{"id":"https://openalex.org/W2604987310","doi":"https://doi.org/10.1007/978-3-319-56925-3_11","title":"Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective","display_name":"Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2604987310","doi":"https://doi.org/10.1007/978-3-319-56925-3_11","mag":"2604987310"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-56925-3_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-56925-3_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055968692","display_name":"Francesca Costanza","orcid":"https://orcid.org/0000-0002-5785-1661"},"institutions":[{"id":"https://openalex.org/I900890020","display_name":"University of Palermo","ror":"https://ror.org/044k9ta02","country_code":"IT","type":"education","lineage":["https://openalex.org/I900890020"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Francesca Costanza","raw_affiliation_strings":["University of Palermo, Via Montepellegrino 163, 90142, Palermo, Italy"],"affiliations":[{"raw_affiliation_string":"University of Palermo, Via Montepellegrino 163, 90142, Palermo, Italy","institution_ids":["https://openalex.org/I900890020"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5055968692"],"corresponding_institution_ids":["https://openalex.org/I900890020"],"apc_list":null,"apc_paid":null,"fwci":1.8715,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.85316387,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"131","last_page":"143"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9732999801635742,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6520363092422485},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6464686989784241},{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.6191589832305908},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5942325592041016},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5331624746322632},{"id":"https://openalex.org/keywords/value-creation","display_name":"Value creation","score":0.5296770334243774},{"id":"https://openalex.org/keywords/phenomenon","display_name":"Phenomenon","score":0.5269126296043396},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.526692271232605},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5101006627082825},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4539851248264313},{"id":"https://openalex.org/keywords/marketing-management","display_name":"Marketing management","score":0.42717689275741577},{"id":"https://openalex.org/keywords/system-dynamics","display_name":"System dynamics","score":0.4164239466190338},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2326016128063202},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.0944293737411499}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6520363092422485},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6464686989784241},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6191589832305908},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5942325592041016},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5331624746322632},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.5296770334243774},{"id":"https://openalex.org/C50335755","wikidata":"https://www.wikidata.org/wiki/Q483247","display_name":"Phenomenon","level":2,"score":0.5269126296043396},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.526692271232605},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5101006627082825},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4539851248264313},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.42717689275741577},{"id":"https://openalex.org/C77405623","wikidata":"https://www.wikidata.org/wiki/Q598451","display_name":"System dynamics","level":2,"score":0.4164239466190338},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2326016128063202},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0944293737411499},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-56925-3_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-56925-3_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7400000095367432,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W3030163","https://openalex.org/W203732607","https://openalex.org/W221710187","https://openalex.org/W621507035","https://openalex.org/W1023172604","https://openalex.org/W1489109817","https://openalex.org/W1496404606","https://openalex.org/W1528597731","https://openalex.org/W1534629186","https://openalex.org/W1969425594","https://openalex.org/W1972970784","https://openalex.org/W1974518241","https://openalex.org/W1975038936","https://openalex.org/W1975971819","https://openalex.org/W1983783948","https://openalex.org/W1987143159","https://openalex.org/W1988632744","https://openalex.org/W1988987806","https://openalex.org/W1990596918","https://openalex.org/W1993906635","https://openalex.org/W2008516961","https://openalex.org/W2015736368","https://openalex.org/W2016513396","https://openalex.org/W2018962458","https://openalex.org/W2022768443","https://openalex.org/W2037464547","https://openalex.org/W2038712546","https://openalex.org/W2054643262","https://openalex.org/W2054877429","https://openalex.org/W2061244532","https://openalex.org/W2061977616","https://openalex.org/W2065547032","https://openalex.org/W2071134102","https://openalex.org/W2073506374","https://openalex.org/W2083672014","https://openalex.org/W2089402107","https://openalex.org/W2092078756","https://openalex.org/W2098099892","https://openalex.org/W2120946119","https://openalex.org/W2120969145","https://openalex.org/W2121001699","https://openalex.org/W2124243010","https://openalex.org/W2126840412","https://openalex.org/W2127413392","https://openalex.org/W2128937836","https://openalex.org/W2132663861","https://openalex.org/W2135526934","https://openalex.org/W2136115867","https://openalex.org/W2147372132","https://openalex.org/W2149142441","https://openalex.org/W2153853937","https://openalex.org/W2161021972","https://openalex.org/W2167989376","https://openalex.org/W2170518204","https://openalex.org/W2229776875","https://openalex.org/W2286044685","https://openalex.org/W2313211529","https://openalex.org/W2316180794","https://openalex.org/W2317974638","https://openalex.org/W2335393234","https://openalex.org/W2342277469","https://openalex.org/W2478425978","https://openalex.org/W2891252971","https://openalex.org/W2895769673","https://openalex.org/W2973846153","https://openalex.org/W2978121930","https://openalex.org/W3022225427","https://openalex.org/W3122792870","https://openalex.org/W3123679541"],"related_works":["https://openalex.org/W1973195099","https://openalex.org/W2762631470","https://openalex.org/W281246900","https://openalex.org/W3166261606","https://openalex.org/W1966171281","https://openalex.org/W2367777266","https://openalex.org/W2235924874","https://openalex.org/W2136710333","https://openalex.org/W2317974638","https://openalex.org/W2279359797"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
