{"id":"https://openalex.org/W2790744272","doi":"https://doi.org/10.1007/978-3-319-77547-0_18","title":"An Overview of Open-Source Chatbots Social Skills","display_name":"An Overview of Open-Source Chatbots Social Skills","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2790744272","doi":"https://doi.org/10.1007/978-3-319-77547-0_18","mag":"2790744272"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-77547-0_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-77547-0_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090377936","display_name":"Agnese Augello","orcid":"https://orcid.org/0000-0001-6463-9151"},"institutions":[{"id":"https://openalex.org/I4210155236","display_name":"National Research Council","ror":"https://ror.org/04zaypm56","country_code":"IT","type":"funder","lineage":["https://openalex.org/I4210155236"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Agnese Augello","raw_affiliation_strings":["ICAR - National Research Council of Italy, Via Ugo La Malfa 153, 90146, Palermo, Italy"],"affiliations":[{"raw_affiliation_string":"ICAR - National Research Council of Italy, Via Ugo La Malfa 153, 90146, Palermo, Italy","institution_ids":["https://openalex.org/I4210155236"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033175368","display_name":"Manuel Gentile","orcid":"https://orcid.org/0000-0001-6288-0830"},"institutions":[{"id":"https://openalex.org/I4210155236","display_name":"National Research Council","ror":"https://ror.org/04zaypm56","country_code":"IT","type":"funder","lineage":["https://openalex.org/I4210155236"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Manuel Gentile","raw_affiliation_strings":["ITD - National Research Council of Italy, Via Ugo La Malfa 153, 90146, Palermo, Italy"],"affiliations":[{"raw_affiliation_string":"ITD - National Research Council of Italy, Via Ugo La Malfa 153, 90146, Palermo, Italy","institution_ids":["https://openalex.org/I4210155236"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069927794","display_name":"Frank Dignum","orcid":"https://orcid.org/0000-0002-5103-8127"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Frank Dignum","raw_affiliation_strings":["Utrecht University, Princetonplein 5, De Uithof, 3584 CC, Utrecht, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Utrecht University, Princetonplein 5, De Uithof, 3584 CC, Utrecht, The Netherlands","institution_ids":["https://openalex.org/I193662353"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5033175368"],"corresponding_institution_ids":["https://openalex.org/I4210155236"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.4469,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.91277259,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"236","last_page":"248"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9502000212669373,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8616954684257507},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8403849005699158},{"id":"https://openalex.org/keywords/open-source","display_name":"Open source","score":0.6879541873931885},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.6283965110778809},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4468376636505127},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.42432278394699097},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.38614434003829956},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.34784016013145447},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3269210159778595},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.10021364688873291},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.09876087307929993}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8616954684257507},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8403849005699158},{"id":"https://openalex.org/C3018397939","wikidata":"https://www.wikidata.org/wiki/Q3644502","display_name":"Open source","level":3,"score":0.6879541873931885},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6283965110778809},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4468376636505127},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42432278394699097},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.38614434003829956},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.34784016013145447},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3269210159778595},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.10021364688873291},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.09876087307929993},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-77547-0_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-77547-0_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.49000000953674316,"display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W29525276","https://openalex.org/W83426704","https://openalex.org/W150739662","https://openalex.org/W182831726","https://openalex.org/W195580870","https://openalex.org/W1562711890","https://openalex.org/W1751622169","https://openalex.org/W2003317949","https://openalex.org/W2009638465","https://openalex.org/W2080559986","https://openalex.org/W2120969145","https://openalex.org/W2141973273","https://openalex.org/W2281963941","https://openalex.org/W2284847025","https://openalex.org/W2290844432","https://openalex.org/W2344661652","https://openalex.org/W2556032927","https://openalex.org/W2556260348","https://openalex.org/W2557129497","https://openalex.org/W2574088904","https://openalex.org/W2648614969"],"related_works":["https://openalex.org/W2355862304","https://openalex.org/W2379418341","https://openalex.org/W2381255005","https://openalex.org/W2379285345","https://openalex.org/W2369051458","https://openalex.org/W1574886642","https://openalex.org/W1522515376","https://openalex.org/W2380054981","https://openalex.org/W2380008630","https://openalex.org/W3097887838"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
