{"id":"https://openalex.org/W1526779478","doi":"https://doi.org/10.1007/978-3-540-24593-3_11","title":"\u201cEverything Personal, Not Just Business:\u201d Improving User Experience through Rule-Based Service Customization","display_name":"\u201cEverything Personal, Not Just Business:\u201d Improving User Experience through Rule-Based Service Customization","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W1526779478","doi":"https://doi.org/10.1007/978-3-540-24593-3_11","mag":"1526779478"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-24593-3_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-24593-3_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014901267","display_name":"Richard Hull","orcid":"https://orcid.org/0000-0001-5534-4482"},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Richard Hull","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074100571","display_name":"Bharat Kumar","orcid":"https://orcid.org/0000-0003-1964-057X"},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bharat Kumar","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070716140","display_name":"Daniel Lieuwen","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Daniel Lieuwen","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076726764","display_name":"Peter F. Patel\u2010Schneider","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Peter F. Patel-Schneider","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065324178","display_name":"Arnaud Sahuguet","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Arnaud Sahuguet","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039550344","display_name":"Sriram Varadarajan","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sriram Varadarajan","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103345551","display_name":"Avinash Vyas","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Avinash Vyas","raw_affiliation_strings":["Bell Labs, Lucent Technologies, Murray Hill, USA","Bell Laboratories - Lucent Technologies"],"affiliations":[{"raw_affiliation_string":"Bell Labs, Lucent Technologies, Murray Hill, USA","institution_ids":[]},{"raw_affiliation_string":"Bell Laboratories - Lucent Technologies","institution_ids":["https://openalex.org/I1322087612"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5014901267"],"corresponding_institution_ids":["https://openalex.org/I1322087612"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.8472,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.84871709,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"149","last_page":"164"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7844419479370117},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7234405875205994},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.71672523021698},{"id":"https://openalex.org/keywords/provisioning","display_name":"Provisioning","score":0.648401141166687},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5089840888977051},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46613237261772156},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4502633213996887},{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.43805354833602905},{"id":"https://openalex.org/keywords/telecommunications-service","display_name":"Telecommunications service","score":0.410754919052124},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.28903883695602417},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10479214787483215}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7844419479370117},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7234405875205994},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.71672523021698},{"id":"https://openalex.org/C172191483","wikidata":"https://www.wikidata.org/wiki/Q1071806","display_name":"Provisioning","level":2,"score":0.648401141166687},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5089840888977051},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46613237261772156},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4502633213996887},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.43805354833602905},{"id":"https://openalex.org/C33271190","wikidata":"https://www.wikidata.org/wiki/Q3467747","display_name":"Telecommunications service","level":2,"score":0.410754919052124},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.28903883695602417},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10479214787483215},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-540-24593-3_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-24593-3_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W66185676","https://openalex.org/W207336764","https://openalex.org/W1492507637","https://openalex.org/W1575816866","https://openalex.org/W1604345466","https://openalex.org/W2058284014","https://openalex.org/W2081456048","https://openalex.org/W2114183497","https://openalex.org/W2116502002","https://openalex.org/W2133250963","https://openalex.org/W2143191105","https://openalex.org/W2156605289","https://openalex.org/W2157689518"],"related_works":["https://openalex.org/W2017432143","https://openalex.org/W1973694374","https://openalex.org/W2983574358","https://openalex.org/W2370475531","https://openalex.org/W4385924768","https://openalex.org/W4256551238","https://openalex.org/W2109940557","https://openalex.org/W2263742720","https://openalex.org/W2114870484","https://openalex.org/W2917346305"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}