{"id":"https://openalex.org/W37538628","doi":"https://doi.org/10.1007/978-3-642-10488-6_4","title":"Required Knowledge for Delivering Services","display_name":"Required Knowledge for Delivering Services","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W37538628","doi":"https://doi.org/10.1007/978-3-642-10488-6_4","mag":"37538628"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-10488-6_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-10488-6_4","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067422052","display_name":"Brian Donnellan","orcid":"https://orcid.org/0000-0002-0286-5169"},"institutions":[{"id":"https://openalex.org/I157286207","display_name":"National University of Ireland, Maynooth","ror":"https://ror.org/048nfjm95","country_code":"IE","type":"education","lineage":["https://openalex.org/I157286207"]}],"countries":["IE"],"is_corresponding":true,"raw_author_name":"Brian Donnellan","raw_affiliation_strings":["National University of Ireland Maynooth, Ireland"],"affiliations":[{"raw_affiliation_string":"National University of Ireland Maynooth, Ireland","institution_ids":["https://openalex.org/I157286207"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071061705","display_name":"Diem Ho","orcid":null},"institutions":[{"id":"https://openalex.org/I4210112067","display_name":"IBM (France)","ror":"https://ror.org/02wnbr922","country_code":"FR","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210112067"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["FR","US"],"is_corresponding":false,"raw_author_name":"Diem Ho","raw_affiliation_strings":["IBM, France","[IBM, France]"],"affiliations":[{"raw_affiliation_string":"IBM, France","institution_ids":["https://openalex.org/I4210112067"]},{"raw_affiliation_string":"[IBM, France]","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052098157","display_name":"John Mylopoulos","orcid":"https://orcid.org/0000-0002-8698-3292"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"John Mylopoulos","raw_affiliation_strings":["University of Trento, Italy"],"affiliations":[{"raw_affiliation_string":"University of Trento, Italy","institution_ids":["https://openalex.org/I193223587"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051469953","display_name":"Stefan Schambron","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stefan Schambron","raw_affiliation_strings":["Together Internet Services GmbH, Austria","Together Internet Services GmbH, Austria#TAB#"],"affiliations":[{"raw_affiliation_string":"Together Internet Services GmbH, Austria","institution_ids":[]},{"raw_affiliation_string":"Together Internet Services GmbH, Austria#TAB#","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072658245","display_name":"Hans-Georg Fill","orcid":"https://orcid.org/0000-0001-5076-5341"},"institutions":[{"id":"https://openalex.org/I129774422","display_name":"University of Vienna","ror":"https://ror.org/03prydq77","country_code":"AT","type":"education","lineage":["https://openalex.org/I129774422"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Hans-Georg Fill","raw_affiliation_strings":["Faculty of Computer Science, University of Vienna,","Faculty of Computer Science, University of Vienna, \u00a0","Faculty of Computer Science, University of Vienna"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, University of Vienna,","institution_ids":["https://openalex.org/I129774422"]},{"raw_affiliation_string":"Faculty of Computer Science, University of Vienna, \u00a0","institution_ids":["https://openalex.org/I129774422"]},{"raw_affiliation_string":"Faculty of Computer Science, University of Vienna","institution_ids":["https://openalex.org/I129774422"]}]}],"institutions":[],"countries_distinct_count":5,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5067422052"],"corresponding_institution_ids":["https://openalex.org/I157286207"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.01075609,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"4","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9296000003814697,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9296000003814697,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8363404870033264},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33327221870422363}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8363404870033264},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33327221870422363}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-10488-6_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-10488-6_4","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032","https://openalex.org/W2382290278"],"abstract_inverted_index":null,"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2026-01-15T23:16:33.117629","created_date":"2025-10-10T00:00:00"}
