{"id":"https://openalex.org/W187345369","doi":"https://doi.org/10.1007/978-3-642-19997-4_9","title":"Towards a Method for Service Design","display_name":"Towards a Method for Service Design","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W187345369","doi":"https://doi.org/10.1007/978-3-642-19997-4_9","mag":"187345369"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-19997-4_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-19997-4_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-642-19997-4_9.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007/978-3-642-19997-4_9.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009059131","display_name":"Olga Levina","orcid":"https://orcid.org/0000-0002-5543-491X"},"institutions":[{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Olga Levina","raw_affiliation_strings":["Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","Berlin Institute of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]},{"raw_affiliation_string":"Berlin Institute of Technology","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028311006","display_name":"Trung Nguy\u1ec5n Th\u00e0nh","orcid":null},"institutions":[{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Trung Nguyen Thanh","raw_affiliation_strings":["Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","Berlin Institute of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]},{"raw_affiliation_string":"Berlin Institute of Technology","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004615999","display_name":"Oliver Holschke","orcid":"https://orcid.org/0000-0001-8339-8146"},"institutions":[{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Oliver Holschke","raw_affiliation_strings":["Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","Berlin Institute of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]},{"raw_affiliation_string":"Berlin Institute of Technology","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057408022","display_name":"Jannis Rake-Revelant","orcid":null},"institutions":[{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jannis Rake-Revelant","raw_affiliation_strings":["Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","Berlin Institute of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Berlin Institute of Technology, Franklinstr. 28/29, 10587, Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]},{"raw_affiliation_string":"Berlin Institute of Technology","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.1061263,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"91","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9674000144004822,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.853579044342041},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6958913207054138},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5842736959457397},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5732020735740662},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.551898717880249},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5196586847305298},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46923214197158813},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.40073198080062866},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.3902175724506378},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.37594497203826904},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3012120723724365},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14783921837806702},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06345728039741516}],"concepts":[{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.853579044342041},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6958913207054138},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5842736959457397},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5732020735740662},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.551898717880249},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5196586847305298},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46923214197158813},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.40073198080062866},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.3902175724506378},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.37594497203826904},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3012120723724365},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14783921837806702},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06345728039741516},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-19997-4_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-19997-4_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-642-19997-4_9.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-01562891v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01562891","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"4th Working Conference on Method Engineering (ME), Apr 2011, Lisbon, Portugal. pp.91-96, ⟨10.1007/978-3-642-19997-4_9⟩","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"doi:10.1007/978-3-642-19997-4_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-19997-4_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-642-19997-4_9.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6299999952316284}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W187345369.pdf","grobid_xml":"https://content.openalex.org/works/W187345369.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W19059475","https://openalex.org/W77268223","https://openalex.org/W98346458","https://openalex.org/W150738211","https://openalex.org/W1520773279","https://openalex.org/W1553654074","https://openalex.org/W1594407938","https://openalex.org/W1595377765","https://openalex.org/W1664954303","https://openalex.org/W1965014786","https://openalex.org/W2013343621","https://openalex.org/W2097565277","https://openalex.org/W2107135087","https://openalex.org/W2153074919","https://openalex.org/W2157418168","https://openalex.org/W2202860973","https://openalex.org/W2286363244","https://openalex.org/W2624445461","https://openalex.org/W4242251881"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W4243713506","https://openalex.org/W4220762673","https://openalex.org/W2549510740","https://openalex.org/W1705160115","https://openalex.org/W2230507463","https://openalex.org/W2086070283"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}