{"id":"https://openalex.org/W2766120524","doi":"https://doi.org/10.1007/978-3-319-67876-4_7","title":"Product Service System Design and Implementation in a Customer Centric World","display_name":"Product Service System Design and Implementation in a Customer Centric World","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2766120524","doi":"https://doi.org/10.1007/978-3-319-67876-4_7","mag":"2766120524"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-67876-4_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-67876-4_7","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061717541","display_name":"Alexander Richter","orcid":"https://orcid.org/0000-0002-3699-6466"},"institutions":[{"id":"https://openalex.org/I27469343","display_name":"Pforzheim University of Applied Sciences","ror":"https://ror.org/00qakfc35","country_code":"DE","type":"education","lineage":["https://openalex.org/I27469343"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Alexander Richter","raw_affiliation_strings":["IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany","institution_ids":["https://openalex.org/I27469343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063544053","display_name":"Rebecca Bulander","orcid":"https://orcid.org/0000-0002-6841-6577"},"institutions":[{"id":"https://openalex.org/I27469343","display_name":"Pforzheim University of Applied Sciences","ror":"https://ror.org/00qakfc35","country_code":"DE","type":"education","lineage":["https://openalex.org/I27469343"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Rebecca Bulander","raw_affiliation_strings":["IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany","institution_ids":["https://openalex.org/I27469343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014770282","display_name":"Bernhard K\u00f6lmel","orcid":null},"institutions":[{"id":"https://openalex.org/I27469343","display_name":"Pforzheim University of Applied Sciences","ror":"https://ror.org/00qakfc35","country_code":"DE","type":"education","lineage":["https://openalex.org/I27469343"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bernhard K\u00f6lmel","raw_affiliation_strings":["IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany","institution_ids":["https://openalex.org/I27469343"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039915042","display_name":"Johanna Schoblik","orcid":null},"institutions":[{"id":"https://openalex.org/I27469343","display_name":"Pforzheim University of Applied Sciences","ror":"https://ror.org/00qakfc35","country_code":"DE","type":"education","lineage":["https://openalex.org/I27469343"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Johanna Schoblik","raw_affiliation_strings":["IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IoS3 - Institute of Smart Systems and Services, Pforzheim University, Tiefenbronner Str. 65, Pforzheim, Germany","institution_ids":["https://openalex.org/I27469343"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5061717541"],"corresponding_institution_ids":["https://openalex.org/I27469343"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"139","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6690162420272827},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6675336360931396},{"id":"https://openalex.org/keywords/product-service-system","display_name":"Product-service system","score":0.6537981033325195},{"id":"https://openalex.org/keywords/adaptability","display_name":"Adaptability","score":0.6456989049911499},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.576827883720398},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5244384407997131},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4952210485935211},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4784688651561737},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4749208390712738},{"id":"https://openalex.org/keywords/customer-needs","display_name":"Customer needs","score":0.44709745049476624},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.42641887068748474},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.3907596170902252},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3829805850982666},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.27846580743789673}],"concepts":[{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6690162420272827},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6675336360931396},{"id":"https://openalex.org/C122642867","wikidata":"https://www.wikidata.org/wiki/Q179106","display_name":"Product-service system","level":3,"score":0.6537981033325195},{"id":"https://openalex.org/C177606310","wikidata":"https://www.wikidata.org/wiki/Q5674297","display_name":"Adaptability","level":2,"score":0.6456989049911499},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.576827883720398},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5244384407997131},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4952210485935211},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4784688651561737},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4749208390712738},{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.44709745049476624},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.42641887068748474},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.3907596170902252},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3829805850982666},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27846580743789673},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-67876-4_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-67876-4_7","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W33605530","https://openalex.org/W37231616","https://openalex.org/W206413176","https://openalex.org/W592167830","https://openalex.org/W617497926","https://openalex.org/W645383961","https://openalex.org/W1268277307","https://openalex.org/W1493399762","https://openalex.org/W1560278771","https://openalex.org/W1603061682","https://openalex.org/W2028440480","https://openalex.org/W2052447638","https://openalex.org/W2077922202","https://openalex.org/W2100310563","https://openalex.org/W2124829359","https://openalex.org/W2516332028","https://openalex.org/W2541088436","https://openalex.org/W2566292441","https://openalex.org/W2746784115"],"related_works":["https://openalex.org/W4225008294","https://openalex.org/W2741636764","https://openalex.org/W2549080287","https://openalex.org/W3185859188","https://openalex.org/W4386267869","https://openalex.org/W4210793402","https://openalex.org/W2510911594","https://openalex.org/W337198163","https://openalex.org/W3128309058","https://openalex.org/W2895966236"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}