{"id":"https://openalex.org/W1607073289","doi":"https://doi.org/10.1007/978-3-642-13911-6_32","title":"Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements","display_name":"Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W1607073289","doi":"https://doi.org/10.1007/978-3-642-13911-6_32","mag":"1607073289"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-13911-6_32","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-13911-6_32","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-642-13911-6_32.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-642-13911-6_32.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108234832","display_name":"Hamid Reza Motahari\u2010Nezhad","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hamid R. Motahari-Nezhad","raw_affiliation_strings":["Hewlett Packard Labs, Palo Alto, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hewlett Packard Labs, Palo Alto, USA","institution_ids":["https://openalex.org/I1324840837"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015228201","display_name":"Sven Graupner","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sven Graupner","raw_affiliation_strings":["Hewlett Packard Labs, Palo Alto, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hewlett Packard Labs, Palo Alto, USA","institution_ids":["https://openalex.org/I1324840837"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036229014","display_name":"Sharad Singhal","orcid":"https://orcid.org/0000-0002-3650-7570"},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sharad Singhal","raw_affiliation_strings":["Hewlett Packard Labs, Palo Alto, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hewlett Packard Labs, Palo Alto, USA","institution_ids":["https://openalex.org/I1324840837"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I1324840837"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"468","last_page":"481"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.7827609181404114},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.7309844493865967},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7206062078475952},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6241747140884399},{"id":"https://openalex.org/keywords/best-practice","display_name":"Best practice","score":0.5750884413719177},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5489268898963928},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5202264189720154},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.513270378112793},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4868242144584656},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.45840364694595337},{"id":"https://openalex.org/keywords/visibility","display_name":"Visibility","score":0.43497639894485474},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19554126262664795},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14972293376922607},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.13651829957962036},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08237266540527344},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.07386767864227295},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07324770092964172},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.07070773839950562}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.7827609181404114},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.7309844493865967},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7206062078475952},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6241747140884399},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.5750884413719177},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5489268898963928},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5202264189720154},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.513270378112793},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4868242144584656},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.45840364694595337},{"id":"https://openalex.org/C123403432","wikidata":"https://www.wikidata.org/wiki/Q654068","display_name":"Visibility","level":2,"score":0.43497639894485474},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19554126262664795},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14972293376922607},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.13651829957962036},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08237266540527344},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.07386767864227295},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07324770092964172},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.07070773839950562},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-13911-6_32","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-13911-6_32","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-642-13911-6_32.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/978-3-642-13911-6_32","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-642-13911-6_32","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-642-13911-6_32.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1607073289.pdf","grobid_xml":"https://content.openalex.org/works/W1607073289.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W139832837","https://openalex.org/W1480372940","https://openalex.org/W1508831365","https://openalex.org/W1521016409","https://openalex.org/W1526642283","https://openalex.org/W1548212792","https://openalex.org/W1570265525","https://openalex.org/W1598757610","https://openalex.org/W1744968466","https://openalex.org/W2060547046","https://openalex.org/W2075599425","https://openalex.org/W2097056674","https://openalex.org/W2154956062","https://openalex.org/W2254021080","https://openalex.org/W2320224212","https://openalex.org/W4251654175"],"related_works":["https://openalex.org/W1968552888","https://openalex.org/W2358200898","https://openalex.org/W4231184955","https://openalex.org/W2325765407","https://openalex.org/W2788012436","https://openalex.org/W618293728","https://openalex.org/W2374116601","https://openalex.org/W200604156","https://openalex.org/W3093134843","https://openalex.org/W2772323916"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}