{"id":"https://openalex.org/W153573501","doi":"https://doi.org/10.1007/978-3-540-74444-3_27","title":"An Ontology for the Multi-perspective Evaluation of Quality in E-Government Services","display_name":"An Ontology for the Multi-perspective Evaluation of Quality in E-Government Services","publication_year":2007,"publication_date":"2007-08-17","ids":{"openalex":"https://openalex.org/W153573501","doi":"https://doi.org/10.1007/978-3-540-74444-3_27","mag":"153573501"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-74444-3_27","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-74444-3_27","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://doi.org/10.1007/978-3-540-74444-3_27","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052102989","display_name":"Babis Magoutas","orcid":"https://orcid.org/0000-0003-2988-341X"},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]},{"id":"https://openalex.org/I4210144519","display_name":"Institute of Communication and Computer Systems","ror":"https://ror.org/0483fn738","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210144519"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Babis Magoutas","raw_affiliation_strings":["Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","institution_ids":["https://openalex.org/I174458059","https://openalex.org/I4210144519"]},{"raw_affiliation_string":"[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028236852","display_name":"Christos Halaris","orcid":null},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]},{"id":"https://openalex.org/I4210144519","display_name":"Institute of Communication and Computer Systems","ror":"https://ror.org/0483fn738","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210144519"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Christos Halaris","raw_affiliation_strings":["Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","institution_ids":["https://openalex.org/I174458059","https://openalex.org/I4210144519"]},{"raw_affiliation_string":"[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050638604","display_name":"Gregoris Mentzas","orcid":"https://orcid.org/0000-0002-3305-3796"},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]},{"id":"https://openalex.org/I4210144519","display_name":"Institute of Communication and Computer Systems","ror":"https://ror.org/0483fn738","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210144519"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Gregoris Mentzas","raw_affiliation_strings":["Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece","institution_ids":["https://openalex.org/I174458059","https://openalex.org/I4210144519"]},{"raw_affiliation_string":"[Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece]","institution_ids":["https://openalex.org/I174458059"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.8359,"has_fulltext":false,"cited_by_count":52,"citation_normalized_percentile":{"value":0.91366039,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"318","last_page":"329"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ontology","display_name":"Ontology","score":0.9011201858520508},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8165733814239502},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6811139583587646},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6430368423461914},{"id":"https://openalex.org/keywords/process-ontology","display_name":"Process ontology","score":0.5632158517837524},{"id":"https://openalex.org/keywords/upper-ontology","display_name":"Upper ontology","score":0.5377201437950134},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5355080962181091},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5326629877090454},{"id":"https://openalex.org/keywords/realization","display_name":"Realization (probability)","score":0.4844248592853546},{"id":"https://openalex.org/keywords/ontology-based-data-integration","display_name":"Ontology-based data integration","score":0.4765123426914215},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4744749367237091},{"id":"https://openalex.org/keywords/suggested-upper-merged-ontology","display_name":"Suggested Upper Merged Ontology","score":0.47356879711151123},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.34822362661361694},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33725300431251526},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3306533694267273},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18032124638557434},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.11240360140800476}],"concepts":[{"id":"https://openalex.org/C25810664","wikidata":"https://www.wikidata.org/wiki/Q44325","display_name":"Ontology","level":2,"score":0.9011201858520508},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8165733814239502},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6811139583587646},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6430368423461914},{"id":"https://openalex.org/C137003198","wikidata":"https://www.wikidata.org/wiki/Q7247296","display_name":"Process ontology","level":3,"score":0.5632158517837524},{"id":"https://openalex.org/C78726541","wikidata":"https://www.wikidata.org/wiki/Q3882785","display_name":"Upper ontology","level":3,"score":0.5377201437950134},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5355080962181091},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5326629877090454},{"id":"https://openalex.org/C2781089630","wikidata":"https://www.wikidata.org/wiki/Q21856745","display_name":"Realization (probability)","level":2,"score":0.4844248592853546},{"id":"https://openalex.org/C22550185","wikidata":"https://www.wikidata.org/wiki/Q7095047","display_name":"Ontology-based data integration","level":3,"score":0.4765123426914215},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4744749367237091},{"id":"https://openalex.org/C50971890","wikidata":"https://www.wikidata.org/wiki/Q7635093","display_name":"Suggested Upper Merged Ontology","level":4,"score":0.47356879711151123},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.34822362661361694},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33725300431251526},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3306533694267273},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18032124638557434},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.11240360140800476},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-540-74444-3_27","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-74444-3_27","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:dspace.lib.ntua.gr:123456789/31830","is_oa":true,"landing_page_url":"http://doi.org/10.1007/978-3-540-74444-3_27","pdf_url":null,"source":{"id":"https://openalex.org/S4377196837","display_name":"DSpace - NTUA (National Technical University of Athens)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I174458059","host_organization_name":"National Technical University of Athens","host_organization_lineage":["https://openalex.org/I174458059"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:dspace.lib.ntua.gr:123456789/31830","is_oa":true,"landing_page_url":"http://doi.org/10.1007/978-3-540-74444-3_27","pdf_url":null,"source":{"id":"https://openalex.org/S4377196837","display_name":"DSpace - NTUA (National Technical University of Athens)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I174458059","host_organization_name":"National Technical University of Athens","host_organization_lineage":["https://openalex.org/I174458059"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W4198574","https://openalex.org/W135682260","https://openalex.org/W1561082337","https://openalex.org/W1585784331","https://openalex.org/W1689771227","https://openalex.org/W2075123415","https://openalex.org/W2091311817","https://openalex.org/W2092214842","https://openalex.org/W2098216047","https://openalex.org/W2139211192","https://openalex.org/W2145572818","https://openalex.org/W2148824896","https://openalex.org/W2155502441","https://openalex.org/W4205108440"],"related_works":["https://openalex.org/W2460712872","https://openalex.org/W3204409708","https://openalex.org/W2373434917","https://openalex.org/W1802100029","https://openalex.org/W4249602677","https://openalex.org/W2438987260","https://openalex.org/W2088884221","https://openalex.org/W2385924672","https://openalex.org/W4286517806","https://openalex.org/W2153524448"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":7}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
