{"id":"https://openalex.org/W2743687097","doi":"https://doi.org/10.1007/978-3-319-64677-0_8","title":"Time to Refuel the Conceptual Discussion on Public e-Services \u2013 Revisiting How e-Services Are Manifested in Practice","display_name":"Time to Refuel the Conceptual Discussion on Public e-Services \u2013 Revisiting How e-Services Are Manifested in Practice","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2743687097","doi":"https://doi.org/10.1007/978-3-319-64677-0_8","mag":"2743687097"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-64677-0_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-64677-0_8","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-140709","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068954219","display_name":"Ida Lindgren","orcid":"https://orcid.org/0000-0002-4735-8697"},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Ida Lindgren","raw_affiliation_strings":["Information Systems, Department of Management and Engineering, Link\u00f6ping University, Link\u00f6ping, Sweden","Link\u00f6ping University , Link\u00f6ping, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems, Department of Management and Engineering, Link\u00f6ping University, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]},{"raw_affiliation_string":"Link\u00f6ping University , Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036515309","display_name":"Ulf Melin","orcid":"https://orcid.org/0000-0002-2784-863X"},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Ulf Melin","raw_affiliation_strings":["Information Systems, Department of Management and Engineering, Link\u00f6ping University, Link\u00f6ping, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems, Department of Management and Engineering, Link\u00f6ping University, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":14.4069,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.98846605,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"92","last_page":"101"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6444737911224365},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.5590413212776184},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.5502866506576538},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.5306832790374756},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5201892852783203},{"id":"https://openalex.org/keywords/services-computing","display_name":"Services computing","score":0.5094135403633118},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4683113992214203},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.46556970477104187},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.4572349488735199},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4519176781177521},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.43057215213775635},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3471453785896301},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3373793959617615},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3274030089378357},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.2521354556083679},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23684722185134888},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.20815113186836243},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16849911212921143},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.15133634209632874},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.151311457157135},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14252150058746338},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12976595759391785},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11705484986305237}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6444737911224365},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5590413212776184},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5502866506576538},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.5306832790374756},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5201892852783203},{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.5094135403633118},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4683113992214203},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.46556970477104187},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4572349488735199},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4519176781177521},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.43057215213775635},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3471453785896301},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3373793959617615},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3274030089378357},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2521354556083679},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23684722185134888},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.20815113186836243},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16849911212921143},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.15133634209632874},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.151311457157135},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14252150058746338},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12976595759391785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11705484986305237},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-64677-0_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-64677-0_8","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:DiVA.org:liu-140709","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-140709","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"pmh:oai:HAL:hal-01702972v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01702972","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.92-101, ⟨10.1007/978-3-319-64677-0_8⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:DiVA.org:liu-140709","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-140709","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W8621724","https://openalex.org/W175588260","https://openalex.org/W240166028","https://openalex.org/W367214795","https://openalex.org/W1492835342","https://openalex.org/W1537923806","https://openalex.org/W1546358298","https://openalex.org/W1967055352","https://openalex.org/W1995889980","https://openalex.org/W2000442224","https://openalex.org/W2009952390","https://openalex.org/W2050401924","https://openalex.org/W2071202231","https://openalex.org/W2079906032","https://openalex.org/W2081636461","https://openalex.org/W2086673082","https://openalex.org/W2092498789","https://openalex.org/W2119897050","https://openalex.org/W2132742686","https://openalex.org/W2153222072","https://openalex.org/W2160196038","https://openalex.org/W2162947945","https://openalex.org/W2411346287","https://openalex.org/W2507366031","https://openalex.org/W2529286122","https://openalex.org/W4285719527","https://openalex.org/W4388152402","https://openalex.org/W4407000633"],"related_works":["https://openalex.org/W2438713564","https://openalex.org/W3213607208","https://openalex.org/W2548786942","https://openalex.org/W2315110999","https://openalex.org/W3188047445","https://openalex.org/W4212920570","https://openalex.org/W4360615222","https://openalex.org/W2056769467","https://openalex.org/W2122231903","https://openalex.org/W3196405127"],"abstract_inverted_index":{"There":[0],"are":[1,19,30],"various":[2],"models":[3,18],"and":[4,24,32,53,71,122,146,179],"frameworks":[5],"describing":[6],"the":[7,12,41,45,65,72,88,94,115,130,134],"nature":[8],"of":[9,16,67,109,118,133],"e-services":[10,92,101,119],"in":[11,44,56,69,75,93,105,120,127],"public":[13,80,95],"sector.":[14],"Many":[15],"these":[17],"based":[20],"on":[21,91,137,160],"previous":[22],"conceptualizations":[23],"have":[25,47,58],"evolved":[26],"over":[27],"time,":[28],"but":[29],"first":[31],"foremost":[33],"conceptual":[34,77,89,131],"creations":[35],"with":[36,140,143,181],"weak":[37],"empirical":[38],"grounding.":[39],"In":[40,64],"meantime,":[42],"practitioners":[43],"field":[46],"continued":[48],"to":[49,86,113,123,129,171,206],"further":[50,203],"develop":[51],"e-services,":[52,81],"new":[54,60],"advancements":[55,68],"technology":[57],"enabled":[59],"solutions":[61],"for":[62],"e-services.":[63],"light":[66],"practice,":[70,121],"limitations":[73],"seen":[74],"current":[76],"work":[78],"concerning":[79],"we":[82,153],"identify":[83],"a":[84,149,192],"need":[85],"refuel":[87],"discussion":[90],"sector":[96],"by":[97],"empirically":[98],"investigating":[99],"how":[100],"can":[102,158,194],"be":[103,195,207],"manifested":[104],"practice.":[106],"The":[107,185],"aim":[108],"this":[110,125],"paper":[111],"is":[112],"illustrate":[114,154],"possible":[116],"variations":[117],"discuss":[124],"variation":[126],"relation":[128],"representation":[132],"phenomenon.":[135],"Based":[136],"qualitative":[138],"interviews":[139],"employees":[141],"involved":[142],"e-service":[144],"development":[145],"provision":[147],"at":[148],"large":[150],"governmental":[151],"agency,":[152],"that":[155,175,187],"an":[156,165],"\u2018e-service\u2019":[157],"take":[159],"many":[161],"different":[162],"forms":[163],"within":[164],"organization;":[166],"ranging":[167],"from":[168],"downloadable":[169],"forms,":[170],"complicated":[172],"self-service":[173],"systems":[174],"require":[176],"expertise":[177],"knowledge":[178],"IT-systems":[180],"specific":[182],"processing":[183],"capacity.":[184],"notion":[186],"all":[188],"services":[189],"mediated":[190],"through":[191],"website":[193],"understood":[196],"under":[197],"one":[198],"general":[199],"umbrella":[200],"term,":[201],"without":[202],"categorization,":[204],"needs":[205],"challenged.":[208]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}