{"id":"https://openalex.org/W1598079563","doi":"https://doi.org/10.1007/978-3-642-04584-4_8","title":"Intelligent Knowledge-Based Model for IT Support Organization Evolution","display_name":"Intelligent Knowledge-Based Model for IT Support Organization Evolution","publication_year":2009,"publication_date":"2009-11-30","ids":{"openalex":"https://openalex.org/W1598079563","doi":"https://doi.org/10.1007/978-3-642-04584-4_8","mag":"1598079563"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-04584-4_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-04584-4_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053254771","display_name":"Jakub Chabik","orcid":"https://orcid.org/0000-0002-9864-2313"},"institutions":[{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Jakub Chabik","raw_affiliation_strings":["Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044272065","display_name":"Cezary Or\u0142owski","orcid":"https://orcid.org/0000-0001-7716-5522"},"institutions":[{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Cezary Or\u0142owski","raw_affiliation_strings":["Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024097020","display_name":"Tomasz Sitek","orcid":"https://orcid.org/0000-0002-4338-3983"},"institutions":[{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Tomasz Sitek","raw_affiliation_strings":["Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Economics, Gda\u0144sk University of Technology, ul. Narutowicza 11/12, Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1565,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.79597315,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"177","last_page":"196"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9764000177383423,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9531000256538391,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6539377570152283},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5192620754241943},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.44717738032341003},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3396438658237457}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6539377570152283},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5192620754241943},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.44717738032341003},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3396438658237457}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-04584-4_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-04584-4_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W787730955","https://openalex.org/W1593984301","https://openalex.org/W2259071288","https://openalex.org/W3206981160"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032","https://openalex.org/W2382290278"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}