{"id":"https://openalex.org/W1603867919","doi":"https://doi.org/10.1007/978-3-642-00328-8_8","title":"Dimensions of Business Processes Quality (QoBP)","display_name":"Dimensions of Business Processes Quality (QoBP)","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1603867919","doi":"https://doi.org/10.1007/978-3-642-00328-8_8","mag":"1603867919"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-00328-8_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-00328-8_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054227409","display_name":"Mitra Heravizadeh","orcid":null},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Mitra Heravizadeh","raw_affiliation_strings":["Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia"],"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062764959","display_name":"Jan Mendling","orcid":"https://orcid.org/0000-0002-7260-524X"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jan Mendling","raw_affiliation_strings":["Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia"],"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038425065","display_name":"Michael Rosemann","orcid":"https://orcid.org/0000-0003-3303-2896"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Michael Rosemann","raw_affiliation_strings":["Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia"],"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5054227409"],"corresponding_institution_ids":["https://openalex.org/I160993911"],"apc_list":null,"apc_paid":null,"fwci":10.6167,"has_fulltext":false,"cited_by_count":80,"citation_normalized_percentile":{"value":0.9807423,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"80","last_page":"91"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.6448923349380493},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.5822722911834717},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5768776535987854},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5752424597740173},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.551761269569397},{"id":"https://openalex.org/keywords/process-modeling","display_name":"Process modeling","score":0.547633707523346},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5453763008117676},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5352381467819214},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4965284466743469},{"id":"https://openalex.org/keywords/business-rule","display_name":"Business rule","score":0.4707874655723572},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4639766812324524},{"id":"https://openalex.org/keywords/business-process-discovery","display_name":"Business process discovery","score":0.45325878262519836},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2549009323120117},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.1999131739139557},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.10713541507720947}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.6448923349380493},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.5822722911834717},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5768776535987854},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5752424597740173},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.551761269569397},{"id":"https://openalex.org/C76956256","wikidata":"https://www.wikidata.org/wiki/Q27610560","display_name":"Process modeling","level":3,"score":0.547633707523346},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5453763008117676},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5352381467819214},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4965284466743469},{"id":"https://openalex.org/C11066294","wikidata":"https://www.wikidata.org/wiki/Q1518244","display_name":"Business rule","level":4,"score":0.4707874655723572},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4639766812324524},{"id":"https://openalex.org/C93453677","wikidata":"https://www.wikidata.org/wiki/Q1017580","display_name":"Business process discovery","level":5,"score":0.45325878262519836},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2549009323120117},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1999131739139557},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.10713541507720947},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-642-00328-8_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-00328-8_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.169.8365","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.169.8365","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.mendling.com/publications/08-BPD.pdf","raw_type":"text"},{"id":"pmh:oai:research.wu.ac.at:openaire_cris_publications/f6313508-d8a7-422a-bda1-15595d762dd6","is_oa":false,"landing_page_url":"https://research.wu.ac.at/de/publications/f6313508-d8a7-422a-bda1-15595d762dd6","pdf_url":null,"source":{"id":"https://openalex.org/S7407055123","display_name":"WU Research","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Heravizadeh, M, Mendling, J & Rosemann, M 2008, Dimensions of Business Processes Quality (QoBP). in Danilo Ardagna, Massimo Mecella, Jian Yang (ed.), Business Process Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers. Springer, Lecture Notes in Business Information Processing, pp. 80 - 91.","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W135682260","https://openalex.org/W625734911","https://openalex.org/W1483725185","https://openalex.org/W1489049849","https://openalex.org/W1522554322","https://openalex.org/W1533324147","https://openalex.org/W1567491469","https://openalex.org/W1567947704","https://openalex.org/W1574586036","https://openalex.org/W1999180586","https://openalex.org/W2022101110","https://openalex.org/W2058189406","https://openalex.org/W2083449279","https://openalex.org/W2097810426","https://openalex.org/W2112188685","https://openalex.org/W2112430808","https://openalex.org/W2135093973","https://openalex.org/W2138752966","https://openalex.org/W2142736345","https://openalex.org/W2143259336","https://openalex.org/W2149417330","https://openalex.org/W2151451947","https://openalex.org/W2156241021","https://openalex.org/W2158563269","https://openalex.org/W2170155158","https://openalex.org/W2495883511","https://openalex.org/W2938172138","https://openalex.org/W4233241448","https://openalex.org/W4237578258","https://openalex.org/W4248675397","https://openalex.org/W4320009379","https://openalex.org/W6605473084","https://openalex.org/W6822751527"],"related_works":["https://openalex.org/W2184258672","https://openalex.org/W2013374526","https://openalex.org/W2066228984","https://openalex.org/W2465234653","https://openalex.org/W2534879192","https://openalex.org/W96518150","https://openalex.org/W2097547132","https://openalex.org/W1557997479","https://openalex.org/W4240301354","https://openalex.org/W2186638088"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":15},{"year":2012,"cited_by_count":8}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
