{"id":"https://openalex.org/W2775876887","doi":"https://doi.org/10.1007/978-3-319-72923-7_23","title":"Factors Influencing Customers\u2019 Intention to Use Instant Messaging to Communicate with Hotels","display_name":"Factors Influencing Customers\u2019 Intention to Use Instant Messaging to Communicate with Hotels","publication_year":2017,"publication_date":"2017-12-22","ids":{"openalex":"https://openalex.org/W2775876887","doi":"https://doi.org/10.1007/978-3-319-72923-7_23","mag":"2775876887"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-72923-7_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-72923-7_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2018","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026801018","display_name":"Sut Ieng Lei","orcid":"https://orcid.org/0000-0002-2884-8607"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Soey Sut Ieng Lei","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR"],"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015633740","display_name":"Ksenia Kirillova","orcid":"https://orcid.org/0000-0002-7375-5071"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ksenia Kirillova","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR"],"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100716709","display_name":"Dan Wang","orcid":"https://orcid.org/0000-0002-1540-1670"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Dan Wang","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR"],"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5026801018"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":5.1654,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.9629661,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"296","last_page":"307"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/instant-messaging","display_name":"Instant messaging","score":0.8976563215255737},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.7426105737686157},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.5304825901985168},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.49985289573669434},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.48906952142715454},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.44919323921203613},{"id":"https://openalex.org/keywords/instant","display_name":"Instant","score":0.41869622468948364},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.41284823417663574},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28660857677459717},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1668700873851776},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.13733744621276855}],"concepts":[{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.8976563215255737},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7426105737686157},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5304825901985168},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49985289573669434},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48906952142715454},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.44919323921203613},{"id":"https://openalex.org/C2779432360","wikidata":"https://www.wikidata.org/wiki/Q16963779","display_name":"Instant","level":2,"score":0.41869622468948364},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.41284823417663574},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28660857677459717},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1668700873851776},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.13733744621276855},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-72923-7_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-72923-7_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2018","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W1490237024","https://openalex.org/W1552483424","https://openalex.org/W1586601292","https://openalex.org/W1678916964","https://openalex.org/W1791587663","https://openalex.org/W1965410815","https://openalex.org/W1972915807","https://openalex.org/W1982707303","https://openalex.org/W1991234859","https://openalex.org/W2004710602","https://openalex.org/W2004793212","https://openalex.org/W2009394805","https://openalex.org/W2012959741","https://openalex.org/W2021203761","https://openalex.org/W2029226667","https://openalex.org/W2032633302","https://openalex.org/W2033317224","https://openalex.org/W2038549853","https://openalex.org/W2075253481","https://openalex.org/W2090865728","https://openalex.org/W2092251720","https://openalex.org/W2099160749","https://openalex.org/W2102730781","https://openalex.org/W2108752510","https://openalex.org/W2113795244","https://openalex.org/W2118745571","https://openalex.org/W2139115720","https://openalex.org/W2141708418","https://openalex.org/W2149942469","https://openalex.org/W2168569455","https://openalex.org/W2296638537","https://openalex.org/W2316972015","https://openalex.org/W2333551354","https://openalex.org/W2576297379"],"related_works":["https://openalex.org/W2799193527","https://openalex.org/W27875163","https://openalex.org/W4238418407","https://openalex.org/W2361008199","https://openalex.org/W2018813611","https://openalex.org/W2367021266","https://openalex.org/W1977341556","https://openalex.org/W3119772354","https://openalex.org/W2388757879","https://openalex.org/W3167248615"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}