{"id":"https://openalex.org/W1505847428","doi":"https://doi.org/10.1007/978-3-642-05197-5_6","title":"Comparing Consumer Resistance to Mobile Banking in Finland and Portugal","display_name":"Comparing Consumer Resistance to Mobile Banking in Finland and Portugal","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1505847428","doi":"https://doi.org/10.1007/978-3-642-05197-5_6","mag":"1505847428"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-05197-5_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-05197-5_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077392638","display_name":"Tommi Laukkanen","orcid":"https://orcid.org/0000-0002-6353-2835"},"institutions":[{"id":"https://openalex.org/I4210106278","display_name":"Joensuu Science Park","ror":"https://ror.org/01j45tp19","country_code":"FI","type":"company","lineage":["https://openalex.org/I4210106278"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Tommi Laukkanen","raw_affiliation_strings":["Department of Economics and Business Administration, University of Joensuu, P.O. Box 111, FI-80101, Joensuu, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics and Business Administration, University of Joensuu, P.O. Box 111, FI-80101, Joensuu, Finland","institution_ids":["https://openalex.org/I4210106278"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055061084","display_name":"Pedro Cruz","orcid":"https://orcid.org/0000-0002-1029-5872"},"institutions":[{"id":"https://openalex.org/I3133160195","display_name":"Instituto Superior de Gest\u00e3o","ror":"https://ror.org/05mnej980","country_code":"PT","type":"education","lineage":["https://openalex.org/I3133160195"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Pedro Cruz","raw_affiliation_strings":["Instituto Superior de Gest\u00e3o, Rua Vitorino Nem\u00e9sio, 5, 1750-306, Lisbon, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Superior de Gest\u00e3o, Rua Vitorino Nem\u00e9sio, 5, 1750-306, Lisbon, Portugal","institution_ids":["https://openalex.org/I3133160195"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.75,"has_fulltext":false,"cited_by_count":50,"citation_normalized_percentile":{"value":0.96565934,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"89","last_page":"98"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"Mobile banking","score":0.8485703468322754},{"id":"https://openalex.org/keywords/portuguese","display_name":"Portuguese","score":0.7432578802108765},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.6573068499565125},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5628598928451538},{"id":"https://openalex.org/keywords/resistance","display_name":"Resistance (ecology)","score":0.52424556016922},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.46015527844429016},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4567609131336212},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4516647160053253},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.43923285603523254},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28338441252708435},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.2011454701423645},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.17966529726982117},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.15064522624015808},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.06141343712806702}],"concepts":[{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.8485703468322754},{"id":"https://openalex.org/C35219183","wikidata":"https://www.wikidata.org/wiki/Q5146","display_name":"Portuguese","level":2,"score":0.7432578802108765},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6573068499565125},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5628598928451538},{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.52424556016922},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.46015527844429016},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4567609131336212},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4516647160053253},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43923285603523254},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28338441252708435},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2011454701423645},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.17966529726982117},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.15064522624015808},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06141343712806702},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-05197-5_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-05197-5_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1973573976","https://openalex.org/W1987453827","https://openalex.org/W1990513740","https://openalex.org/W1990697879","https://openalex.org/W1991578391","https://openalex.org/W1994204779","https://openalex.org/W1996088085","https://openalex.org/W1999004850","https://openalex.org/W2001420591","https://openalex.org/W2010863159","https://openalex.org/W2015394557","https://openalex.org/W2022166711","https://openalex.org/W2026473865","https://openalex.org/W2040542954","https://openalex.org/W2047981739","https://openalex.org/W2052875267","https://openalex.org/W2062359234","https://openalex.org/W2068172675","https://openalex.org/W2088504266","https://openalex.org/W2120352303","https://openalex.org/W2416497918","https://openalex.org/W2592991214","https://openalex.org/W2902225836","https://openalex.org/W4241785331","https://openalex.org/W4247080101","https://openalex.org/W4299946977"],"related_works":["https://openalex.org/W2982321410","https://openalex.org/W95465806","https://openalex.org/W2392004567","https://openalex.org/W2940029036","https://openalex.org/W1964944391","https://openalex.org/W2756595502","https://openalex.org/W2010789764","https://openalex.org/W2912615426","https://openalex.org/W2219281195","https://openalex.org/W2187233292"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}