{"id":"https://openalex.org/W2805080605","doi":"https://doi.org/10.1007/978-3-319-91797-9_18","title":"From Customer Journey to Knowledge Journey: Mapping the Knowledge Journey in Co-design on Public Realm","display_name":"From Customer Journey to Knowledge Journey: Mapping the Knowledge Journey in Co-design on Public Realm","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2805080605","doi":"https://doi.org/10.1007/978-3-319-91797-9_18","mag":"2805080605"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-91797-9_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-91797-9_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101153324","display_name":"Di Shi","orcid":null},"institutions":[{"id":"https://openalex.org/I111599522","display_name":"Jiangnan University","ror":"https://ror.org/04mkzax54","country_code":"CN","type":"education","lineage":["https://openalex.org/I111599522"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Di Shi","raw_affiliation_strings":["School of Design, Jiangnan University, Wuxi, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Jiangnan University, Wuxi, China","institution_ids":["https://openalex.org/I111599522"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069423535","display_name":"Rong Deng","orcid":"https://orcid.org/0009-0005-0168-3741"},"institutions":[{"id":"https://openalex.org/I111599522","display_name":"Jiangnan University","ror":"https://ror.org/04mkzax54","country_code":"CN","type":"education","lineage":["https://openalex.org/I111599522"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rong Deng","raw_affiliation_strings":["School of Design, Jiangnan University, Wuxi, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Jiangnan University, Wuxi, China","institution_ids":["https://openalex.org/I111599522"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100393243","display_name":"Xin Xin","orcid":"https://orcid.org/0000-0002-0965-5930"},"institutions":[{"id":"https://openalex.org/I25254941","display_name":"Beijing Normal University","ror":"https://ror.org/022k4wk35","country_code":"CN","type":"education","lineage":["https://openalex.org/I25254941"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xin Xin","raw_affiliation_strings":["Beijing Normal University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Beijing Normal University, Beijing, China","institution_ids":["https://openalex.org/I25254941"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070462783","display_name":"Yumei Dong","orcid":"https://orcid.org/0000-0003-2968-4568"},"institutions":[{"id":"https://openalex.org/I116953780","display_name":"Tongji University","ror":"https://ror.org/03rc6as71","country_code":"CN","type":"education","lineage":["https://openalex.org/I116953780"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yumei Dong","raw_affiliation_strings":["School of Design, Tongji University, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Tongji University, Shanghai, China","institution_ids":["https://openalex.org/I116953780"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101153324"],"corresponding_institution_ids":["https://openalex.org/I111599522"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.06805991,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"256","last_page":"267"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.984000027179718,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/realm","display_name":"Realm","score":0.8255757093429565},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6335424184799194},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6101531386375427},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.6028760671615601},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4911169707775116},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.47965100407600403},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4606177508831024},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.41614842414855957},{"id":"https://openalex.org/keywords/product-design","display_name":"Product design","score":0.41418367624282837},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4132983684539795},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.3789918124675751},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.22947245836257935},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18051385879516602},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1612539291381836},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.12807950377464294},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12025225162506104},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09168872237205505}],"concepts":[{"id":"https://openalex.org/C2778757428","wikidata":"https://www.wikidata.org/wiki/Q1250464","display_name":"Realm","level":2,"score":0.8255757093429565},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6335424184799194},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6101531386375427},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6028760671615601},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4911169707775116},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.47965100407600403},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4606177508831024},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.41614842414855957},{"id":"https://openalex.org/C120823896","wikidata":"https://www.wikidata.org/wiki/Q1043226","display_name":"Product design","level":3,"score":0.41418367624282837},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4132983684539795},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.3789918124675751},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.22947245836257935},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18051385879516602},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1612539291381836},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.12807950377464294},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12025225162506104},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09168872237205505},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-91797-9_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-91797-9_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.6299999952316284,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W235849963","https://openalex.org/W254831375","https://openalex.org/W1149633979","https://openalex.org/W1486371413","https://openalex.org/W1493152184","https://openalex.org/W1526476546","https://openalex.org/W1595474585","https://openalex.org/W1852819502","https://openalex.org/W1925078105","https://openalex.org/W1963547174","https://openalex.org/W1964892202","https://openalex.org/W1981173713","https://openalex.org/W1991376523","https://openalex.org/W1992324015","https://openalex.org/W1992430289","https://openalex.org/W2016127943","https://openalex.org/W2034205021","https://openalex.org/W2093047949","https://openalex.org/W2097878834","https://openalex.org/W2116104206","https://openalex.org/W2116411937","https://openalex.org/W2122873741","https://openalex.org/W2132454116","https://openalex.org/W2137045791","https://openalex.org/W2137767773","https://openalex.org/W2142788145","https://openalex.org/W2156665851","https://openalex.org/W2259327114","https://openalex.org/W2294999833","https://openalex.org/W2615236655","https://openalex.org/W2911511669","https://openalex.org/W3123487730","https://openalex.org/W4234432948","https://openalex.org/W4244965760","https://openalex.org/W4248243712","https://openalex.org/W4388134980","https://openalex.org/W4388147568"],"related_works":["https://openalex.org/W2140616999","https://openalex.org/W2376259564","https://openalex.org/W1605127507","https://openalex.org/W2198911021","https://openalex.org/W1970464914","https://openalex.org/W4243713506","https://openalex.org/W1968586472","https://openalex.org/W2036532619","https://openalex.org/W4236921148","https://openalex.org/W3195010187"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}
