{"id":"https://openalex.org/W1561374500","doi":"https://doi.org/10.1007/978-3-642-02574-7_79","title":"Beyond the User Interface: Towards User-Centred Design of Online Services","display_name":"Beyond the User Interface: Towards User-Centred Design of Online Services","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1561374500","doi":"https://doi.org/10.1007/978-3-642-02574-7_79","mag":"1561374500"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-02574-7_79","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-02574-7_79","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085330371","display_name":"Marcin Sikorski","orcid":"https://orcid.org/0009-0008-1243-4785"},"institutions":[{"id":"https://openalex.org/I3017851245","display_name":"Polish-Japanese Academy of Information Technology","ror":"https://ror.org/01v542j61","country_code":"PL","type":"education","lineage":["https://openalex.org/I3017851245"]},{"id":"https://openalex.org/I169333911","display_name":"Gda\u0144sk University of Technology","ror":"https://ror.org/006x4sc24","country_code":"PL","type":"education","lineage":["https://openalex.org/I169333911"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Marcin Sikorski","raw_affiliation_strings":["Gdansk University of Technology Faculty of Management and Economics, ul. Narutowicza 11/12, 809-952, Gdansk, Poland","Polish-Japanese Institute of Information Technology, ul. Koszykowa 86, 02-008, Warszawa, Poland","Polish-Japanese Institute of Information Technology, Warszawa, Poland","Gdansk University of Technology Faculty of Management and Economics, Gdansk, Poland"],"affiliations":[{"raw_affiliation_string":"Gdansk University of Technology Faculty of Management and Economics, ul. Narutowicza 11/12, 809-952, Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]},{"raw_affiliation_string":"Polish-Japanese Institute of Information Technology, ul. Koszykowa 86, 02-008, Warszawa, Poland","institution_ids":["https://openalex.org/I3017851245"]},{"raw_affiliation_string":"Polish-Japanese Institute of Information Technology, Warszawa, Poland","institution_ids":["https://openalex.org/I3017851245"]},{"raw_affiliation_string":"Gdansk University of Technology Faculty of Management and Economics, Gdansk, Poland","institution_ids":["https://openalex.org/I169333911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5085330371"],"corresponding_institution_ids":["https://openalex.org/I169333911","https://openalex.org/I3017851245"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.9661,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.79255686,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"706","last_page":"714"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7182010412216187},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.6544926166534424},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.5539716482162476},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.5246960520744324},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.523496687412262},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.49844837188720703},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4298456013202667},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4173315465450287},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4098030924797058},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.3895860016345978},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.3260859251022339},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.2980414628982544},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2732788324356079},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.18953943252563477},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13820382952690125}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7182010412216187},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.6544926166534424},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.5539716482162476},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.5246960520744324},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.523496687412262},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.49844837188720703},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4298456013202667},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4173315465450287},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4098030924797058},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.3895860016345978},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3260859251022339},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2980414628982544},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2732788324356079},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.18953943252563477},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13820382952690125},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-02574-7_79","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-02574-7_79","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W150241549","https://openalex.org/W274780110","https://openalex.org/W1503719891","https://openalex.org/W1552074885","https://openalex.org/W2031973899","https://openalex.org/W2053522939","https://openalex.org/W2056504775","https://openalex.org/W2285837171"],"related_works":["https://openalex.org/W3048212026","https://openalex.org/W3200149316","https://openalex.org/W4394789918","https://openalex.org/W2893969762","https://openalex.org/W4375935421","https://openalex.org/W3216880090","https://openalex.org/W3135378677","https://openalex.org/W317925544","https://openalex.org/W145924344","https://openalex.org/W4316810125"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
