{"id":"https://openalex.org/W1552245913","doi":"https://doi.org/10.1007/978-3-540-70585-7_39","title":"A New Framework on Measuring Customer Perceived Value in Service Interface Design","display_name":"A New Framework on Measuring Customer Perceived Value in Service Interface Design","publication_year":2008,"publication_date":"2008-08-12","ids":{"openalex":"https://openalex.org/W1552245913","doi":"https://doi.org/10.1007/978-3-540-70585-7_39","mag":"1552245913"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-70585-7_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-70585-7_39","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040505151","display_name":"Chang K. Cho","orcid":null},"institutions":[{"id":"https://openalex.org/I4210115059","display_name":"Green Circle","ror":"https://ror.org/028pb7349","country_code":"CZ","type":"nonprofit","lineage":["https://openalex.org/I4210115059"]}],"countries":["CZ"],"is_corresponding":false,"raw_author_name":"Chang K. Cho","raw_affiliation_strings":["CIRCLEONE Consulting Inc., Seoul, Korea","CIRCLEONE Consulting Inc., Seoul, Korea#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CIRCLEONE Consulting Inc., Seoul, Korea","institution_ids":["https://openalex.org/I4210115059"]},{"raw_affiliation_string":"CIRCLEONE Consulting Inc., Seoul, Korea#TAB#","institution_ids":["https://openalex.org/I4210115059"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048809081","display_name":"Minjoo Jung","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Minjoo Jung","raw_affiliation_strings":["Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000357999","display_name":"Chai-Woo Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Chai-Woo Lee","raw_affiliation_strings":["Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012200944","display_name":"Sangwoo Bahn","orcid":"https://orcid.org/0000-0003-4025-2870"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sangwoo Bahn","raw_affiliation_strings":["Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010087320","display_name":"Myung Hwan Yun","orcid":"https://orcid.org/0000-0001-8554-3132"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Myung Hwan Yun","raw_affiliation_strings":["Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Seoul National University, Seoul, 151-744, Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Dept. of Industrial Engineering, Seoul National University, Seoul, Korea 151-744#TAB#","institution_ids":["https://openalex.org/I139264467"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.07361198,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"344","last_page":"353"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9829999804496765,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9815999865531921,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8020033836364746},{"id":"https://openalex.org/keywords/brainstorming","display_name":"Brainstorming","score":0.6163668036460876},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.5640025734901428},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5508482456207275},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5341877937316895},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.49894022941589355},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.46956634521484375},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.45536914467811584},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.43810802698135376},{"id":"https://openalex.org/keywords/mobile-web","display_name":"Mobile Web","score":0.4182276427745819},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.36848580837249756},{"id":"https://openalex.org/keywords/mobile-technology","display_name":"Mobile technology","score":0.3679582476615906},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3567380905151367},{"id":"https://openalex.org/keywords/mobile-device","display_name":"Mobile device","score":0.3511961102485657},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3384665250778198},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33832985162734985},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.26181668043136597}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8020033836364746},{"id":"https://openalex.org/C150672426","wikidata":"https://www.wikidata.org/wiki/Q191183","display_name":"Brainstorming","level":2,"score":0.6163668036460876},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.5640025734901428},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5508482456207275},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5341877937316895},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.49894022941589355},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.46956634521484375},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.45536914467811584},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.43810802698135376},{"id":"https://openalex.org/C516764902","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile Web","level":4,"score":0.4182276427745819},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.36848580837249756},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.3679582476615906},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3567380905151367},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.3511961102485657},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3384665250778198},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33832985162734985},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.26181668043136597},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-540-70585-7_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-70585-7_39","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6399999856948853}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W15012861","https://openalex.org/W560702262","https://openalex.org/W565401094","https://openalex.org/W607565875","https://openalex.org/W638716401","https://openalex.org/W1500842519","https://openalex.org/W1509625714","https://openalex.org/W1534229429","https://openalex.org/W1572886135","https://openalex.org/W1575066907","https://openalex.org/W1600173253","https://openalex.org/W1607031738","https://openalex.org/W1978360523","https://openalex.org/W1997879995","https://openalex.org/W2023616598","https://openalex.org/W2024924955","https://openalex.org/W2025550180","https://openalex.org/W2046752514","https://openalex.org/W2058576085","https://openalex.org/W2084036689","https://openalex.org/W2086642814","https://openalex.org/W2094267093","https://openalex.org/W2095478627","https://openalex.org/W2139904797","https://openalex.org/W2154124517","https://openalex.org/W2155318902","https://openalex.org/W2342091124","https://openalex.org/W2612428913","https://openalex.org/W3158248479","https://openalex.org/W4230186705","https://openalex.org/W4239720002","https://openalex.org/W4247209395","https://openalex.org/W6808451176"],"related_works":["https://openalex.org/W2142667491","https://openalex.org/W2031147312","https://openalex.org/W2047117180","https://openalex.org/W400959865","https://openalex.org/W3121974624","https://openalex.org/W36900739","https://openalex.org/W3197716200","https://openalex.org/W2789126764","https://openalex.org/W1129791580","https://openalex.org/W1490028229"],"abstract_inverted_index":null,"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}