{"id":"https://openalex.org/W1526256364","doi":"https://doi.org/10.1007/978-3-540-27795-8_60","title":"Ambulance Dispatch Complexity and Dispatcher Decision Strategies: Implications for Interface Design","display_name":"Ambulance Dispatch Complexity and Dispatcher Decision Strategies: Implications for Interface Design","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1526256364","doi":"https://doi.org/10.1007/978-3-540-27795-8_60","mag":"1526256364"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-27795-8_60","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-27795-8_60","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090115236","display_name":"Jared Hayes","orcid":null},"institutions":[{"id":"https://openalex.org/I80281795","display_name":"University of Otago","ror":"https://ror.org/01jmxt844","country_code":"NZ","type":"education","lineage":["https://openalex.org/I80281795"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Jared Hayes","raw_affiliation_strings":["Department of Information Science, University of Otago, Dunedin, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, University of Otago, Dunedin, New Zealand","institution_ids":["https://openalex.org/I80281795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060257655","display_name":"Antoni Moore","orcid":"https://orcid.org/0000-0001-7738-2308"},"institutions":[{"id":"https://openalex.org/I80281795","display_name":"University of Otago","ror":"https://ror.org/01jmxt844","country_code":"NZ","type":"education","lineage":["https://openalex.org/I80281795"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Antoni Moore","raw_affiliation_strings":["Department of Information Science, University of Otago, Dunedin, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, University of Otago, Dunedin, New Zealand","institution_ids":["https://openalex.org/I80281795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111373078","display_name":"George L Benwell","orcid":null},"institutions":[{"id":"https://openalex.org/I80281795","display_name":"University of Otago","ror":"https://ror.org/01jmxt844","country_code":"NZ","type":"education","lineage":["https://openalex.org/I80281795"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"George Benwell","raw_affiliation_strings":["Department of Information Science, University of Otago, Dunedin, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, University of Otago, Dunedin, New Zealand","institution_ids":["https://openalex.org/I80281795"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066087105","display_name":"B. L. William Wong","orcid":"https://orcid.org/0000-0002-3363-0741"},"institutions":[{"id":"https://openalex.org/I4210167018","display_name":"Interaction Design (United Kingdom)","ror":"https://ror.org/03qfyes53","country_code":"GB","type":"company","lineage":["https://openalex.org/I4210167018"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"B. L. William Wong","raw_affiliation_strings":["Interaction Design Centre, School of Computing Science, Middlesex University, London"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Interaction Design Centre, School of Computing Science, Middlesex University, London","institution_ids":["https://openalex.org/I4210167018"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.4044,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.82588556,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"589","last_page":"593"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14056","display_name":"Safety Warnings and Signage","score":0.972000002861023,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9451000094413757,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7628636360168457},{"id":"https://openalex.org/keywords/command-and-control","display_name":"Command and control","score":0.5607553720474243},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5457534193992615},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5205734372138977},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5196041464805603},{"id":"https://openalex.org/keywords/interview","display_name":"Interview","score":0.5083135962486267},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.5000615119934082},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.47466376423835754},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.1734682023525238},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.13410338759422302},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10969540476799011},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.09434986114501953}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7628636360168457},{"id":"https://openalex.org/C506615639","wikidata":"https://www.wikidata.org/wiki/Q21662260","display_name":"Command and control","level":2,"score":0.5607553720474243},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5457534193992615},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5205734372138977},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5196041464805603},{"id":"https://openalex.org/C24845683","wikidata":"https://www.wikidata.org/wiki/Q178651","display_name":"Interview","level":2,"score":0.5083135962486267},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.5000615119934082},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.47466376423835754},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1734682023525238},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.13410338759422302},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10969540476799011},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09434986114501953},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-540-27795-8_60","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-27795-8_60","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.4699999988079071,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W366703232","https://openalex.org/W1490549254","https://openalex.org/W1495503152","https://openalex.org/W1550840327","https://openalex.org/W1566333888","https://openalex.org/W2011024096","https://openalex.org/W2070841423","https://openalex.org/W2080862045","https://openalex.org/W3022646586","https://openalex.org/W3172133066","https://openalex.org/W4242608241","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4235390613","https://openalex.org/W4242454971","https://openalex.org/W2074621494","https://openalex.org/W4249866375","https://openalex.org/W2514952553","https://openalex.org/W2481553649","https://openalex.org/W2073189711","https://openalex.org/W2387230693","https://openalex.org/W149922765","https://openalex.org/W2098522106"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}