{"id":"https://openalex.org/W2693992772","doi":"https://doi.org/10.1007/978-3-319-60582-1_30","title":"Information Characteristics in the Operation of a Healthcare Service from the Staff Perspective","display_name":"Information Characteristics in the Operation of a Healthcare Service from the Staff Perspective","publication_year":2017,"publication_date":"2017-06-23","ids":{"openalex":"https://openalex.org/W2693992772","doi":"https://doi.org/10.1007/978-3-319-60582-1_30","mag":"2693992772"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-60582-1_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-60582-1_30","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083485190","display_name":"Zuli T. Galindo-Estupi\u00f1an","orcid":"https://orcid.org/0000-0001-5378-3174"},"institutions":[{"id":"https://openalex.org/I193181351","display_name":"Universidad de Guadalajara","ror":"https://ror.org/043xj7k26","country_code":"MX","type":"education","lineage":["https://openalex.org/I193181351"]}],"countries":["MX"],"is_corresponding":true,"raw_author_name":"Zuli T. Galindo-Estupi\u00f1an","raw_affiliation_strings":["Universidad de Guadalajara, Guadalajara, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Guadalajara, Guadalajara, M\u00e9xico","institution_ids":["https://openalex.org/I193181351"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064230000","display_name":"Carlos Aceves\u2010Gonz\u00e1lez","orcid":"https://orcid.org/0000-0002-6720-808X"},"institutions":[{"id":"https://openalex.org/I193181351","display_name":"Universidad de Guadalajara","ror":"https://ror.org/043xj7k26","country_code":"MX","type":"education","lineage":["https://openalex.org/I193181351"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Carlos Aceves-Gonzalez","raw_affiliation_strings":["Universidad de Guadalajara, Guadalajara, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Guadalajara, Guadalajara, M\u00e9xico","institution_ids":["https://openalex.org/I193181351"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060353987","display_name":"Genaro G. Ortiz","orcid":null},"institutions":[{"id":"https://openalex.org/I164915025","display_name":"Mexican Social Security Institute","ror":"https://ror.org/03xddgg98","country_code":"MX","type":"government","lineage":["https://openalex.org/I164915025"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Genaro Ortiz","raw_affiliation_strings":["Centro M\u00e9dico Nacional de Occidente, Instituto Mexicano del Seguro Social, Guadalajara, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centro M\u00e9dico Nacional de Occidente, Instituto Mexicano del Seguro Social, Guadalajara, M\u00e9xico","institution_ids":["https://openalex.org/I164915025"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043103773","display_name":"John Rey-Galindo","orcid":"https://orcid.org/0000-0002-0458-7107"},"institutions":[{"id":"https://openalex.org/I193181351","display_name":"Universidad de Guadalajara","ror":"https://ror.org/043xj7k26","country_code":"MX","type":"education","lineage":["https://openalex.org/I193181351"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"John Rey-Galindo","raw_affiliation_strings":["Universidad de Guadalajara, Guadalajara, M\u00e9xico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Guadalajara, Guadalajara, M\u00e9xico","institution_ids":["https://openalex.org/I193181351"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090696850","display_name":"Mario Alberto Mireles-Ram\u00edrez","orcid":"https://orcid.org/0000-0002-8321-7883"},"institutions":[{"id":"https://openalex.org/I164915025","display_name":"Mexican Social Security Institute","ror":"https://ror.org/03xddgg98","country_code":"MX","type":"government","lineage":["https://openalex.org/I164915025"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Mario Mireles-Ramirez","raw_affiliation_strings":["Centro M\u00e9dico Nacional de Occidente, Instituto Mexicano del Seguro Social, Mexico City, Mexico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centro M\u00e9dico Nacional de Occidente, Instituto Mexicano del Seguro Social, Mexico City, Mexico","institution_ids":["https://openalex.org/I164915025"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5083485190"],"corresponding_institution_ids":["https://openalex.org/I193181351"],"apc_list":null,"apc_paid":null,"fwci":11.0749,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.97591645,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"303","last_page":"313"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12918","display_name":"Healthcare Systems and Technology","score":0.9728000164031982,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9187999963760376,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6866649389266968},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.6476922035217285},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.6252837181091309},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6215144395828247},{"id":"https://openalex.org/keywords/healthcare-service","display_name":"Healthcare service","score":0.6103595495223999},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5643099546432495},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5457633137702942},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.5438294410705566},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5021588802337646},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4241846203804016},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3372958302497864},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2870791256427765},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19529938697814941},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17661377787590027},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.15668633580207825},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13599121570587158},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08187100291252136},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07456085085868835}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6866649389266968},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.6476922035217285},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6252837181091309},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6215144395828247},{"id":"https://openalex.org/C3018279614","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare service","level":3,"score":0.6103595495223999},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5643099546432495},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5457633137702942},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5438294410705566},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5021588802337646},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4241846203804016},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3372958302497864},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2870791256427765},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19529938697814941},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17661377787590027},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.15668633580207825},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13599121570587158},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08187100291252136},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07456085085868835},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-60582-1_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-60582-1_30","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W590619153","https://openalex.org/W590959466","https://openalex.org/W629976429","https://openalex.org/W1555912304","https://openalex.org/W1565262925","https://openalex.org/W1597375622","https://openalex.org/W1963867293","https://openalex.org/W1967267516","https://openalex.org/W1969985429","https://openalex.org/W1972186169","https://openalex.org/W1972221116","https://openalex.org/W1979290264","https://openalex.org/W1994256263","https://openalex.org/W2007290598","https://openalex.org/W2008067508","https://openalex.org/W2025910574","https://openalex.org/W2032719229","https://openalex.org/W2055669065","https://openalex.org/W2079888712","https://openalex.org/W2089210470","https://openalex.org/W2121653702","https://openalex.org/W2169242547","https://openalex.org/W2613318748","https://openalex.org/W4213088273"],"related_works":["https://openalex.org/W2982321410","https://openalex.org/W2392004567","https://openalex.org/W2046296964","https://openalex.org/W2940029036","https://openalex.org/W4388292429","https://openalex.org/W2756595502","https://openalex.org/W2010789764","https://openalex.org/W2187233292","https://openalex.org/W2219281195","https://openalex.org/W4389422031"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}