{"id":"https://openalex.org/W2754613478","doi":"https://doi.org/10.1007/978-3-319-68059-0_2","title":"Effects of Uncertainty and Cognitive Load on User Trust in Predictive Decision Making","display_name":"Effects of Uncertainty and Cognitive Load on User Trust in Predictive Decision Making","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2754613478","doi":"https://doi.org/10.1007/978-3-319-68059-0_2","mag":"2754613478"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-68059-0_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-68059-0_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://inria.hal.science/hal-01679786","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047165067","display_name":"Jianlong Zhou","orcid":"https://orcid.org/0000-0001-6034-644X"},"institutions":[{"id":"https://openalex.org/I42894916","display_name":"Data61","ror":"https://ror.org/03q397159","country_code":"AU","type":"other","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I42894916","https://openalex.org/I4387156119"]},{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Jianlong Zhou","raw_affiliation_strings":["DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia","institution_ids":["https://openalex.org/I42894916","https://openalex.org/I1292875679"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110842212","display_name":"Syed Z. Arshad","orcid":null},"institutions":[{"id":"https://openalex.org/I42894916","display_name":"Data61","ror":"https://ror.org/03q397159","country_code":"AU","type":"other","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I42894916","https://openalex.org/I4387156119"]},{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Syed Z. Arshad","raw_affiliation_strings":["DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia","institution_ids":["https://openalex.org/I42894916","https://openalex.org/I1292875679"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032717607","display_name":"Simon Luo","orcid":"https://orcid.org/0000-0002-7660-2230"},"institutions":[{"id":"https://openalex.org/I42894916","display_name":"Data61","ror":"https://ror.org/03q397159","country_code":"AU","type":"other","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I42894916","https://openalex.org/I4387156119"]},{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Simon Luo","raw_affiliation_strings":["DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia","institution_ids":["https://openalex.org/I42894916","https://openalex.org/I1292875679"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100400043","display_name":"Fang Chen","orcid":"https://orcid.org/0000-0003-4971-8729"},"institutions":[{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]},{"id":"https://openalex.org/I42894916","display_name":"Data61","ror":"https://ror.org/03q397159","country_code":"AU","type":"other","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I42894916","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Fang Chen","raw_affiliation_strings":["DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DATA61, CSIRO, 13 Garden Street, Eveleigh, NSW, 2015, Australia","institution_ids":["https://openalex.org/I42894916","https://openalex.org/I1292875679"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5047165067"],"corresponding_institution_ids":["https://openalex.org/I1292875679","https://openalex.org/I42894916"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":{"value":5000,"currency":"EUR","value_usd":5392},"fwci":8.372,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.97637493,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"23","last_page":"39"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":0.9708999991416931,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9571999907493591,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.80375075340271},{"id":"https://openalex.org/keywords/cognitive-load","display_name":"Cognitive load","score":0.7272246479988098},{"id":"https://openalex.org/keywords/predictive-analytics","display_name":"Predictive analytics","score":0.6813614368438721},{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.6756157875061035},{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.5745894312858582},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.543185830116272},{"id":"https://openalex.org/keywords/intelligent-decision-support-system","display_name":"Intelligent decision support system","score":0.45517733693122864},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.4363175630569458},{"id":"https://openalex.org/keywords/presentation","display_name":"Presentation (obstetrics)","score":0.42192184925079346},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.40955424308776855},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.38010460138320923},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.37828928232192993},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.34580135345458984},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3213391602039337}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.80375075340271},{"id":"https://openalex.org/C61641136","wikidata":"https://www.wikidata.org/wiki/Q1107019","display_name":"Cognitive load","level":3,"score":0.7272246479988098},{"id":"https://openalex.org/C83209312","wikidata":"https://www.wikidata.org/wiki/Q1053367","display_name":"Predictive analytics","level":2,"score":0.6813614368438721},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.6756157875061035},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.5745894312858582},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.543185830116272},{"id":"https://openalex.org/C56397880","wikidata":"https://www.wikidata.org/wiki/Q6044094","display_name":"Intelligent decision support system","level":2,"score":0.45517733693122864},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.4363175630569458},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.42192184925079346},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.40955424308776855},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.38010460138320923},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.37828928232192993},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.34580135345458984},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3213391602039337},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-68059-0_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-68059-0_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-01679786v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01679786","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.23-39, ⟨10.1007/978-3-319-68059-0_2⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01679786v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01679786","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.23-39, ⟨10.1007/978-3-319-68059-0_2⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.800000011920929,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W242826328","https://openalex.org/W1488718676","https://openalex.org/W1505698483","https://openalex.org/W1522306314","https://openalex.org/W1569990498","https://openalex.org/W1717300320","https://openalex.org/W1720684243","https://openalex.org/W1966245113","https://openalex.org/W1975709164","https://openalex.org/W1977387036","https://openalex.org/W1992091432","https://openalex.org/W1996596366","https://openalex.org/W2002894033","https://openalex.org/W2026835018","https://openalex.org/W2031809677","https://openalex.org/W2049951042","https://openalex.org/W2051862452","https://openalex.org/W2071927478","https://openalex.org/W2083906183","https://openalex.org/W2087993726","https://openalex.org/W2107247053","https://openalex.org/W2110171129","https://openalex.org/W2129888542","https://openalex.org/W2142175015","https://openalex.org/W2143074722","https://openalex.org/W2148215741","https://openalex.org/W2155866922","https://openalex.org/W2215157235","https://openalex.org/W2269469255","https://openalex.org/W2293156285","https://openalex.org/W2321972046","https://openalex.org/W2340811156","https://openalex.org/W2394669110","https://openalex.org/W2480488714","https://openalex.org/W2486781559","https://openalex.org/W2548571880","https://openalex.org/W4231598180","https://openalex.org/W4236620788","https://openalex.org/W4243342770"],"related_works":["https://openalex.org/W1992937059","https://openalex.org/W4380608672","https://openalex.org/W2186042616","https://openalex.org/W2506425605","https://openalex.org/W4247600325","https://openalex.org/W4376055808","https://openalex.org/W2375005546","https://openalex.org/W1837558564","https://openalex.org/W2362343073","https://openalex.org/W1597645084"],"abstract_inverted_index":{"Rapid":[0],"increase":[1],"of":[2,13,100,107,134,186,203],"data":[3],"in":[4,10,20,47,60,79,90,115,119,137,158,197,205],"different":[5],"fields":[6],"has":[7],"been":[8],"resulting":[9],"wide":[11],"applications":[12],"Machine":[14],"Learning":[15],"(ML)":[16],"based":[17],"intelligent":[18,75,129],"systems":[19,27,76],"predictive":[21,67,116,159],"decision":[22,68,117,160],"making":[23,69,118],"scenarios.":[24],"Unfortunately,":[25],"these":[26],"appear":[28],"like":[29],"a":[30,138,201],"\u2018black-box\u2019":[31],"to":[32,35,54,92,121,165,181,200],"users":[33,176],"due":[34,53],"their":[36],"complex":[37,81],"working":[38],"mechanisms":[39],"and":[40,109,149,151,208],"therefore":[41],"significantly":[42],"affect":[43],"the":[44,55,61,66,183,206],"user\u2019s":[45],"trust":[46,114,157,167,204],"human-machine":[48],"interactions.":[49],"This":[50,103],"is":[51],"partly":[52],"tightly":[56],"coupled":[57],"uncertainty":[58,108,146,187],"inherent":[59],"ML":[62],"models":[63],"that":[64,144],"underlie":[65],"recommendations.":[70,210],"Furthermore,":[71],"when":[72,175],"such":[73,127],"analytics-driven":[74],"are":[77,94],"used":[78],"modern":[80],"high-risk":[82],"domains":[83],"(such":[84],"as":[85],"aviation)":[86],"-":[87],"user":[88,113,124,132,156],"decisions,":[89],"addition":[91],"trust,":[93],"also":[95],"influenced":[96],"by":[97],"higher":[98],"levels":[99,154],"cognitive":[101,110,152,172,179,193],"load.":[102],"paper":[104],"investigates":[105],"effects":[106],"load":[111,173,190],"on":[112],"order":[120],"design":[122,141],"effective":[123],"interfaces":[125],"for":[126],"ML-based":[128],"systems.":[130],"Our":[131],"study":[133],"42":[135],"subjects":[136],"repeated":[139],"factorial":[140],"experiment":[142],"found":[143],"both":[145],"types":[147],"(risk":[148],"ambiguity)":[150],"workload":[153],"affected":[155],"making.":[161],"Uncertainty":[162],"presentation":[163],"leads":[164,199],"increased":[166],"but":[168],"only":[169],"under":[170,188],"low":[171],"conditions":[174,191],"had":[177],"sufficient":[178],"resources":[180,194],"process":[182],"information.":[184],"Presentation":[185],"high":[189],"(when":[192],"were":[195],"short":[196],"supply)":[198],"decrease":[202],"system":[207],"its":[209]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2025-10-10T00:00:00"}