.26464033126831055},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19712293148040771},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15149414539337158},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.12195888161659241},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09513801336288452},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.07355237007141113},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C130217890","wikidata":"https://www.wikidata.org/wiki/Q47041","display_name":"Biodiversity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-21753-1_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-21753-1_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W1491246246","https://openalex.org/W1495403436","https://openalex.org/W2010727696","https://openalex.org/W2978845797"],"related_works":["https://openalex.org/W2163296013","https://openalex.org/W2743859443","https://openalex.org/W2326995835","https://openalex.org/W165915117","https://openalex.org/W2059402478","https://openalex.org/W2123347777","https://openalex.org/W4387804363","https://openalex.org/W2019547100","https://openalex.org/W2477150073","https://openalex.org/W2038049751"],"abstract_inverted_index":null,"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}