{"id":"https://openalex.org/W2790401378","doi":"https://doi.org/10.1007/978-3-319-77703-0_23","title":"An Incident Handling Guide for Small Organizations in the Hospitality Sector","display_name":"An Incident Handling Guide for Small Organizations in the Hospitality Sector","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2790401378","doi":"https://doi.org/10.1007/978-3-319-77703-0_23","mag":"2790401378"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-77703-0_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-77703-0_23","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010208450","display_name":"Oluwadamilola Ogunyebi","orcid":null},"institutions":[{"id":"https://openalex.org/I131564278","display_name":"Concordia University of Edmonton","ror":"https://ror.org/04013rx15","country_code":"CA","type":"education","lineage":["https://openalex.org/I131564278"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Oluwadamilola Ogunyebi","raw_affiliation_strings":["Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada"],"affiliations":[{"raw_affiliation_string":"Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada","institution_ids":["https://openalex.org/I131564278"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085549180","display_name":"Bobby Swar","orcid":null},"institutions":[{"id":"https://openalex.org/I131564278","display_name":"Concordia University of Edmonton","ror":"https://ror.org/04013rx15","country_code":"CA","type":"education","lineage":["https://openalex.org/I131564278"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Bobby Swar","raw_affiliation_strings":["Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada"],"affiliations":[{"raw_affiliation_string":"Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada","institution_ids":["https://openalex.org/I131564278"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034967169","display_name":"Shaun Aghili","orcid":null},"institutions":[{"id":"https://openalex.org/I131564278","display_name":"Concordia University of Edmonton","ror":"https://ror.org/04013rx15","country_code":"CA","type":"education","lineage":["https://openalex.org/I131564278"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Shaun Aghili","raw_affiliation_strings":["Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada"],"affiliations":[{"raw_affiliation_string":"Concordia University of Edmonton, Edmonton, AB, T5B 4E4, Canada","institution_ids":["https://openalex.org/I131564278"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5010208450"],"corresponding_institution_ids":["https://openalex.org/I131564278"],"apc_list":null,"apc_paid":null,"fwci":0.4734,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.59584251,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"232","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12519","display_name":"Cybercrime and Law Enforcement Studies","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/incident-response","display_name":"Incident response","score":0.804650068283081},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.6382180452346802},{"id":"https://openalex.org/keywords/small-business","display_name":"Small business","score":0.627069354057312},{"id":"https://openalex.org/keywords/ibm","display_name":"IBM","score":0.6115439534187317},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5759262442588806},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.5285355448722839},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.43166959285736084},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.42325013875961304},{"id":"https://openalex.org/keywords/critical-incident-technique","display_name":"Critical Incident Technique","score":0.42020317912101746},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.41833579540252686},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.37780943512916565},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3209351897239685},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21165940165519714},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19924396276474},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1746448278427124},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.12995660305023193},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.10813102126121521},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.10645726323127747}],"concepts":[{"id":"https://openalex.org/C2985105721","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident response","level":2,"score":0.804650068283081},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6382180452346802},{"id":"https://openalex.org/C2777973936","wikidata":"https://www.wikidata.org/wiki/Q1109680","display_name":"Small business","level":2,"score":0.627069354057312},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.6115439534187317},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5759262442588806},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.5285355448722839},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.43166959285736084},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42325013875961304},{"id":"https://openalex.org/C2779707562","wikidata":"https://www.wikidata.org/wiki/Q1140525","display_name":"Critical Incident Technique","level":2,"score":0.42020317912101746},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.41833579540252686},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.37780943512916565},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3209351897239685},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21165940165519714},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19924396276474},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1746448278427124},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12995660305023193},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.10813102126121521},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.10645726323127747},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-77703-0_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-77703-0_23","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.5}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W2214785965","https://openalex.org/W2604210636","https://openalex.org/W2619983835","https://openalex.org/W2625313884","https://openalex.org/W4205948809","https://openalex.org/W6683427307"],"related_works":["https://openalex.org/W2249861023","https://openalex.org/W2606977410","https://openalex.org/W1991606108","https://openalex.org/W2922127888","https://openalex.org/W4239847997","https://openalex.org/W136373522","https://openalex.org/W4236345345","https://openalex.org/W2285792362","https://openalex.org/W2604758866","https://openalex.org/W1570327308"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}