{"id":"https://openalex.org/W1574592585","doi":"https://doi.org/10.1007/978-3-540-48765-4_49","title":"A Multi-agent Solution for Advanced Call Centers","display_name":"A Multi-agent Solution for Advanced Call Centers","publication_year":1999,"publication_date":"1999-01-01","ids":{"openalex":"https://openalex.org/W1574592585","doi":"https://doi.org/10.1007/978-3-540-48765-4_49","mag":"1574592585"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-48765-4_49","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-48765-4_49","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://opus.bibliothek.uni-augsburg.de/opus4/files/44576/44576.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103130753","display_name":"Bernhard Bauer","orcid":"https://orcid.org/0000-0002-7931-1105"},"institutions":[{"id":"https://openalex.org/I1325886976","display_name":"Siemens (Germany)","ror":"https://ror.org/059mq0909","country_code":"DE","type":"company","lineage":["https://openalex.org/I1325886976"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Bernhard Bauer","raw_affiliation_strings":["Siemens Corporate Technology, Munich, Germany","Siemens Corporate Technology"],"affiliations":[{"raw_affiliation_string":"Siemens Corporate Technology, Munich, Germany","institution_ids":["https://openalex.org/I1325886976"]},{"raw_affiliation_string":"Siemens Corporate Technology","institution_ids":["https://openalex.org/I1325886976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041172705","display_name":"Cornel Klein","orcid":null},"institutions":[{"id":"https://openalex.org/I1325886976","display_name":"Siemens (Germany)","ror":"https://ror.org/059mq0909","country_code":"DE","type":"company","lineage":["https://openalex.org/I1325886976"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Cornel Klein","raw_affiliation_strings":["Siemens I & C Networks, Munich, Germany","Siemens I & C Networks"],"affiliations":[{"raw_affiliation_string":"Siemens I & C Networks, Munich, Germany","institution_ids":["https://openalex.org/I1325886976"]},{"raw_affiliation_string":"Siemens I & C Networks","institution_ids":["https://openalex.org/I1325886976"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5103130753"],"corresponding_institution_ids":["https://openalex.org/I1325886976"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.17174836,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"450","last_page":"459"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.7849000096321106,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.7849000096321106,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7640235424041748},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.7062559127807617},{"id":"https://openalex.org/keywords/call-management","display_name":"Call management","score":0.6475731730461121},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.582490086555481},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.49884986877441406},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47205597162246704},{"id":"https://openalex.org/keywords/renting","display_name":"Renting","score":0.4622025489807129},{"id":"https://openalex.org/keywords/call-control","display_name":"Call control","score":0.4175335466861725},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3294776976108551},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.31678980588912964},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.16441604495048523},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.1301373541355133},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08936893939971924},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.06959855556488037}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7640235424041748},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7062559127807617},{"id":"https://openalex.org/C28819325","wikidata":"https://www.wikidata.org/wiki/Q5021628","display_name":"Call management","level":3,"score":0.6475731730461121},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.582490086555481},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.49884986877441406},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47205597162246704},{"id":"https://openalex.org/C85502023","wikidata":"https://www.wikidata.org/wiki/Q157171","display_name":"Renting","level":2,"score":0.4622025489807129},{"id":"https://openalex.org/C131969451","wikidata":"https://www.wikidata.org/wiki/Q5021614","display_name":"Call control","level":2,"score":0.4175335466861725},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3294776976108551},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.31678980588912964},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16441604495048523},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.1301373541355133},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08936893939971924},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.06959855556488037},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-540-48765-4_49","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-48765-4_49","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:uni-augsburg.opus-bayern.de:44576","is_oa":true,"landing_page_url":"https://nbn-resolving.org/urn:nbn:de:bvb:384-opus4-445766","pdf_url":"https://opus.bibliothek.uni-augsburg.de/opus4/files/44576/44576.pdf","source":{"id":"https://openalex.org/S4306400930","display_name":"OPUS (Augsburg University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I119916105","host_organization_name":"Augsburg University","host_organization_lineage":["https://openalex.org/I119916105"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:uni-augsburg.opus-bayern.de:44576","is_oa":true,"landing_page_url":"https://nbn-resolving.org/urn:nbn:de:bvb:384-opus4-445766","pdf_url":"https://opus.bibliothek.uni-augsburg.de/opus4/files/44576/44576.pdf","source":{"id":"https://openalex.org/S4306400930","display_name":"OPUS (Augsburg University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I119916105","host_organization_name":"Augsburg University","host_organization_lineage":["https://openalex.org/I119916105"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W1574592585.pdf"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W207870494","https://openalex.org/W1501218016","https://openalex.org/W1596324102","https://openalex.org/W2007909139","https://openalex.org/W2048520136","https://openalex.org/W4237455021","https://openalex.org/W7000504944"],"related_works":["https://openalex.org/W3167651944","https://openalex.org/W4250116973","https://openalex.org/W2260820432","https://openalex.org/W2389320203","https://openalex.org/W2385170526","https://openalex.org/W2360070965","https://openalex.org/W2891931855","https://openalex.org/W3086404448","https://openalex.org/W2889421784","https://openalex.org/W2890906693"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}