{"id":"https://openalex.org/W1823327228","doi":"https://doi.org/10.1007/978-3-642-03516-6_24","title":"Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal","display_name":"Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1823327228","doi":"https://doi.org/10.1007/978-3-642-03516-6_24","mag":"1823327228"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-03516-6_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-03516-6_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058664069","display_name":"Karin Furuli","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Karin Furuli","raw_affiliation_strings":["Agency for Public Management and eGovernment (Difi), OSLO, Norway","Agency for Public Management and eGovernment (Difi), OSLO, Norway N-0032#TAB#"],"affiliations":[{"raw_affiliation_string":"Agency for Public Management and eGovernment (Difi), OSLO, Norway","institution_ids":[]},{"raw_affiliation_string":"Agency for Public Management and eGovernment (Difi), OSLO, Norway N-0032#TAB#","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082875766","display_name":"Svein \u00d8lnes","orcid":null},"institutions":[{"id":"https://openalex.org/I33875959","display_name":"Vestlandsforsking","ror":"https://ror.org/04z1q2j11","country_code":"NO","type":"facility","lineage":["https://openalex.org/I33875959"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Svein \u00d8lnes","raw_affiliation_strings":["Western Norway Research Institute, Norway","Western Norway Research Institute, Norway N-6851#TAB#"],"affiliations":[{"raw_affiliation_string":"Western Norway Research Institute, Norway","institution_ids":["https://openalex.org/I33875959"]},{"raw_affiliation_string":"Western Norway Research Institute, Norway N-6851#TAB#","institution_ids":["https://openalex.org/I33875959"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5058664069"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.08445126,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"282","last_page":"292"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/norwegian","display_name":"Norwegian","score":0.7336239218711853},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.6380040049552917},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.53660649061203},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5343528985977173},{"id":"https://openalex.org/keywords/citizen-science","display_name":"Citizen science","score":0.49292707443237305},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3929775059223175},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3867150545120239},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.38450855016708374},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.37239667773246765},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3214259147644043},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17904162406921387},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08552506566047668},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07502558827400208}],"concepts":[{"id":"https://openalex.org/C63428231","wikidata":"https://www.wikidata.org/wiki/Q9043","display_name":"Norwegian","level":2,"score":0.7336239218711853},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6380040049552917},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.53660649061203},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5343528985977173},{"id":"https://openalex.org/C197352329","wikidata":"https://www.wikidata.org/wiki/Q1093434","display_name":"Citizen science","level":2,"score":0.49292707443237305},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3929775059223175},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3867150545120239},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.38450855016708374},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.37239667773246765},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3214259147644043},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17904162406921387},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08552506566047668},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07502558827400208},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-03516-6_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-03516-6_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.7300000190734863,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W130931974","https://openalex.org/W625096997","https://openalex.org/W1548991446","https://openalex.org/W1998623064","https://openalex.org/W2142878746","https://openalex.org/W2152340553","https://openalex.org/W2160196038","https://openalex.org/W2170879024","https://openalex.org/W3138499020","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2061564463","https://openalex.org/W2512753411","https://openalex.org/W2060399824","https://openalex.org/W1972562838","https://openalex.org/W2324794845","https://openalex.org/W2325410321","https://openalex.org/W2028240842","https://openalex.org/W4233839983","https://openalex.org/W1536194326","https://openalex.org/W3179137071"],"abstract_inverted_index":null,"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}