{"id":"https://openalex.org/W2892333658","doi":"https://doi.org/10.1007/978-3-319-95579-7_7","title":"Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice","display_name":"Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2892333658","doi":"https://doi.org/10.1007/978-3-319-95579-7_7","mag":"2892333658"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-95579-7_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-95579-7_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210187768","display_name":"Human-computer interaction series","issn_l":"1571-5035","issn":["1571-5035","2524-4477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human\u2013Computer Interaction Series","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057612173","display_name":"Helo\u00edsa Candello","orcid":"https://orcid.org/0000-0002-0365-8057"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Heloisa Candello","raw_affiliation_strings":["IBM Research, S\u00e3o Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019048636","display_name":"Cl\u00e1udio Pinhanez","orcid":"https://orcid.org/0000-0001-6715-1290"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Claudio Pinhanez","raw_affiliation_strings":["IBM Research, S\u00e3o Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5057612173"],"corresponding_institution_ids":["https://openalex.org/I4210113516"],"apc_list":null,"apc_paid":null,"fwci":1.3594,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.8523587,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"139","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9520639181137085},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.8106992840766907},{"id":"https://openalex.org/keywords/advice","display_name":"Advice (programming)","score":0.780320405960083},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.7275248169898987},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6559270620346069},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.6040935516357422},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.5489304065704346},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3245844841003418},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32332900166511536},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3185230493545532},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2535964548587799},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2320152223110199},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.10566037893295288},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.08186987042427063},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.07753238081932068}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9520639181137085},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.8106992840766907},{"id":"https://openalex.org/C2779955035","wikidata":"https://www.wikidata.org/wiki/Q4686785","display_name":"Advice (programming)","level":2,"score":0.780320405960083},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.7275248169898987},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6559270620346069},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.6040935516357422},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5489304065704346},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3245844841003418},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32332900166511536},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3185230493545532},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2535964548587799},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2320152223110199},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.10566037893295288},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.08186987042427063},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.07753238081932068},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-95579-7_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-95579-7_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210187768","display_name":"Human-computer interaction series","issn_l":"1571-5035","issn":["1571-5035","2524-4477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human\u2013Computer Interaction Series","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1871759006","https://openalex.org/W1980298376","https://openalex.org/W2002069029","https://openalex.org/W2111754733","https://openalex.org/W2143952581","https://openalex.org/W2158342607","https://openalex.org/W2162239230","https://openalex.org/W2162641857","https://openalex.org/W2170816415","https://openalex.org/W2251241778","https://openalex.org/W2404769241","https://openalex.org/W2405187948","https://openalex.org/W2562116539","https://openalex.org/W2565288664","https://openalex.org/W2611756823","https://openalex.org/W2614052113","https://openalex.org/W2906676334","https://openalex.org/W4246277771"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4312591757","https://openalex.org/W4256710130","https://openalex.org/W3023457384","https://openalex.org/W2736131028","https://openalex.org/W4225097438","https://openalex.org/W1504014513"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}