{"id":"https://openalex.org/W2805196857","doi":"https://doi.org/10.1007/978-3-319-91797-9_15","title":"Redefining the Customer Centricity Approach in the Digital Age","display_name":"Redefining the Customer Centricity Approach in the Digital Age","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2805196857","doi":"https://doi.org/10.1007/978-3-319-91797-9_15","mag":"2805196857"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-91797-9_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-91797-9_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020236108","display_name":"Christine Riedmann-Streitz","orcid":"https://orcid.org/0009-0005-3266-720X"},"institutions":[{"id":"https://openalex.org/I4210093892","display_name":"SmartFactory (Germany)","ror":"https://ror.org/00k5ek978","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210093892"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Christine Riedmann-Streitz","raw_affiliation_strings":["MarkenFactory GmbH, Frankfurt am Main, Germany"],"affiliations":[{"raw_affiliation_string":"MarkenFactory GmbH, Frankfurt am Main, Germany","institution_ids":["https://openalex.org/I4210093892"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5020236108"],"corresponding_institution_ids":["https://openalex.org/I4210093892"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.9224,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89145025,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"203","last_page":"222"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7928835153579712}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7928835153579712}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-91797-9_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-91797-9_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality","score":0.4000000059604645}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W333627805","https://openalex.org/W1480553355","https://openalex.org/W1571586053","https://openalex.org/W1586442777","https://openalex.org/W1591642243","https://openalex.org/W1787442784","https://openalex.org/W2006046124","https://openalex.org/W2015956967","https://openalex.org/W2069430191","https://openalex.org/W2160490388","https://openalex.org/W2337856341","https://openalex.org/W2592105350","https://openalex.org/W2605265863","https://openalex.org/W2606656416","https://openalex.org/W2741991414","https://openalex.org/W2801846005","https://openalex.org/W2805522813","https://openalex.org/W2805995976","https://openalex.org/W3168183861","https://openalex.org/W3215403858","https://openalex.org/W4242982667"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
