{"id":"https://openalex.org/W1502694522","doi":"https://doi.org/10.1007/978-3-642-15892-6_40","title":"An Intelligent Virtual Agent to Increase Involvement in Financial Services","display_name":"An Intelligent Virtual Agent to Increase Involvement in Financial Services","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W1502694522","doi":"https://doi.org/10.1007/978-3-642-15892-6_40","mag":"1502694522"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-15892-6_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15892-6_40","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.vu.nl/en/publications/fe0dd512-22cb-4b89-80ee-9118ad5a77fb","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067984774","display_name":"Tibor Bosse","orcid":"https://orcid.org/0000-0003-4233-0406"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Tibor Bosse","raw_affiliation_strings":["Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079480825","display_name":"Ghazanfar Farooq Siddiqui","orcid":"https://orcid.org/0000-0003-0291-3287"},"institutions":[{"id":"https://openalex.org/I12469534","display_name":"Quaid-i-Azam University","ror":"https://ror.org/04s9hft57","country_code":"PK","type":"education","lineage":["https://openalex.org/I12469534"]},{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL","PK"],"is_corresponding":false,"raw_author_name":"Ghazanfar F. Siddiqui","raw_affiliation_strings":["Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands","Department of Computer Science, Quaid-i-Azam University, 45320, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"Department of Computer Science, Quaid-i-Azam University, 45320, Islamabad, Pakistan","institution_ids":["https://openalex.org/I12469534"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083304312","display_name":"Jan Treur","orcid":"https://orcid.org/0000-0003-2466-9158"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jan Treur","raw_affiliation_strings":["Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081, HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"378","last_page":"384"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9136999845504761,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7505959868431091},{"id":"https://openalex.org/keywords/intelligent-agent","display_name":"Intelligent agent","score":0.690904974937439},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.674423336982727},{"id":"https://openalex.org/keywords/judgement","display_name":"Judgement","score":0.6452694535255432},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6339807510375977},{"id":"https://openalex.org/keywords/virtual-agent","display_name":"Virtual agent","score":0.6269058585166931},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6065202951431274},{"id":"https://openalex.org/keywords/user-modeling","display_name":"User modeling","score":0.5024394989013672},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.48175692558288574},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4762009382247925},{"id":"https://openalex.org/keywords/happiness","display_name":"Happiness","score":0.4756312370300293},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3756478726863861},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.3506304621696472},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.31710878014564514},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.28862452507019043},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.2558237910270691},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.09482735395431519}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7505959868431091},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.690904974937439},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.674423336982727},{"id":"https://openalex.org/C2776548248","wikidata":"https://www.wikidata.org/wiki/Q12621536","display_name":"Judgement","level":2,"score":0.6452694535255432},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6339807510375977},{"id":"https://openalex.org/C2983409430","wikidata":"https://www.wikidata.org/wiki/Q7935065","display_name":"Virtual agent","level":2,"score":0.6269058585166931},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6065202951431274},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.5024394989013672},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.48175692558288574},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4762009382247925},{"id":"https://openalex.org/C2778999518","wikidata":"https://www.wikidata.org/wiki/Q8","display_name":"Happiness","level":2,"score":0.4756312370300293},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3756478726863861},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.3506304621696472},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.31710878014564514},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.28862452507019043},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2558237910270691},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09482735395431519},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-642-15892-6_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15892-6_40","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:research.vu.nl:openaire_cris_publications/fe0dd512-22cb-4b89-80ee-9118ad5a77fb","is_oa":true,"landing_page_url":"https://research.vu.nl/en/publications/fe0dd512-22cb-4b89-80ee-9118ad5a77fb","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bosse, T, Siddiqui, G F & Treur, J 2010, 'An Intelligent Virtual Agent to Increase Involvement in Financial Services', Lecture Notes in Computer Science, vol. 6356, pp. 378-384. https://doi.org/10.1007/978-3-642-15892-6_40","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:repository.ubn.ru.nl:2066/194192","is_oa":false,"landing_page_url":"http://hdl.handle.net/2066/194192","pdf_url":null,"source":{"id":"https://openalex.org/S4306401067","display_name":"Radboud Repository (Radboud University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I145872427","host_organization_name":"Radboud University Nijmegen","host_organization_lineage":["https://openalex.org/I145872427"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Allbeck, J.; Badler, N.; Bickmore, T. (ed.), IVA 2010: Intelligent Virtual Agents, pp. 378-384","raw_type":"Article in monograph or in proceedings"}],"best_oa_location":{"id":"pmh:oai:research.vu.nl:openaire_cris_publications/fe0dd512-22cb-4b89-80ee-9118ad5a77fb","is_oa":true,"landing_page_url":"https://research.vu.nl/en/publications/fe0dd512-22cb-4b89-80ee-9118ad5a77fb","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bosse, T, Siddiqui, G F & Treur, J 2010, 'An Intelligent Virtual Agent to Increase Involvement in Financial Services', Lecture Notes in Computer Science, vol. 6356, pp. 378-384. https://doi.org/10.1007/978-3-642-15892-6_40","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1571167924","https://openalex.org/W1784121736","https://openalex.org/W1989426632","https://openalex.org/W1990743521","https://openalex.org/W2001205322","https://openalex.org/W2018288346","https://openalex.org/W2032730137","https://openalex.org/W2038015520","https://openalex.org/W2113552913","https://openalex.org/W2149595999","https://openalex.org/W2157988837","https://openalex.org/W2160043433","https://openalex.org/W2322584079","https://openalex.org/W2416042885","https://openalex.org/W2981738855","https://openalex.org/W3122085899","https://openalex.org/W3125905545","https://openalex.org/W3149969722","https://openalex.org/W4240339009","https://openalex.org/W6830206710","https://openalex.org/W6996256763"],"related_works":["https://openalex.org/W2392634181","https://openalex.org/W1485340534","https://openalex.org/W4385242450","https://openalex.org/W3042298328","https://openalex.org/W3153633758","https://openalex.org/W2166738765","https://openalex.org/W4221102078","https://openalex.org/W1980607706","https://openalex.org/W4243882446","https://openalex.org/W2501795671"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":3},{"year":2013,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
