{"id":"https://openalex.org/W2752075677","doi":"https://doi.org/10.1007/978-3-319-67223-6_33","title":"Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies","display_name":"Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies","publication_year":2017,"publication_date":"2017-08-31","ids":{"openalex":"https://openalex.org/W2752075677","doi":"https://doi.org/10.1007/978-3-319-67223-6_33","mag":"2752075677"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-67223-6_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-67223-6_33","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070816217","display_name":"Justyna Patalas\u2010Maliszewska","orcid":"https://orcid.org/0000-0003-2439-2865"},"institutions":[{"id":"https://openalex.org/I46305939","display_name":"University of Zielona G\u00f3ra","ror":"https://ror.org/04fzm7v55","country_code":"PL","type":"education","lineage":["https://openalex.org/I46305939"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Justyna Patalas-Maliszewska","raw_affiliation_strings":["University of Zielona G\u00f3ra, ul. Licealna 9, Zielona G\u00f3ra, Poland"],"affiliations":[{"raw_affiliation_string":"University of Zielona G\u00f3ra, ul. Licealna 9, Zielona G\u00f3ra, Poland","institution_ids":["https://openalex.org/I46305939"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011899729","display_name":"S\u0142awomir K\u0142os","orcid":"https://orcid.org/0000-0001-7110-9052"},"institutions":[{"id":"https://openalex.org/I46305939","display_name":"University of Zielona G\u00f3ra","ror":"https://ror.org/04fzm7v55","country_code":"PL","type":"education","lineage":["https://openalex.org/I46305939"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"S\u0142awomir K\u0142os","raw_affiliation_strings":["University of Zielona G\u00f3ra, ul. Licealna 9, Zielona G\u00f3ra, Poland"],"affiliations":[{"raw_affiliation_string":"University of Zielona G\u00f3ra, ul. Licealna 9, Zielona G\u00f3ra, Poland","institution_ids":["https://openalex.org/I46305939"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5070816217"],"corresponding_institution_ids":["https://openalex.org/I46305939"],"apc_list":null,"apc_paid":null,"fwci":1.9948,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.88147112,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"346","last_page":"354"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9796000123023987,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9352999925613403,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/german","display_name":"German","score":0.8505287766456604},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7172842621803284},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5004916191101074},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4787663519382477},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.44862204790115356},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38476991653442383},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3262649178504944},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19970232248306274},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.06475996971130371}],"concepts":[{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.8505287766456604},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7172842621803284},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5004916191101074},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4787663519382477},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.44862204790115356},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38476991653442383},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3262649178504944},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19970232248306274},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06475996971130371},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-67223-6_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-67223-6_33","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5899999737739563,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W123496065","https://openalex.org/W1968538751","https://openalex.org/W1975710656","https://openalex.org/W1986756645","https://openalex.org/W2015768035","https://openalex.org/W2022658137","https://openalex.org/W2151152804","https://openalex.org/W2165696066","https://openalex.org/W2498445112","https://openalex.org/W2582703313","https://openalex.org/W2598558302"],"related_works":["https://openalex.org/W3114154697","https://openalex.org/W1547577918","https://openalex.org/W2013494527","https://openalex.org/W91279511","https://openalex.org/W2099974807","https://openalex.org/W1553767020","https://openalex.org/W3008366965","https://openalex.org/W2737514969","https://openalex.org/W2581287716","https://openalex.org/W2152869043"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
