{"id":"https://openalex.org/W2615524977","doi":"https://doi.org/10.1007/978-3-319-59171-1_6","title":"Investigating Security Capabilities in Service Level Agreements as Trust-Enhancing Instruments","display_name":"Investigating Security Capabilities in Service Level Agreements as Trust-Enhancing Instruments","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2615524977","doi":"https://doi.org/10.1007/978-3-319-59171-1_6","mag":"2615524977"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-59171-1_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-59171-1_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://inria.hal.science/hal-01651155","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086817350","display_name":"Yudhistira Nugraha","orcid":"https://orcid.org/0000-0002-1875-0219"},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Ministry of Health","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]},{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]},{"id":"https://openalex.org/I4210150570","display_name":"Ministry of Education and Culture","ror":"https://ror.org/03sxt1c89","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210150570"]}],"countries":["GB","ID"],"is_corresponding":true,"raw_author_name":"Yudhistira Nugraha","raw_affiliation_strings":["Centre for Doctoral Training in Cyber Security, Department of Computer Science, University of Oxford, Oxford, UK","Directorate of Information Security, Ministry of ICT, Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Centre for Doctoral Training in Cyber Security, Department of Computer Science, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]},{"raw_affiliation_string":"Directorate of Information Security, Ministry of ICT, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4210150570","https://openalex.org/I4210135589"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087547134","display_name":"Andrew Martin","orcid":"https://orcid.org/0000-0002-8236-980X"},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Andrew Martin","raw_affiliation_strings":["Centre for Doctoral Training in Cyber Security, Department of Computer Science, University of Oxford, Oxford, UK"],"affiliations":[{"raw_affiliation_string":"Centre for Doctoral Training in Cyber Security, Department of Computer Science, University of Oxford, Oxford, UK","institution_ids":["https://openalex.org/I40120149"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5086817350"],"corresponding_institution_ids":["https://openalex.org/I40120149","https://openalex.org/I4210135589","https://openalex.org/I4210150570"],"apc_list":null,"apc_paid":null,"fwci":0.6752,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.6868079,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"57","last_page":"75"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.984000027179718,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-level","display_name":"Service level","score":0.6401693820953369},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.552791953086853},{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.5466688871383667},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5087440609931946},{"id":"https://openalex.org/keywords/procurement","display_name":"Procurement","score":0.5014989376068115},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.4953269064426422},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.49439215660095215},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4783363342285156},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44550007581710815},{"id":"https://openalex.org/keywords/scalability","display_name":"Scalability","score":0.42015647888183594},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4041670560836792},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39247190952301025},{"id":"https://openalex.org/keywords/environmental-economics","display_name":"Environmental economics","score":0.3278958797454834},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.23025214672088623},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15691718459129333},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.12718680500984192},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1252017319202423}],"concepts":[{"id":"https://openalex.org/C181889124","wikidata":"https://www.wikidata.org/wiki/Q380204","display_name":"Service level","level":2,"score":0.6401693820953369},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.552791953086853},{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.5466688871383667},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5087440609931946},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.5014989376068115},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4953269064426422},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.49439215660095215},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4783363342285156},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44550007581710815},{"id":"https://openalex.org/C48044578","wikidata":"https://www.wikidata.org/wiki/Q727490","display_name":"Scalability","level":2,"score":0.42015647888183594},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4041670560836792},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39247190952301025},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.3278958797454834},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.23025214672088623},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15691718459129333},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.12718680500984192},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1252017319202423},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-59171-1_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-59171-1_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-01651155v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01651155","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"11th IFIP International Conference on Trust Management (TM), Jun 2017, Gothenburg, Sweden. pp.57-75, ⟨10.1007/978-3-319-59171-1_6⟩","raw_type":"Conference papers"},{"id":"pmh:oai:ora.ox.ac.uk:uuid:813c97e9-2ed1-4801-8397-3734c65b5fd4","is_oa":false,"landing_page_url":"https://ora.ox.ac.uk/objects/uuid:813c97e9-2ed1-4801-8397-3734c65b5fd4","pdf_url":null,"source":{"id":"https://openalex.org/S4306402636","display_name":"Oxford University Research Archive (ORA) (University of Oxford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I40120149","host_organization_name":"University of Oxford","host_organization_lineage":["https://openalex.org/I40120149"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference item"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01651155v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01651155","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"11th IFIP International Conference on Trust Management (TM), Jun 2017, Gothenburg, Sweden. pp.57-75, ⟨10.1007/978-3-319-59171-1_6⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.550000011920929,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W8718702","https://openalex.org/W40470707","https://openalex.org/W68204213","https://openalex.org/W195958578","https://openalex.org/W409344806","https://openalex.org/W572872720","https://openalex.org/W856421342","https://openalex.org/W978954438","https://openalex.org/W1447429957","https://openalex.org/W1919601372","https://openalex.org/W1963879048","https://openalex.org/W2000588234","https://openalex.org/W2024363485","https://openalex.org/W2025553284","https://openalex.org/W2045375957","https://openalex.org/W2063162324","https://openalex.org/W2066187816","https://openalex.org/W2077807272","https://openalex.org/W2102044943","https://openalex.org/W2110329234","https://openalex.org/W2129660502","https://openalex.org/W2130790002","https://openalex.org/W2524194345","https://openalex.org/W2526528247","https://openalex.org/W2987320177","https://openalex.org/W3098157000","https://openalex.org/W6628602181"],"related_works":["https://openalex.org/W1505516830","https://openalex.org/W4293586492","https://openalex.org/W3048426706","https://openalex.org/W4308050728","https://openalex.org/W1580216079","https://openalex.org/W4241940037","https://openalex.org/W2151841150","https://openalex.org/W2174749613","https://openalex.org/W2785347425","https://openalex.org/W1797105837"],"abstract_inverted_index":{"Many":[0],"government":[1,134],"agencies":[2],"(GAs)":[3],"increasingly":[4],"rely":[5],"on":[6,62,198],"external":[7,38,90,120],"computing,":[8],"communications":[9],"and":[10,28,66,89,110,177,246],"storage":[11],"services":[12,139],"supplied":[13,228],"by":[14,229],"service":[15,44,121,199,221],"providers":[16],"(SPs)":[17],"to":[18,25,106,142,157,175,223,263],"process,":[19],"store":[20],"or":[21],"transmit":[22],"sensitive":[23],"data":[24,174,244,262],"increase":[26],"scalability":[27],"decrease":[29],"the":[30,63,108,132,171,179,183,193,205,214,218,230,238,259,265],"costs":[31],"of":[32,84,113,131,136,185,192,204,220,237,258],"maintaining":[33],"services.":[34],"The":[35],"relationships":[36],"with":[37],"SPs":[39,152,206,239],"are":[40,59,117],"usually":[41],"established":[42],"through":[43],"level":[45],"agreements":[46],"(SLAs)":[47],"as":[48,94],"trust-enhancing":[49],"instruments.":[50],"However,":[51],"there":[52],"is":[53],"a":[54,95,101,128,160,165,255],"concern":[55],"that":[56,116,190,235],"existing":[57],"SLAs":[58,81,115],"mainly":[60],"focused":[61],"system":[64],"availability":[65,222],"performance":[67],"aspects,":[68],"but":[69,201],"overlook":[70],"security":[71,85,202,226,269],"in":[72,82,159,182,211,242,248],"SLAs.":[73,212,249,273],"In":[74],"this":[75,124],"paper,":[76],"we":[77,126,147,169],"investigated":[78],"\u2018real":[79],"world\u2019":[80],"terms":[83],"guarantees":[86],"between":[87],"GAs":[88,194,215],"SPs,":[91],"using":[92],"Indonesia":[93],"case":[96],"study.":[97,163],"This":[98],"paper":[99],"develops":[100],"grounded":[102,166],"adaptive":[103],"Delphi":[104,162,172,260],"method":[105],"clarify":[107],"current":[109],"potential":[111],"attributes":[112],"security-related":[114,272],"common":[118],"among":[119],"offerings.":[122],"To":[123],"end,":[125],"conducted":[127],"longitudinal":[129],"study":[130,173,261],"Indonesian":[133],"auctions":[135],"59":[137],"e-procurement":[138],"from":[140],"2010\u20132016":[141],"find":[143],"\u2018auction":[144],"winners\u2019.":[145],"Further,":[146],"contacted":[148],"five":[149],"selected":[150],"major":[151],"(n":[153],"=":[154],"15":[155],"participants)":[156],"participate":[158],"three-round":[161],"Using":[164],"theory":[167],"analysis,":[168],"examined":[170],"categorise":[176],"generalise":[178],"extracted":[180],"statements":[181],"process":[184],"developing":[186],"propositions.":[187],"We":[188,232],"observed":[189,234],"most":[191,236],"placed":[195],"significant":[196],"importance":[197],"availability,":[200],"capabilities":[203,227,270],"were":[207],"not":[208],"explicitly":[209],"expressed":[210],"Additionally,":[213],"often":[216],"use":[217],"provision":[219],"demand":[224],"additional":[225],"SPs.":[231],"also":[233],"found":[240],"difficulties":[241],"addressing":[243],"confidentiality":[245],"integrity":[247],"Overall,":[250],"our":[251],"findings":[252],"call":[253],"for":[254,267],"proposition-driven":[256],"analysis":[257],"establish":[264],"foundation":[266],"incorporating":[268],"into":[271]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}