{"id":"https://openalex.org/W2727709521","doi":"https://doi.org/10.1007/978-3-319-61542-4_85","title":"Customer Satisfaction and Quality of Service Towards Public Servants in a Governmental Education Training Center in Taiwan","display_name":"Customer Satisfaction and Quality of Service Towards Public Servants in a Governmental Education Training Center in Taiwan","publication_year":2017,"publication_date":"2017-07-04","ids":{"openalex":"https://openalex.org/W2727709521","doi":"https://doi.org/10.1007/978-3-319-61542-4_85","mag":"2727709521"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-61542-4_85","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-61542-4_85","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075456209","display_name":"Pei\u2010Shih Chen","orcid":"https://orcid.org/0000-0001-8377-499X"},"institutions":[{"id":"https://openalex.org/I143545923","display_name":"Central Police University","ror":"https://ror.org/03xms6995","country_code":"TW","type":"education","lineage":["https://openalex.org/I143545923"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Pei-Shih Chen","raw_affiliation_strings":["General Education Center, Central Police University, Taoyuan, 33304, Taiwan"],"affiliations":[{"raw_affiliation_string":"General Education Center, Central Police University, Taoyuan, 33304, Taiwan","institution_ids":["https://openalex.org/I143545923"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079499148","display_name":"Tin-Chang Chang","orcid":"https://orcid.org/0000-0003-0122-4965"},"institutions":[{"id":"https://openalex.org/I143578492","display_name":"Asia University","ror":"https://ror.org/038a1tp19","country_code":"TW","type":"education","lineage":["https://openalex.org/I143578492"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Tin-Chang Chang","raw_affiliation_strings":["Department of Business Administration, Asia University, Taichung, 41354, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Asia University, Taichung, 41354, Taiwan","institution_ids":["https://openalex.org/I143578492"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102123510","display_name":"Ying\u2010Li Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I143578492","display_name":"Asia University","ror":"https://ror.org/038a1tp19","country_code":"TW","type":"education","lineage":["https://openalex.org/I143578492"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ying-Li Lin","raw_affiliation_strings":["Department of Finance, Asia University, Taichung, 41354, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Finance, Asia University, Taichung, 41354, Taiwan","institution_ids":["https://openalex.org/I143578492"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5079499148"],"corresponding_institution_ids":["https://openalex.org/I143578492"],"apc_list":null,"apc_paid":null,"fwci":1.0418,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.8070271,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"831","last_page":"840"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.968500018119812,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9610000252723694,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/excellence","display_name":"Excellence","score":0.7050063610076904},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6486115455627441},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6194843053817749},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.5934417843818665},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5885118246078491},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.557045578956604},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5532978773117065},{"id":"https://openalex.org/keywords/center-of-excellence","display_name":"Center of excellence","score":0.5420109033584595},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.519716739654541},{"id":"https://openalex.org/keywords/descriptive-statistics","display_name":"Descriptive statistics","score":0.426738440990448},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3703545928001404},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.35538941621780396},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20847445726394653},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.16039913892745972},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0682966411113739}],"concepts":[{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.7050063610076904},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6486115455627441},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6194843053817749},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.5934417843818665},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5885118246078491},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.557045578956604},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5532978773117065},{"id":"https://openalex.org/C2778760837","wikidata":"https://www.wikidata.org/wiki/Q5059994","display_name":"Center of excellence","level":2,"score":0.5420109033584595},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.519716739654541},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.426738440990448},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3703545928001404},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.35538941621780396},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20847445726394653},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16039913892745972},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0682966411113739},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-61542-4_85","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-61542-4_85","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W560034077","https://openalex.org/W612102233","https://openalex.org/W1537936216","https://openalex.org/W1562311276","https://openalex.org/W1562891728","https://openalex.org/W1585155070","https://openalex.org/W1972557675","https://openalex.org/W1978831529","https://openalex.org/W1993760488","https://openalex.org/W2010427130","https://openalex.org/W2022720617","https://openalex.org/W2026368098","https://openalex.org/W2028184439","https://openalex.org/W2067208091","https://openalex.org/W2090014697","https://openalex.org/W2120927274","https://openalex.org/W2314778166","https://openalex.org/W2333954233","https://openalex.org/W2595103573","https://openalex.org/W4240969601"],"related_works":["https://openalex.org/W2772423602","https://openalex.org/W2800238128","https://openalex.org/W3029938882","https://openalex.org/W4245039756","https://openalex.org/W3008642426","https://openalex.org/W2565660988","https://openalex.org/W4387782197","https://openalex.org/W4378716112","https://openalex.org/W2927101929","https://openalex.org/W3199658468"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}