{"id":"https://openalex.org/W1514613992","doi":"https://doi.org/10.1007/978-3-540-25970-1_3","title":"Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL)","display_name":"Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL)","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1514613992","doi":"https://doi.org/10.1007/978-3-540-25970-1_3","mag":"1514613992"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-25970-1_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-25970-1_3","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108733759","display_name":"J.J.M. Trienekens","orcid":null},"institutions":[{"id":"https://openalex.org/I155617960","display_name":"Kema International (Netherlands)","ror":"https://ror.org/027b0sp52","country_code":"NL","type":"company","lineage":["https://openalex.org/I155617960"]},{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jos J. M. Trienekens","raw_affiliation_strings":["Eindhoven University of Technology, Den Dolech 2, 5600 MB, Eindhoven, The Netherlands","KEMA, Utrechtseweg 310, Arnhem, The Netherlands","Eindhoven University of Technology","KEMA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Den Dolech 2, 5600 MB, Eindhoven, The Netherlands","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"KEMA, Utrechtseweg 310, Arnhem, The Netherlands","institution_ids":["https://openalex.org/I155617960"]},{"raw_affiliation_string":"Eindhoven University of Technology","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"KEMA","institution_ids":["https://openalex.org/I155617960"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050156104","display_name":"RJ Rob Kusters","orcid":"https://orcid.org/0000-0003-4069-5655"},"institutions":[{"id":"https://openalex.org/I7876267","display_name":"Open University of the Netherlands","ror":"https://ror.org/018dfmf50","country_code":"NL","type":"education","lineage":["https://openalex.org/I7876267"]},{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]},{"id":"https://openalex.org/I8679417","display_name":"Hong Kong Metropolitan University","ror":"https://ror.org/0349bsm71","country_code":"HK","type":"education","lineage":["https://openalex.org/I8679417"]}],"countries":["HK","NL"],"is_corresponding":false,"raw_author_name":"Rob J. Kusters","raw_affiliation_strings":["Eindhoven University of Technology, Den Dolech 2, 5600 MB, Eindhoven, The Netherlands","Open University, Valkenburgerweg 177, Heerlen, The Netherlands","Eindhoven University of Technology","Open University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Den Dolech 2, 5600 MB, Eindhoven, The Netherlands","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"Open University, Valkenburgerweg 177, Heerlen, The Netherlands","institution_ids":["https://openalex.org/I7876267"]},{"raw_affiliation_string":"Eindhoven University of Technology","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"Open University","institution_ids":["https://openalex.org/I8679417"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087547504","display_name":"Ben Rendering","orcid":null},"institutions":[{"id":"https://openalex.org/I2800808753","display_name":"Thales (Netherlands)","ror":"https://ror.org/032tp7158","country_code":"NL","type":"company","lineage":["https://openalex.org/I2800808753","https://openalex.org/I4210140930"]},{"id":"https://openalex.org/I4210137089","display_name":"Thales (Brazil)","ror":"https://ror.org/03sss6f31","country_code":"BR","type":"company","lineage":["https://openalex.org/I4210137089","https://openalex.org/I4210140930"]}],"countries":["BR","NL"],"is_corresponding":false,"raw_author_name":"Ben Rendering","raw_affiliation_strings":["Thales NNL, Zuidelijke Havenweg 40, 7554 RR, Hengelo, The Netherlands","Thales NNL"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Thales NNL, Zuidelijke Havenweg 40, 7554 RR, Hengelo, The Netherlands","institution_ids":["https://openalex.org/I2800808753"]},{"raw_affiliation_string":"Thales NNL","institution_ids":["https://openalex.org/I4210137089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079033884","display_name":"Kees Stokla","orcid":null},"institutions":[{"id":"https://openalex.org/I2800808753","display_name":"Thales (Netherlands)","ror":"https://ror.org/032tp7158","country_code":"NL","type":"company","lineage":["https://openalex.org/I2800808753","https://openalex.org/I4210140930"]},{"id":"https://openalex.org/I4210137089","display_name":"Thales (Brazil)","ror":"https://ror.org/03sss6f31","country_code":"BR","type":"company","lineage":["https://openalex.org/I4210137089","https://openalex.org/I4210140930"]}],"countries":["BR","NL"],"is_corresponding":false,"raw_author_name":"Kees Stokla","raw_affiliation_strings":["Thales NNL, Zuidelijke Havenweg 40, 7554 RR, Hengelo, The Netherlands","Thales NNL"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Thales NNL, Zuidelijke Havenweg 40, 7554 RR, Hengelo, The Netherlands","institution_ids":["https://openalex.org/I2800808753"]},{"raw_affiliation_string":"Thales NNL","institution_ids":["https://openalex.org/I4210137089"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0742352,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"33","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12000","display_name":"Systems Engineering Methodologies and Applications","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14306","display_name":"Technology Assessment and Management","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/2213","display_name":"Safety, Risk, Reliability and Quality"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6757587194442749},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6733989119529724},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6381310820579529},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.6102681756019592},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6015124320983887},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.5297760963439941},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.4683890640735626},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.4438294768333435},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.43245774507522583},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.33425915241241455},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2885495126247406},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.1923500895500183},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17495694756507874}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6757587194442749},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6733989119529724},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6381310820579529},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.6102681756019592},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6015124320983887},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.5297760963439941},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.4683890640735626},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.4438294768333435},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.43245774507522583},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.33425915241241455},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2885495126247406},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.1923500895500183},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17495694756507874},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/978-3-540-25970-1_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-25970-1_3","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:pure.tue.nl:openaire_cris_publications/1df22859-0dba-42c1-a371-66b325bd45c8","is_oa":false,"landing_page_url":"https://research.tue.nl/en/publications/1df22859-0dba-42c1-a371-66b325bd45c8","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Trienekens, J J M, Kusters, R J, Rendering, B & Stokla, K 2004, Business objectives as drivers for process improvement: Practices and experiences at Thales Naval The Netherlands (TNNL). in J Desel, B Pernici & M Weske (eds), Proceedings second international conference on Business Process Management. Springer, Berlin, pp. 33-48.","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:research.ou.nl:publications/1bfab00b-edde-4453-a226-0f2b948ca484","is_oa":false,"landing_page_url":"https://hdl.handle.net/1820/1bfab00b-edde-4453-a226-0f2b948ca484","pdf_url":null,"source":{"id":"https://openalex.org/S4306401002","display_name":"DSpace (Open University in the Netherlands)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I7876267","host_organization_name":"Open University of the Netherlands","host_organization_lineage":["https://openalex.org/I7876267"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Trienekens, J J M, Kusters, R J, Rendering, B & Stokla, K 2004, Business objectives as drivers for process improvement: Practices and experiences at Thales Naval The Netherlands (TNNL). in J Desel, B Pernici & M Weske (eds), Business Process Management. BPM 2004.. Springer, Germany, Lecture Notes in Computer Science (LNCS) series, pp. 33-48, Second International Conference Business Process Management, Potsdam, Germany, 17/06/04. https://doi.org/10.1007/978-3-540-25970-1_3","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:ou:oai:research.ou.nl:publications/1bfab00b-edde-4453-a226-0f2b948ca484","is_oa":false,"landing_page_url":"https://research.ou.nl/en/publications/1bfab00b-edde-4453-a226-0f2b948ca484","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Process Management. BPM 2004., 33 - 48","raw_type":"info:eu-repo/semantics/conferencepaper"},{"id":"pmh:tue:oai:pure.tue.nl:publications/1df22859-0dba-42c1-a371-66b325bd45c8","is_oa":false,"landing_page_url":"https://research.tue.nl/nl/publications/1df22859-0dba-42c1-a371-66b325bd45c8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings second international conference on Business Process Management, 33 - 48","raw_type":"info:eu-repo/semantics/conferencepaper"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W47262920","https://openalex.org/W100603909","https://openalex.org/W1519879321","https://openalex.org/W1533934691","https://openalex.org/W1579838020","https://openalex.org/W1703191233","https://openalex.org/W1974864151","https://openalex.org/W2092259906","https://openalex.org/W2093773131","https://openalex.org/W2120826408","https://openalex.org/W2148417561","https://openalex.org/W2169756524"],"related_works":["https://openalex.org/W2005124518","https://openalex.org/W2066228984","https://openalex.org/W1557997479","https://openalex.org/W2534879192","https://openalex.org/W4361865022","https://openalex.org/W2804108309","https://openalex.org/W2050159024","https://openalex.org/W2068502729","https://openalex.org/W2294096527","https://openalex.org/W1994333224"],"abstract_inverted_index":null,"counts_by_year":[{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}