{"id":"https://openalex.org/W1488492449","doi":"https://doi.org/10.1007/978-3-642-03424-4_45","title":"Supporting Service Level Agreement Creation with Past Service Behavior Data","display_name":"Supporting Service Level Agreement Creation with Past Service Behavior Data","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1488492449","doi":"https://doi.org/10.1007/978-3-642-03424-4_45","mag":"1488492449"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-03424-4_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-03424-4_45","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022069830","display_name":"Andr\u00e9 Ludwig","orcid":"https://orcid.org/0000-0002-0358-3470"},"institutions":[{"id":"https://openalex.org/I926574661","display_name":"Leipzig University","ror":"https://ror.org/03s7gtk40","country_code":"DE","type":"education","lineage":["https://openalex.org/I926574661"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 Ludwig","raw_affiliation_strings":["University of Leipzig, Grimmaische Str. 12, 04109, Leipzig, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Leipzig, Grimmaische Str. 12, 04109, Leipzig, Germany","institution_ids":["https://openalex.org/I926574661"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013154501","display_name":"Marek Kowalkiewicz","orcid":"https://orcid.org/0000-0002-1196-4943"},"institutions":[{"id":"https://openalex.org/I4210153599","display_name":"Systems, Applications & Products in Data Processing (Australia)","ror":"https://ror.org/04c2m5174","country_code":"AU","type":"company","lineage":["https://openalex.org/I4210132444","https://openalex.org/I4210153599"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Marek Kowalkiewicz","raw_affiliation_strings":["SAP Research, 52 Merivale Street, South Brisbane, QLD, 4101, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SAP Research, 52 Merivale Street, South Brisbane, QLD, 4101, Australia","institution_ids":["https://openalex.org/I4210153599"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7111,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.66743811,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"375","last_page":"385"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.7868781685829163},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.7658831477165222},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6980141401290894},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6477764844894409},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5893529057502747},{"id":"https://openalex.org/keywords/service-level","display_name":"Service level","score":0.5872211456298828},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.579353928565979},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5019817352294922},{"id":"https://openalex.org/keywords/service-guarantee","display_name":"Service guarantee","score":0.4962320923805237},{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.4960730969905853},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.49099352955818176},{"id":"https://openalex.org/keywords/data-as-a-service","display_name":"Data as a service","score":0.42658916115760803},{"id":"https://openalex.org/keywords/differentiated-service","display_name":"Differentiated service","score":0.42639368772506714},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.3446754217147827},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24991947412490845},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.15525361895561218},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.13120561838150024},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09616824984550476}],"concepts":[{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.7868781685829163},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.7658831477165222},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6980141401290894},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6477764844894409},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5893529057502747},{"id":"https://openalex.org/C181889124","wikidata":"https://www.wikidata.org/wiki/Q380204","display_name":"Service level","level":2,"score":0.5872211456298828},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.579353928565979},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5019817352294922},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.4962320923805237},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.4960730969905853},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.49099352955818176},{"id":"https://openalex.org/C97300177","wikidata":"https://www.wikidata.org/wiki/Q1994744","display_name":"Data as a service","level":3,"score":0.42658916115760803},{"id":"https://openalex.org/C158713421","wikidata":"https://www.wikidata.org/wiki/Q5275378","display_name":"Differentiated service","level":5,"score":0.42639368772506714},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.3446754217147827},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24991947412490845},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.15525361895561218},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.13120561838150024},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09616824984550476},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-03424-4_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-03424-4_45","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7400000095367432}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W20479060","https://openalex.org/W1485833866","https://openalex.org/W1512710096","https://openalex.org/W1568701123","https://openalex.org/W1583562696","https://openalex.org/W1836444194","https://openalex.org/W2051290712","https://openalex.org/W2075106684","https://openalex.org/W2092513324","https://openalex.org/W2104340556","https://openalex.org/W2121361232","https://openalex.org/W2130649939","https://openalex.org/W2139211192","https://openalex.org/W2153716033","https://openalex.org/W2162220364","https://openalex.org/W2476928353","https://openalex.org/W2477756006","https://openalex.org/W2484001969"],"related_works":["https://openalex.org/W2170508015","https://openalex.org/W2543591478","https://openalex.org/W928714965","https://openalex.org/W58407091","https://openalex.org/W2188448273","https://openalex.org/W1971452489","https://openalex.org/W3214024964","https://openalex.org/W2140869376","https://openalex.org/W1990357417","https://openalex.org/W2591627049"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
