{"id":"https://openalex.org/W2604901412","doi":"https://doi.org/10.1007/978-3-319-56925-3_5","title":"New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?","display_name":"New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2604901412","doi":"https://doi.org/10.1007/978-3-319-56925-3_5","mag":"2604901412"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-56925-3_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-56925-3_5","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10400.26/18212","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038147130","display_name":"Jo\ufffd\u00e3o Reis","orcid":"https://orcid.org/0000-0002-8504-0065"},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Jo\u00e3o Reis","raw_affiliation_strings":["Department of Economics, Management and Industrial Engineering and Tourism, Aveiro University, Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Industrial Engineering and Tourism, Aveiro University, Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100777245","display_name":"Marlene Amorim","orcid":"https://orcid.org/0000-0002-0901-0614"},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Marlene Amorim","raw_affiliation_strings":["Department of Economics, Management and Industrial Engineering and Tourism, and GOVCOPP, Aveiro University, Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Industrial Engineering and Tourism, and GOVCOPP, Aveiro University, Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045679940","display_name":"Nuno Mel\ufffd\u00e3o","orcid":"https://orcid.org/0000-0002-1359-3437"},"institutions":[{"id":"https://openalex.org/I56125125","display_name":"Polytechnic Institute of Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Nuno Mel\u00e3o","raw_affiliation_strings":["Department of Management and CI&DETS, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Viseu, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Management and CI&DETS, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I56125125"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5038147130"],"corresponding_institution_ids":["https://openalex.org/I60858718"],"apc_list":null,"apc_paid":null,"fwci":7.5166,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.97200538,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"51","last_page":"63"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9749000072479248,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.6215404272079468},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6063791513442993},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5773285031318665},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5048986077308655},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4862150251865387},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.4607132375240326},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.456306129693985},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.34865620732307434},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32634860277175903},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1603887379169464},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.06412088871002197}],"concepts":[{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6215404272079468},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6063791513442993},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5773285031318665},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5048986077308655},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4862150251865387},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4607132375240326},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.456306129693985},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.34865620732307434},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32634860277175903},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1603887379169464},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06412088871002197},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-56925-3_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-56925-3_5","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:comum.rcaap.pt:10400.26/18212","is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.26/18212","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book part"},{"id":"pmh:oai:repositorio.ipv.pt:10400.19/7200","is_oa":false,"landing_page_url":"http://hdl.handle.net/10400.19/7200","pdf_url":null,"source":{"id":"https://openalex.org/S4306400867","display_name":"Reposit\u00f3rio Cient\u00edfico do Instituto Polit\u00e9cnico de Viseu (Instituto Polit\u00e9cnico de Viseu)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I56125125","host_organization_name":"Polytechnic Institute of Viseu","host_organization_lineage":["https://openalex.org/I56125125"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book part"}],"best_oa_location":{"id":"pmh:oai:comum.rcaap.pt:10400.26/18212","is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.26/18212","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book part"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W14537113","https://openalex.org/W30463132","https://openalex.org/W86117241","https://openalex.org/W1505999675","https://openalex.org/W1581495834","https://openalex.org/W1743057383","https://openalex.org/W1970439913","https://openalex.org/W1972291708","https://openalex.org/W1977390914","https://openalex.org/W1983327080","https://openalex.org/W1989706611","https://openalex.org/W2003212676","https://openalex.org/W2010347692","https://openalex.org/W2012405620","https://openalex.org/W2015388162","https://openalex.org/W2023436750","https://openalex.org/W2041178121","https://openalex.org/W2041938860","https://openalex.org/W2043082203","https://openalex.org/W2046573457","https://openalex.org/W2056199105","https://openalex.org/W2059702009","https://openalex.org/W2070504166","https://openalex.org/W2072373815","https://openalex.org/W2072595111","https://openalex.org/W2079100939","https://openalex.org/W2093505263","https://openalex.org/W2095743576","https://openalex.org/W2104212223","https://openalex.org/W2121002968","https://openalex.org/W2125758565","https://openalex.org/W2126098905","https://openalex.org/W2126840412","https://openalex.org/W2129660502","https://openalex.org/W2135910982","https://openalex.org/W2148965610","https://openalex.org/W2150563888","https://openalex.org/W2157610737","https://openalex.org/W2170299067","https://openalex.org/W2171778336","https://openalex.org/W2198580501","https://openalex.org/W2257180113","https://openalex.org/W2342996172","https://openalex.org/W2443610588","https://openalex.org/W2462752665","https://openalex.org/W2486557611","https://openalex.org/W2497195078","https://openalex.org/W2501047700","https://openalex.org/W2507304810","https://openalex.org/W2589207964","https://openalex.org/W2625136742","https://openalex.org/W3122351755"],"related_works":["https://openalex.org/W2478484903","https://openalex.org/W1538147074","https://openalex.org/W2075263824","https://openalex.org/W3010845120","https://openalex.org/W1977962004","https://openalex.org/W2113102303","https://openalex.org/W2373945955","https://openalex.org/W3094735187","https://openalex.org/W4293581346","https://openalex.org/W2367294968"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}