{"id":"https://openalex.org/W2070053993","doi":"https://doi.org/10.1007/978-3-642-15666-3","title":"Systems, Software and Services Process Improvement","display_name":"Systems, Software and Services Process Improvement","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2070053993","doi":"https://doi.org/10.1007/978-3-642-15666-3","mag":"2070053993"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-15666-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15666-3","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089518257","display_name":"Andreas Riel","orcid":"https://orcid.org/0000-0001-9859-019X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Riel, Andreas","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086893740","display_name":"Richard Messnarz","orcid":"https://orcid.org/0000-0002-0555-3160"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Messnarz, Richard","raw_affiliation_strings":["School of Computing [Dublin]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing [Dublin]","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107982834","display_name":"Serge Tichkiewitch","orcid":"https://orcid.org/0000-0003-1239-3000"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tichkiewitch, Serge","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":null,"display_name":"O\u00e2\u0080\u0099Connor, Rory","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"O\u00e2\u0080\u0099Connor, Rory","raw_affiliation_strings":["International Software Consulting Network"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International Software Consulting Network","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":39.0269,"has_fulltext":false,"cited_by_count":121,"citation_normalized_percentile":{"value":0.99977048,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.8137999773025513,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.8137999773025513,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.7452999949455261,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.7396000027656555,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6368382573127747},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5879666805267334},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4970884621143341},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.15129712224006653}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6368382573127747},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5879666805267334},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4970884621143341},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.15129712224006653}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-15666-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15666-3","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book"},{"id":"pmh:oai:dial.uclouvain.be:ebook:22213","is_oa":false,"landing_page_url":"http://hdl.handle.net/2078/ebook:22213","pdf_url":null,"source":{"id":"https://openalex.org/S4306401902","display_name":"Digital Access to Libraries (Universit\u00e9 catholique de Louvain (UCL), l'Universit\u00e9 de Namur (UNamur) and the Universit\u00e9 Saint-Louis (USL-B))","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I95674353","host_organization_name":"UCLouvain","host_organization_lineage":["https://openalex.org/I95674353"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2072437091","https://openalex.org/W3005889648","https://openalex.org/W3033413637"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":26},{"year":2013,"cited_by_count":30},{"year":2012,"cited_by_count":24}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2016-06-24T00:00:00"}