{"id":"https://openalex.org/W177909998","doi":"https://doi.org/10.1007/978-3-642-19423-8_11","title":"Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand","display_name":"Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W177909998","doi":"https://doi.org/10.1007/978-3-642-19423-8_11","mag":"177909998"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-19423-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-19423-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021086170","display_name":"Swati Singh","orcid":"https://orcid.org/0000-0002-8694-4488"},"institutions":[{"id":"https://openalex.org/I166533956","display_name":"Institute of Management Technology","ror":"https://ror.org/05k0kb696","country_code":"IN","type":"education","lineage":["https://openalex.org/I166533956"]},{"id":"https://openalex.org/I65181880","display_name":"Indian Institute of Technology Hyderabad","ror":"https://ror.org/01j4v3x97","country_code":"IN","type":"education","lineage":["https://openalex.org/I65181880"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Swati Singh","raw_affiliation_strings":["IIIT Hyderabad, Gachibowli, Hyderabad, Andhra Pradesh, 500 032, India","Institute of Technology & Science, Ghaziabad, U.P., 201007, India"],"affiliations":[{"raw_affiliation_string":"IIIT Hyderabad, Gachibowli, Hyderabad, Andhra Pradesh, 500 032, India","institution_ids":["https://openalex.org/I65181880"]},{"raw_affiliation_string":"Institute of Technology & Science, Ghaziabad, U.P., 201007, India","institution_ids":["https://openalex.org/I166533956"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108373327","display_name":"Sanjeev Kr. Singh","orcid":null},"institutions":[{"id":"https://openalex.org/I65181880","display_name":"Indian Institute of Technology Hyderabad","ror":"https://ror.org/01j4v3x97","country_code":"IN","type":"education","lineage":["https://openalex.org/I65181880"]},{"id":"https://openalex.org/I166533956","display_name":"Institute of Management Technology","ror":"https://ror.org/05k0kb696","country_code":"IN","type":"education","lineage":["https://openalex.org/I166533956"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sanjeev Kr. Singh","raw_affiliation_strings":["IIIT Hyderabad, Gachibowli, Hyderabad, Andhra Pradesh, 500 032, India","Institute of Technology & Science, Ghaziabad, U.P., 201007, India"],"affiliations":[{"raw_affiliation_string":"IIIT Hyderabad, Gachibowli, Hyderabad, Andhra Pradesh, 500 032, India","institution_ids":["https://openalex.org/I65181880"]},{"raw_affiliation_string":"Institute of Technology & Science, Ghaziabad, U.P., 201007, India","institution_ids":["https://openalex.org/I166533956"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5021086170"],"corresponding_institution_ids":["https://openalex.org/I166533956","https://openalex.org/I65181880"],"apc_list":null,"apc_paid":null,"fwci":0.9545,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.79640832,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"101","last_page":"109"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9261999726295471,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9218000173568726,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/oracle","display_name":"Oracle","score":0.8072469234466553},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5389509797096252},{"id":"https://openalex.org/keywords/on-demand","display_name":"On demand","score":0.5005943775177002},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4814266860485077},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.4612751007080078},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4444717466831207},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40045809745788574},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.32105034589767456},{"id":"https://openalex.org/keywords/commerce","display_name":"Commerce","score":0.13977065682411194}],"concepts":[{"id":"https://openalex.org/C55166926","wikidata":"https://www.wikidata.org/wiki/Q2892946","display_name":"Oracle","level":2,"score":0.8072469234466553},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5389509797096252},{"id":"https://openalex.org/C2983523559","wikidata":"https://www.wikidata.org/wiki/Q410657","display_name":"On demand","level":2,"score":0.5005943775177002},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4814266860485077},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4612751007080078},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4444717466831207},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40045809745788574},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32105034589767456},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.13977065682411194},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-19423-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-19423-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6100000143051147}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W59479256","https://openalex.org/W601394802","https://openalex.org/W622578022","https://openalex.org/W1549310393","https://openalex.org/W1963823160","https://openalex.org/W1998205652","https://openalex.org/W2038951754","https://openalex.org/W2048665713","https://openalex.org/W2078608285","https://openalex.org/W2093654105","https://openalex.org/W2110751729","https://openalex.org/W2125808610","https://openalex.org/W2143906690","https://openalex.org/W2151572244","https://openalex.org/W2300417261","https://openalex.org/W2615959705","https://openalex.org/W2617246082","https://openalex.org/W2625161092","https://openalex.org/W4252664147","https://openalex.org/W4254158692","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2073713056","https://openalex.org/W3110702597","https://openalex.org/W2125620709","https://openalex.org/W2110441383","https://openalex.org/W2045932760","https://openalex.org/W4233149903","https://openalex.org/W2326878701","https://openalex.org/W4293864700","https://openalex.org/W2184228419","https://openalex.org/W67445448"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
