{"id":"https://openalex.org/W2103155261","doi":"https://doi.org/10.1007/978-3-540-74444-3_13","title":"Where to Go in the Near Future: Diverging Perspectives on Online Public Service Delivery","display_name":"Where to Go in the Near Future: Diverging Perspectives on Online Public Service Delivery","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2103155261","doi":"https://doi.org/10.1007/978-3-540-74444-3_13","mag":"2103155261"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-74444-3_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-74444-3_13","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024304302","display_name":"Alexander Johannes Aloysius Maria van Deursen","orcid":"https://orcid.org/0000-0002-0225-2637"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Alexander van Deursen","raw_affiliation_strings":["University of Twente, research program Governments and ICT, Department of Media, Communication and Organization, P.O. Box 217, 7500 AE Enschede, The Netherlands","University of Twente, research program Governments and ICT, Department of Media, Communication and Organization, Enschede, The Netherlands#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Twente, research program Governments and ICT, Department of Media, Communication and Organization, P.O. Box 217, 7500 AE Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"University of Twente, research program Governments and ICT, Department of Media, Communication and Organization, Enschede, The Netherlands#TAB#","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5024304302"],"corresponding_institution_ids":["https://openalex.org/I94624287"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":11.5257,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.98147513,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"143","last_page":"154"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6987234354019165},{"id":"https://openalex.org/keywords/presupposition","display_name":"Presupposition","score":0.6312398314476013},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.602043092250824},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5727526545524597},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5435147285461426},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.5247816443443298},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.519413948059082},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.38577547669410706},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3815471827983856},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3344537913799286},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.31236016750335693},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2559107542037964},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.2505972981452942},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15448269248008728},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.10698151588439941}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6987234354019165},{"id":"https://openalex.org/C21190884","wikidata":"https://www.wikidata.org/wiki/Q1076131","display_name":"Presupposition","level":2,"score":0.6312398314476013},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.602043092250824},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5727526545524597},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5435147285461426},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.5247816443443298},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.519413948059082},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38577547669410706},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3815471827983856},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3344537913799286},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31236016750335693},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2559107542037964},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.2505972981452942},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15448269248008728},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.10698151588439941},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-540-74444-3_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-74444-3_13","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/bf43c9d1-281e-4c6b-b051-7a95f321f8c9","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/bf43c9d1-281e-4c6b-b051-7a95f321f8c9","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"van Deursen, A J A M 2007, Where to go in the near future: diverging perspectives on online public service delivery. in M A Wimmer, J Scholl & \u00c5 Gr\u00f6nlund (eds), Electronic Government. Lecture notes in computer science, vol. 4654, Springer, Berlin, pp. 269-280, 6th International Conference on Electronic Government, EGOV 2007, Regensburg, Germany, 3/09/07. https://doi.org/10.1007/978-3-540-74444-3_13","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.454.2456","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.454.2456","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://doc.utwente.nl/59781/1/VDeursen07where.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W314833115","https://openalex.org/W1517443544","https://openalex.org/W1543085412","https://openalex.org/W1566447476","https://openalex.org/W1595129978","https://openalex.org/W1723175736","https://openalex.org/W1795843089","https://openalex.org/W1871904168","https://openalex.org/W1889264683","https://openalex.org/W1923261435","https://openalex.org/W2040484355","https://openalex.org/W2042069313","https://openalex.org/W2054030698","https://openalex.org/W2073840323","https://openalex.org/W2081197143","https://openalex.org/W2739871901","https://openalex.org/W2763382235","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3178939447","https://openalex.org/W2385648227","https://openalex.org/W3096151856","https://openalex.org/W2375227355","https://openalex.org/W2782635438","https://openalex.org/W2349298693","https://openalex.org/W2389031847","https://openalex.org/W2362986274","https://openalex.org/W2468547549","https://openalex.org/W2064390971"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}