{"id":"https://openalex.org/W2130591940","doi":"https://doi.org/10.1007/978-3-322-84796-6_26","title":"Business Knowledge Management f\u00fcr kundenzentrierte Finanzdienstleistungen","display_name":"Business Knowledge Management f\u00fcr kundenzentrierte Finanzdienstleistungen","publication_year":2000,"publication_date":"2000-01-01","ids":{"openalex":"https://openalex.org/W2130591940","doi":"https://doi.org/10.1007/978-3-322-84796-6_26","mag":"2130591940"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-322-84796-6_26","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-84796-6_26","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information als Erfolgsfaktor","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087177018","display_name":"Doris J. Beck","orcid":null},"institutions":[{"id":"https://openalex.org/I184656255","display_name":"University of Liechtenstein","ror":"https://ror.org/01qjrx392","country_code":"LI","type":"education","lineage":["https://openalex.org/I184656255"]}],"countries":["LI"],"is_corresponding":true,"raw_author_name":"Doris Beck","raw_affiliation_strings":["LGT Bank in Liechtenstein, Universit\u00e4t St. Gallen (HSG), Deutschland"],"affiliations":[{"raw_affiliation_string":"LGT Bank in Liechtenstein, Universit\u00e4t St. Gallen (HSG), Deutschland","institution_ids":["https://openalex.org/I184656255"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042866751","display_name":"Volker Bach","orcid":"https://orcid.org/0000-0003-3987-8155"},"institutions":[{"id":"https://openalex.org/I184656255","display_name":"University of Liechtenstein","ror":"https://ror.org/01qjrx392","country_code":"LI","type":"education","lineage":["https://openalex.org/I184656255"]}],"countries":["LI"],"is_corresponding":false,"raw_author_name":"Volker Bach","raw_affiliation_strings":["LGT Bank in Liechtenstein, Universit\u00e4t St. Gallen (HSG), Deutschland"],"affiliations":[{"raw_affiliation_string":"LGT Bank in Liechtenstein, Universit\u00e4t St. Gallen (HSG), Deutschland","institution_ids":["https://openalex.org/I184656255"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5087177018"],"corresponding_institution_ids":["https://openalex.org/I184656255"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.22311775,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"289","last_page":"300"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9679999947547913,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.46456825733184814},{"id":"https://openalex.org/keywords/business-management","display_name":"Business management","score":0.43292129039764404},{"id":"https://openalex.org/keywords/humanities","display_name":"Humanities","score":0.33957457542419434},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.28380197286605835},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2710033357143402},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.22118964791297913}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.46456825733184814},{"id":"https://openalex.org/C2986160967","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business management","level":2,"score":0.43292129039764404},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.33957457542419434},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.28380197286605835},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2710033357143402},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.22118964791297913}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-322-84796-6_26","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-84796-6_26","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information als Erfolgsfaktor","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.6000000238418579,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W604827570","https://openalex.org/W631366879","https://openalex.org/W1518413983","https://openalex.org/W1857030562","https://openalex.org/W2181373933","https://openalex.org/W2309927421","https://openalex.org/W2486965474"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W93312527","https://openalex.org/W2603296253","https://openalex.org/W1589203209","https://openalex.org/W2557454913","https://openalex.org/W828925460","https://openalex.org/W11365241","https://openalex.org/W1013667899","https://openalex.org/W2559405764","https://openalex.org/W157591366"],"abstract_inverted_index":{"Lange":[0],"Zeit":[1],"galt":[2],"der":[3],"Banksektor":[4],"als":[5],"das":[6],"Musterbeispiel":[7],"eines":[8],"stabilen":[9],"Marktes,":[10],"auf":[11],"dem":[12],"sich":[13],"durch":[14,40],"die":[15,28],"aussergew\u00f6hnliche":[16],"Kundenbindung":[17],"nur":[18],"mittel-":[19],"und":[20],"langfristige":[21],"\u00c4nderungen":[22],"vollzogen.":[23],"Seit":[24],"einigen":[25],"Jahren":[26],"ist":[27],"Wettbewerbssituation":[29],"im":[30],"Bankensektor":[31],"infolge":[32],"rascher":[33],"technologischer":[34],"Entwicklungen":[35],"sowie":[36],"einschneidender":[37],"globaler":[38],"Ver\u00e4nderungen":[39],"ein":[41],"besonderes":[42],"Mass":[43],"an":[44],"Dynamik":[45],"gekennzeichnet.":[46]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}