{"id":"https://openalex.org/W1603225902","doi":"https://doi.org/10.1007/978-3-642-15417-1_8","title":"Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships","display_name":"Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W1603225902","doi":"https://doi.org/10.1007/978-3-642-15417-1_8","mag":"1603225902"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-15417-1_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15417-1_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.utwente.nl/en/publications/685e36e9-2905-42ae-a070-5cc5540759c6","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057214088","display_name":"Floor de Jong","orcid":null},"institutions":[{"id":"https://openalex.org/I7923278","display_name":"Shell (Netherlands)","ror":"https://ror.org/00b5m4j81","country_code":"NL","type":"company","lineage":["https://openalex.org/I7923278"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Floor de Jong","raw_affiliation_strings":["Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","Shell International B. V"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","institution_ids":["https://openalex.org/I7923278"]},{"raw_affiliation_string":"Shell International B. V","institution_ids":["https://openalex.org/I7923278"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039455135","display_name":"Jos van Hillegersberg","orcid":"https://orcid.org/0000-0002-3042-1450"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jos van Hillegersberg","raw_affiliation_strings":["Center of Telematics and IT, University of Twente, PO box 217, 7500, EA, Enschede, The Netherlands","Univ. of Twente#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center of Telematics and IT, University of Twente, PO box 217, 7500, EA, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Univ. of Twente#TAB#","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109045451","display_name":"Pascal van Eck","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Pascal van Eck","raw_affiliation_strings":["Center of Telematics and IT, University of Twente, PO box 217, 7500, EA, Enschede, The Netherlands","Univ. of Twente#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center of Telematics and IT, University of Twente, PO box 217, 7500, EA, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Univ. of Twente#TAB#","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060908538","display_name":"Feiko van der Kolk","orcid":null},"institutions":[{"id":"https://openalex.org/I7923278","display_name":"Shell (Netherlands)","ror":"https://ror.org/00b5m4j81","country_code":"NL","type":"company","lineage":["https://openalex.org/I7923278"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Feiko van der Kolk","raw_affiliation_strings":["Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","Shell International B. V"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","institution_ids":["https://openalex.org/I7923278"]},{"raw_affiliation_string":"Shell International B. V","institution_ids":["https://openalex.org/I7923278"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033901256","display_name":"Rene Jorissen","orcid":null},"institutions":[{"id":"https://openalex.org/I7923278","display_name":"Shell (Netherlands)","ror":"https://ror.org/00b5m4j81","country_code":"NL","type":"company","lineage":["https://openalex.org/I7923278"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Rene Jorissen","raw_affiliation_strings":["Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","Shell International B. V"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shell International B.V., PO Box 162, 2501, AN, The Hague, The Netherlands","institution_ids":["https://openalex.org/I7923278"]},{"raw_affiliation_string":"Shell International B. V","institution_ids":["https://openalex.org/I7923278"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"119","last_page":"150"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.961899995803833,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9165035486221313},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6653744578361511},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.6624515056610107},{"id":"https://openalex.org/keywords/offshore-outsourcing","display_name":"Offshore outsourcing","score":0.5521246790885925},{"id":"https://openalex.org/keywords/submarine-pipeline","display_name":"Submarine pipeline","score":0.4404640793800354},{"id":"https://openalex.org/keywords/shell","display_name":"Shell (structure)","score":0.4284694790840149},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.42518752813339233},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.4039629101753235},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.38016077876091003},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22455522418022156},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.09166836738586426},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08102971315383911},{"id":"https://openalex.org/keywords/civil-engineering","display_name":"Civil engineering","score":0.07573923468589783}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9165035486221313},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6653744578361511},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.6624515056610107},{"id":"https://openalex.org/C2778330380","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Offshore outsourcing","level":4,"score":0.5521246790885925},{"id":"https://openalex.org/C162284963","wikidata":"https://www.wikidata.org/wiki/Q17106102","display_name":"Submarine pipeline","level":2,"score":0.4404640793800354},{"id":"https://openalex.org/C2781052500","wikidata":"https://www.wikidata.org/wiki/Q2230313","display_name":"Shell (structure)","level":2,"score":0.4284694790840149},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42518752813339233},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.4039629101753235},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.38016077876091003},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22455522418022156},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.09166836738586426},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08102971315383911},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.07573923468589783},{"id":"https://openalex.org/C187320778","wikidata":"https://www.wikidata.org/wiki/Q1349130","display_name":"Geotechnical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-642-15417-1_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15417-1_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/685e36e9-2905-42ae-a070-5cc5540759c6","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/685e36e9-2905-42ae-a070-5cc5540759c6","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},{"id":"pmh:oai:ris.utwente.nl:publications/685e36e9-2905-42ae-a070-5cc5540759c6","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/685e36e9-2905-42ae-a070-5cc5540759c6","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/685e36e9-2905-42ae-a070-5cc5540759c6","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W4768599","https://openalex.org/W1493645886","https://openalex.org/W1508402401","https://openalex.org/W1519576416","https://openalex.org/W1539089137","https://openalex.org/W1545359924","https://openalex.org/W1745945143","https://openalex.org/W1986531017","https://openalex.org/W2001804323","https://openalex.org/W2019698159","https://openalex.org/W2033487759","https://openalex.org/W2059818105","https://openalex.org/W2083130569","https://openalex.org/W2091949669","https://openalex.org/W2100261808","https://openalex.org/W2128869588","https://openalex.org/W2136451344","https://openalex.org/W2145205496","https://openalex.org/W2145839297","https://openalex.org/W2161742104","https://openalex.org/W2166141874","https://openalex.org/W2272662038","https://openalex.org/W2485891410","https://openalex.org/W2501917800","https://openalex.org/W2625607924","https://openalex.org/W3123205257","https://openalex.org/W3151685851","https://openalex.org/W4207014596","https://openalex.org/W4238601054","https://openalex.org/W4285719527","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2051978093","https://openalex.org/W21892006","https://openalex.org/W1985903762","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W2291845669","https://openalex.org/W2000112172","https://openalex.org/W4233065988","https://openalex.org/W2353556762","https://openalex.org/W2522294848"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-19T07:52:34.831488","created_date":"2025-10-10T00:00:00"}
