{"id":"https://openalex.org/W2789307578","doi":"https://doi.org/10.1007/978-3-319-69644-7_9","title":"Electronic Word of Behavior: Conceptual Framework and Research Design for Analyzing the Effect of Increased Digital Observability of Consumer Behaviors in a Movie Streaming Context","display_name":"Electronic Word of Behavior: Conceptual Framework and Research Design for Analyzing the Effect of Increased Digital Observability of Consumer Behaviors in a Movie Streaming Context","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2789307578","doi":"https://doi.org/10.1007/978-3-319-69644-7_9","mag":"2789307578"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-69644-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-69644-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057651749","display_name":"Katrine Kunst","orcid":"https://orcid.org/0000-0003-4753-9524"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Katrine Kunst","raw_affiliation_strings":["Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]},{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074288048","display_name":"Ravi Vatrapu","orcid":"https://orcid.org/0000-0002-9109-5281"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]},{"id":"https://openalex.org/I2801609477","display_name":"Westerdals Oslo School of Arts, Communication and Technology","ror":"https://ror.org/02re25503","country_code":"NO","type":"education","lineage":["https://openalex.org/I2801609477"]}],"countries":["DK","NO"],"is_corresponding":false,"raw_author_name":"Ravi Vatrapu","raw_affiliation_strings":["Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","Westerdals - Oslo School of Arts, Communication & Technology\n, Oslo, Norway","Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]},{"raw_affiliation_string":"Westerdals - Oslo School of Arts, Communication & Technology\n, Oslo, Norway","institution_ids":["https://openalex.org/I2801609477"]},{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5118899809","display_name":"Abid Hussain","orcid":"https://orcid.org/0000-0002-8985-3020"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Abid Hussain","raw_affiliation_strings":["Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Howitzvej 60, 4th floor, 2000, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]},{"raw_affiliation_string":"Department of Digitalization, Centre for Business Data Analytics, Copenhagen Business School, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5057651749"],"corresponding_institution_ids":["https://openalex.org/I180519160"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.19717182,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"95","last_page":"103"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.6166450381278992},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5402076244354248},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5158050060272217},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.49739840626716614},{"id":"https://openalex.org/keywords/observability","display_name":"Observability","score":0.49549829959869385},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4918089210987091},{"id":"https://openalex.org/keywords/phenomenon","display_name":"Phenomenon","score":0.48973584175109863},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4664473235607147},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3471004366874695},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.17303696274757385},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1504351794719696},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.11685866117477417},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08536079525947571},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08315789699554443},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.08005723357200623}],"concepts":[{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.6166450381278992},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5402076244354248},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5158050060272217},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.49739840626716614},{"id":"https://openalex.org/C36299963","wikidata":"https://www.wikidata.org/wiki/Q1369844","display_name":"Observability","level":2,"score":0.49549829959869385},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4918089210987091},{"id":"https://openalex.org/C50335755","wikidata":"https://www.wikidata.org/wiki/Q483247","display_name":"Phenomenon","level":2,"score":0.48973584175109863},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4664473235607147},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3471004366874695},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.17303696274757385},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1504351794719696},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.11685866117477417},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08536079525947571},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08315789699554443},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.08005723357200623},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C28826006","wikidata":"https://www.wikidata.org/wiki/Q33521","display_name":"Applied mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-69644-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-69644-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:research-api.cbs.dk:openaire_cris_publications/b55274ae-c557-4a18-b4bd-dc174c25eec5","is_oa":false,"landing_page_url":"https://research.cbs.dk/en/publications/b55274ae-c557-4a18-b4bd-dc174c25eec5","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kunst, K, Vatrapu, R & Hussain, A 2017, Electronic Word of Behavior : Conceptual Framework and Research Design for Analyzing the Effect of Increased Digital Observability of Consumer Behaviors in a Movie Streaming Context. in M Fan, J Heikkil\u00e4, H Li, M J Shaw & H Zhang (eds), Internetworked World : Revised Selected Papers of the 15th Workshop on e-Business, WeB 2016. Springer, Cham, Lecture Notes in Business Information Processing, vol. 296, pp. 95-103, 15th Workshop on e-Business. WeB 2016, Dublin, Ireland, 10/12/2016. https://doi.org/10.1007/978-3-319-69644-7_9","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W76363821","https://openalex.org/W291851868","https://openalex.org/W1547401351","https://openalex.org/W1980085292","https://openalex.org/W1984153006","https://openalex.org/W1990513740","https://openalex.org/W2033198212","https://openalex.org/W2041045044","https://openalex.org/W2048498434","https://openalex.org/W2052985493","https://openalex.org/W2065615812","https://openalex.org/W2096365673","https://openalex.org/W2098940738","https://openalex.org/W2117381845","https://openalex.org/W2123841990","https://openalex.org/W2160720257","https://openalex.org/W2309026885","https://openalex.org/W2310480410","https://openalex.org/W2399404755","https://openalex.org/W2789985060","https://openalex.org/W3123608443","https://openalex.org/W3123759571","https://openalex.org/W3123955352","https://openalex.org/W3124923688","https://openalex.org/W3125859517","https://openalex.org/W3214923421","https://openalex.org/W4253668592"],"related_works":["https://openalex.org/W2046459260","https://openalex.org/W2967463586","https://openalex.org/W2074679142","https://openalex.org/W2765830098","https://openalex.org/W1971989957","https://openalex.org/W2517338020","https://openalex.org/W3157641275","https://openalex.org/W4312300846","https://openalex.org/W2104042711","https://openalex.org/W4206221578"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}