{"id":"https://openalex.org/W1680086327","doi":"https://doi.org/10.1007/978-3-642-15417-1_10","title":"Evolving Relationship Structures in Multi-sourcing Arrangements: The Case of Mission Critical Outsourcing","display_name":"Evolving Relationship Structures in Multi-sourcing Arrangements: The Case of Mission Critical Outsourcing","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W1680086327","doi":"https://doi.org/10.1007/978-3-642-15417-1_10","mag":"1680086327"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-15417-1_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15417-1_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076199515","display_name":"Ilja Heitlager","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ilja Heitlager","raw_affiliation_strings":["Schuberg Philis, Boeingavenue 271, 1119PD, Schiphol-Rijk, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Schuberg Philis, Boeingavenue 271, 1119PD, Schiphol-Rijk, The Netherlands","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086179614","display_name":"Remko Helms","orcid":"https://orcid.org/0000-0002-3707-4201"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Remko Helms","raw_affiliation_strings":["Department of Information and Computing Sciences, Organisation and Information Group, University of Utrecht, P.O. Box 80.089, 3508TB, Utrecht, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Information and Computing Sciences, Organisation and Information Group, University of Utrecht, P.O. Box 80.089, 3508TB, Utrecht, The Netherlands","institution_ids":["https://openalex.org/I193662353"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009561987","display_name":"Sjaak Brinkkemper","orcid":"https://orcid.org/0000-0002-2977-8911"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Sjaak Brinkkemper","raw_affiliation_strings":["Department of Information and Computing Sciences, Organisation and Information Group, University of Utrecht, P.O. Box 80.089, 3508TB, Utrecht, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Information and Computing Sciences, Organisation and Information Group, University of Utrecht, P.O. Box 80.089, 3508TB, Utrecht, The Netherlands","institution_ids":["https://openalex.org/I193662353"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5076199515"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1712,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.81933535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"185","last_page":"201"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9063000082969666,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9123715162277222},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6438984870910645},{"id":"https://openalex.org/keywords/organizational-structure","display_name":"Organizational structure","score":0.5369967818260193},{"id":"https://openalex.org/keywords/function","display_name":"Function (biology)","score":0.5247761607170105},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5080678462982178},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4957900941371918},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.46008965373039246},{"id":"https://openalex.org/keywords/insourcing","display_name":"Insourcing","score":0.4544338583946228},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4495738744735718},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.42309415340423584},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.41530150175094604},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.37285858392715454},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25327223539352417},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23160269856452942},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17223694920539856},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.11313307285308838},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.090351402759552}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9123715162277222},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6438984870910645},{"id":"https://openalex.org/C182566","wikidata":"https://www.wikidata.org/wiki/Q759524","display_name":"Organizational structure","level":2,"score":0.5369967818260193},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.5247761607170105},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5080678462982178},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4957900941371918},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.46008965373039246},{"id":"https://openalex.org/C107646953","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Insourcing","level":3,"score":0.4544338583946228},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4495738744735718},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.42309415340423584},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41530150175094604},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.37285858392715454},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25327223539352417},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23160269856452942},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17223694920539856},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11313307285308838},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.090351402759552},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-15417-1_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15417-1_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W41643623","https://openalex.org/W44794364","https://openalex.org/W140296455","https://openalex.org/W172965517","https://openalex.org/W1482779785","https://openalex.org/W1532788689","https://openalex.org/W1758310835","https://openalex.org/W1998977005","https://openalex.org/W2007720436","https://openalex.org/W2033487759","https://openalex.org/W2103157761","https://openalex.org/W2131944086","https://openalex.org/W2136451344","https://openalex.org/W2138891340","https://openalex.org/W2149226380","https://openalex.org/W2151388372","https://openalex.org/W3121864076","https://openalex.org/W3151685851"],"related_works":["https://openalex.org/W2111884802","https://openalex.org/W621951687","https://openalex.org/W2806514913","https://openalex.org/W2049393674","https://openalex.org/W2281578086","https://openalex.org/W92476335","https://openalex.org/W4210587406","https://openalex.org/W2985785068","https://openalex.org/W2896694315","https://openalex.org/W4238838880"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}